Jeanette Torres
Hialeah,FL
Summary
Office Manager from Ultra Fence Inc, adept in document management and customer relations, significantly enhanced operational efficiency and customer satisfaction. Leveraged expertise in CRM and operations oversight to streamline processes, contributing to successful audits and reducing paperwork backlog. Excelled in fostering positive customer loyalty through proactive problem resolution and effective communication. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
16
16
years of professional experience
Work History
Office Manager Intern
Ultra Fence Inc
01.2009 - Current
- Provided exceptional customer service, addressing inquiries promptly and professionally.
- Ensured accurate record keeping by regularly updating internal databases and filing systems.
- Played an instrumental role in preparing for audits by gathering relevant documentation, resulting in successful evaluations.
- Reduced paperwork backlog by diligently organizing and filing documents in a timely manner.
- Contributed to budget planning by tracking expenses and providing cost-saving recommendations.
- Facilitated smooth operation of the office by maintaining well-organized workspaces and common areas.
- Managed incoming correspondence, delegating tasks as appropriate and ensuring timely responses were provided.
- Gained knowledge of company policies, protocols and processes.
- Handled day-to-day customer or client questions via telephone or email.
- Described product to customers and accurately explained details and care of merchandise.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Maintained confidentiality when handling sensitive information, adhering to company policies regarding privacy.
- Managed office inventory, ensuring adequate supplies were available for daily operations.
Education
Educación
Miami Dade College
Miami, FLSkills
- Scheduling appointments
- Document Management
- Meeting planning
- Presentation Preparation
- Report Generation
- Customer Service
- Customer Relations
- Customer Relationship Management (CRM)
Notary signing agent
Notarized building permits for the company and customers.
Timeline
Office Manager Intern
Ultra Fence Inc
01.2009 - Current
Educación
Miami Dade College