Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jeanette Torres

Dover,FL

Summary

Positive and highly motivated Medical Assistant with excellent communication skills, offering over 28 years of experience, notably at Suncoast Surgical Associates. Strong background in patient care, clinic management, multitasking and prioritizing workloads with little to no supervision. Expert in HIPAA compliance and bilingual communication, enhancing patient satisfaction and efficiency. Skilled in phlebotomy and compassionate patient support, dedicated to informed patient care and confidentiality.

Overview

29
29
years of professional experience

Work History

Medical Assistant

Suncoast Surgical Associates
02.2011 - Current
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Obtained patient medical history, medication information, allergies, vital signs, symptoms and current complaints at intake.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Explained procedures to patients to reduce anxieties and increase patient cooperation.
  • Helped improve patient outcomes by educating and advising on relevant treatments and post-op care.
  • Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
  • Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
  • Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
  • Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
  • Collaborate with medical and administrative personnel to maintain a patient-focused and compassionate environment.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Optimize appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
  • Verify insurance coverage, and obtain pre-authorizations for office visits and surgeries.
  • Follow-Up on patients with outstanding balances and set up payment arrangements.

Medical Assistant

Advanced Dermatology
02.2007 - 02.2011
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
  • Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
  • Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
  • Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Prepared lab specimens for diagnostic evaluation.

Medical Assistant

Tampa Heart Center
01.2006 - 08.2006
  • Obtained client medical history, medication information, symptoms, allergies, and vital signs.
  • Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
  • Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
  • Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Completed EKGs and other tests based on patient presentation in office.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Performed medical records management, including filing, organizing and scanning documents.

Medical Assistant

Luv N Care Clinic
09.2002 - 04.2005
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Documented vital signs and health history for patients in clinic and hospital environments.
  • Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
  • Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
  • Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
  • Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
  • Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
  • Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Completed EKGs and other tests based on patient presentation in office.

Medical Assistant

Operation Med Care
08.1997 - 09.2002
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Documented vital signs and health history for patients in clinic and hospital environments.
  • Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
  • Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
  • Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
  • Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
  • Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
  • Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
  • Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
  • Aided in accurate diagnoses by performing laboratory tests and preparing specimens for analysis.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Completed EKGs and other tests based on patient presentation in office.

Medical Assistant

Internal Medicine Office
01.1996 - 08.1997
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Documented vital signs and health history for patients in clinic and hospital environments.
  • Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
  • Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
  • Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
  • Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
  • Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
  • Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Completed EKGs and other tests based on patient presentation in office.
  • Followed appropriate procedures to minimize patient's exposure to radiation.

Education

No Degree - Skin Care Specialist

EduTech Centers
Tampa, FL
08.2005

No Degree - Medical Assisting

Erwin Vo Tech
Tampa, FL
02.1996

No Degree - Associates in Science

HCC
Different Campuses
09.1991

High School Diploma -

Plant City High School
Plant City, FL
06.1991

Skills

  • HIPAA Compliance
  • Patient Scheduling
  • Vital Sign Monitoring
  • Medical terminology knowledge
  • EMR / EHR
  • Data Entry
  • Phlebotomy
  • Specimens collection and processing
  • Patient Assessments
  • Medical Procedures
  • Maintaining confidentiality
  • Professionalism and Ethics
  • Electronic Health Records
  • Procedure Assistance
  • Simple dressings and wound care
  • Wound Vac Therapy
  • Prioritizing stat orders
  • Immunization Administration
  • Insurance Verification
  • Appointment Setting
  • Equipment Sterilization
  • Fluent in English and Spanish
  • Payment Collection
  • Monitoring patient progress
  • Compassionate caregiver
  • Companionship and emotional support
  • Inventory Management
  • Clinical Documentation
  • Electronic Medical Records
  • CPR
  • EKG

Timeline

Medical Assistant

Suncoast Surgical Associates
02.2011 - Current

Medical Assistant

Advanced Dermatology
02.2007 - 02.2011

Medical Assistant

Tampa Heart Center
01.2006 - 08.2006

Medical Assistant

Luv N Care Clinic
09.2002 - 04.2005

Medical Assistant

Operation Med Care
08.1997 - 09.2002

Medical Assistant

Internal Medicine Office
01.1996 - 08.1997

No Degree - Skin Care Specialist

EduTech Centers

No Degree - Medical Assisting

Erwin Vo Tech

No Degree - Associates in Science

HCC

High School Diploma -

Plant City High School

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Jeanette Torres