Jeanette Valdivia
Riverside,CA
Summary
Proven Certified Peer Support Specialist from Olivecrest with a strong background in mental health awareness and peer advocacy. Enhanced client recovery and resilience by fostering trust and providing comprehensive support, achieving significant improvements in mental health outcomes. Skilled in crisis management and substance abuse knowledge, demonstrating a commitment to excellence and client empowerment.
Overview
20
20
years of professional experience
Work History
Certified Peer Support Specialist
Olivecrest
10.2019 - Current
- Maintained accurate records of client interactions according to organizational guidelines, protecting confidentiality while ensuring thorough documentation for continuity of care purposes.
- Collaborated with interdisciplinary teams to develop comprehensive care plans based on clients'' individual strengths, needs, and preferences.
- Assisted clients in developing and maintaining personalized wellness plans, guiding them in setting achievable goals for improved mental health outcomes.
- Developed strong rapport with clients, fostering a trusting environment to encourage open communication about personal challenges and goals.
- Assisted clients in identifying community resources and services, increasing their access to valuable support networks.
- Enhanced client recovery by providing emotional and practical support in both group and one-on-one settings.
- Provided compassionate assistance to clients during challenging life transitions, helping them navigate obstacles with increased confidence and resilience.
- Promoted client self-advocacy through education on rights, responsibilities, and navigating complex systems of care.
- Conducted regular progress assessments, updating care plans as needed to reflect evolving client goals and circumstances.
- Communicated with individuals' family members, offering information, and insight into support services available at community level.
- Participated in clinical staffing meetings and coordinated with clinical staff to develop and implement individualized treatment plans.
- Transported individuals to medical appointments and support meetings whenever needed.
- Listened to clients' concerns and provided encouragement and support.
- Displayed sensitivity to cultural and linguistic needs of clients and families served.
- Assisted clients in exploring feelings and understanding behaviors.
- Provided emergency response in crisis situations to diffuse tensions and prevent violence.
Quality Control
Lularoe
10.2017 - 06.2019
- Ensured quality control by thoroughly inspecting clothing for material and workmanship defects.
- Ensured quality control through strict adherence to company cleaning standards and protocols.
- Supported quality control efforts by carefully reviewing drawings for compliance.
- Achieved consistent product performance by adhering to strict quality control standards.
- Reduced processing errors, implementing stringent quality control measures for application reviews.
- Streamlined the quality control process for increased efficiency and reliability.
- Implemented quality control measures, resulting in improved overall product quality.
Voucher Specialist
Mothers Nutritional Center
06.2014 - 10.2017
- Contributed to cash flow forecasting efforts by providing accurate estimations of expected future payments based on current voucher activity.
- Worked closely with purchasing teams to ensure correct allocation of expenses across departments using designated codes in each transaction.
- Enhanced voucher processing efficiency by streamlining workflow and implementing digital systems.
- Established strong relationships with vendors by addressing inquiries promptly and professionally.
- Conducted regular audits of voucher transactions, identifying potential issues before they escalated into larger problems.
- Trained new employees in voucher management best practices, increasing their proficiency and accuracy rates quickly.
Courtesy Clerk
Stater Bros
08.2004 - 01.2006
- Bagged customer items efficiently using proper techniques to protect delicate items and separate different groups of merchandise.
- Maintained cleanliness of store premises, resulting in an inviting shopping environment for customers.
- Helped customers take merchandise out of store and loaded items into vehicles.
- Helped maintain a positive store image by keeping entranceways clean, clear, and welcoming for customers.
- Improved customer experience by offering assistance with locating products throughout the store when needed.
- Enhanced customer satisfaction by providing efficient bagging and carryout services.
- Returned unwanted items to correct store locations and restocked shelves.
- Supported cashier operations by efficiently retrieving shopping carts and baskets for customer use.
- Maintained clean and tidy checkout area to optimize service delivery.
Education
High School Diploma -
Santiago High School
Corona, SD06.2005
Skills
- Peer Advocacy
- Mental health awareness
- Substance Abuse Knowledge
- Self-Care Techniques
Languages
Spanish
Full Professional
Timeline
Certified Peer Support Specialist
Olivecrest
10.2019 - Current
Quality Control
Lularoe
10.2017 - 06.2019
Voucher Specialist
Mothers Nutritional Center
06.2014 - 10.2017
Courtesy Clerk
Stater Bros
08.2004 - 01.2006
High School Diploma -
Santiago High School