Jeanette Tidwell
San Diego,CA
Summary
Dedicated and highly accomplished Customer Service Professional with over 20 years of experience spanning corporate office administration, high-volume retail environments, and insurance claims. Proven expertise in managing intense inbound/outbound call volumes, resolving complex client grievances with empathy, and maintaining pristine data accuracy.
Overview
31
31
years of professional experience
Work History
Telephone Claims Representative
GEICO
Poway, CA
01.2017 - 08.2026
- Managed high-volume inbound and outbound telephone queues, delivering empathetic, professional support to customers navigating stressful scenarios.
- Reviewed insurance claims for accuracy in order to insure a smooth claims process for customers
- Reviewed and verified medical bills for accuracy, processing timely payments while maintaining rigorous compliance with corporate guidelines and HIPAA rules.
Guest Services / Operator / Department Specialist
Target
Mission Valley, CA
11.2005 - 05.2017
- Delivered exceptional, front-facing customer care to hundreds of shoppers daily, efficiently resolving product concerns and processing financial returns or exchanges.
- Operated the central multi-line switchboard system, routing critical customer and vendor inquiries accurately across a large-scale store.
- Spearheaded daily team huddles to brief personnel on service metrics, store updates, and floor logistics to align team performance with customer satisfaction goals.
Accounting Specialist
Jack in the Box Inc.
San Diego, CA
03.1995 - 09.2005
- Provided high-level corporate administrative support, building and programming a Microsoft Access database to track essential multi-unit documentation.
- Coded, batched, and meticulously entered data into Oracle, securing on-time vendor payments and minimizing processing friction.
- Reviewed applications and documents for accuracy to ensure timely payments for licenses and permits required for the operation of a restaurant.
Education
Bachelor of Arts - Liberal Arts and Sciences Psychology
San Diego State University
05.2014
Associate's Degree - Liberal Arts and Sciences with Emphasis in Psychology
05.2012
Skills
- Customer Support Excellence: Relationship Management, De-escalation & Conflict Resolution, Inbound/Outbound Phone Operations, Problem Solving
- Administrative & Financial Operations: Invoice Processing (Oracle), Billing & Claims Review, Document Distribution, Document Accuracy
- Technical Mastery: Advanced Microsoft Office (Word, Excel, Outlook), Microsoft Access Database Design, Data Entry Accuracy
AWARDS/RECOGNITIONS/VOLUNTEER WORK
Twin Hills Little League, Lead scorekeeper and treasurer, 2000, 2012
Timeline
Telephone Claims Representative
GEICO
01.2017 - 08.2026
Guest Services / Operator / Department Specialist
Target
11.2005 - 05.2017
Accounting Specialist
Jack in the Box Inc.
03.1995 - 09.2005
Associate's Degree - Liberal Arts and Sciences with Emphasis in Psychology
Bachelor of Arts - Liberal Arts and Sciences Psychology
San Diego State University