Jeanette Wentworth
Sanger,TX
Summary
Highly skilled candidate experienced in information organization and data entry. Self-directed and organized professional with proven track record for managing information with extreme care. Committed to maintaining high standards for confidentiality, productivity and accuracy. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
37
37
years of professional experience
Work History
Lead File Clerk
Kroger
05.2000 - 02.2019
- Ensured compliance with all relevant regulations by staying up-to-date on industry standards and best practices concerning pricing and signage.
- Improved pricing accuracy by conducting regular audits and updating pricing systems.
- Improved overall pricing process by identifying opportunities for automation and implementing software solutions that streamlined workflows.
- Optimized inventory control procedures through close monitoring of product availability and accurate updating of pricing information.
- Streamlined processes for price changes, resulting in reduced time spent on manual adjustments.
- Maintained accurate product signage throughout the store, ensuring clear communication of prices to consumers.
- Enhanced customer satisfaction by promptly addressing any concerns or discrepancies related to product prices and signage.
- Reduced errors in data entry through rigorous attention to detail when inputting price changes into relevant systems.
Front Office Supervisor
Kroger
05.1994 - 05.2000
- Facilitated clear communication between the cash office and other departments to foster a collaborative work environment.
- Reduced discrepancies in daily cash reports with thorough audits, ensuring consistency and accuracy in financial records.
- Ensured compliance with company policies and financial regulations through regular reviews of cash handling procedures.
- Consistently met or exceeded performance goals set by management, demonstrating dedication and commitment to delivering results of the highest caliber.
- Enhanced team productivity by delegating tasks effectively, monitoring performance, and providing ongoing feedback.
- Improved cash handling accuracy by implementing standardized procedures and providing staff training.
- Supported upper management in making data-driven decisions by preparing detailed financial reports highlighting key metrics related to revenue generation and expense management.
- Managed the preparation of daily bank deposits while maintaining accurate records of all transactions for auditing purposes.
- Increased overall operational efficiency within the cash office by evaluating current practices, identifying areas for improvement, and implementing changes where needed.
- Championed best practices in cash office management, actively participating in industry networking events and maintaining an up-to-date understanding of relevant trends and developments.
- Collaborated with accounting teams to reconcile any discrepancies found during end-of-month financial close activities promptly and accurately.
- Implemented effective loss prevention strategies by closely monitoring transactions, identifying suspicious activities, and taking appropriate action when necessary.
- Provided exceptional customer service by addressing and resolving any escalated issues involving monetary transactions quickly and professionally.
- Streamlined cash office operations for enhanced efficiency by optimizing workflow processes and automating tasks.
- Served as a trusted mentor to junior staff members, providing guidance and support in their professional development pursuits.
- Interacted well with customers to build connections and nurture relationships.
- Assisted in recruiting, hiring and training of team members.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Reported issues to higher management with great detail.
Grocery Stocker
Kroger
05.1992 - 05.1994
- Enhanced customer satisfaction by providing prompt assistance with locating items and answering inquiries.
- Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
- Rotated stock correctly to prevent out-of-date products and removed aging items from main shelving to build special promotional displays.
- Improved store organization by efficiently stocking shelves and maintaining clean, clutter-free aisles.
- Collaborated with team members to maintain well-stocked shelves during peak shopping hours for optimal customer experience.
- Answered customer questions and provided detailed product information.
- Maintained strong product knowledge to better assist customers with their shopping needs and provide accurate information regarding items.
- Facilitated timely product rotation, ensuring freshness and minimizing waste.
- Contributed to a positive store atmosphere by maintaining a professional and courteous demeanor while interacting with customers and coworkers.
- Consistently lifted materials weighing as much as 50 pounds.
- Assisted in training new employees on proper stocking techniques, enhancing overall team performance.
- Blocked and faced products on displays and shelves in accordance with company policy.
- Supported a safe shopping environment by promptly addressing spills or hazards and reporting potential safety concerns to management.
- Ensured accurate pricing of products through diligent label verification during stocking procedures.
- Sustained a visually appealing store environment by adhering to company guidelines for merchandise presentation and signage placement.
- Maintained effective team member communication.
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
- Observed safety protocols when transporting merchandise to different areas of store to alleviate item damage.
- Operated manual and electric pallet jacks, safely relocating heavy merchandise on sales floor for timely stocking.
- Contributed to store''s overall sales goals by effectively merchandising products to attract customers'' attention.
- Aided in loss prevention efforts by monitoring high-theft areas and reporting suspicious activity to management as needed.
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Performed inventory control, such as counting, and stocking merchandise.
- Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
- Stocked designated items on shelves, end caps and displays.
- Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
- Interacted with guests in friendly and knowledgeable way.
- Stocked shelves to match planogram images and instructions.
- Labeled products, rotated stock and fronted merchandise for appealing display.
- Maintained tidy and clean work areas to promote optimal productivity and safety standards.
- Transported merchandise to sales floor and replenished out-of-stock and low-stock items.
- Followed orders precisely for correct items, sizes and quantities.
- Disposed of damaged or defective items or coordinated returns to vendors for covered items.
- Moved merchandise using forklifts, pallet jacks and hand trucks.
- Operated equipment such as pallet jacks and hand trucks to move heavy boxes.
- Kept warehouse areas free of debris and safe for employees with proper storage and maintenance of machinery, tools and supplies.
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
- Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
- Worked with customers to pack items according to specific desires and requirements.
- Checked product levels and recommended new purchases.
- Maintained store assets with effective loss prevention strategies.
Frozen Assistant
Kroger
05.1986 - 05.1992
- Conducted thorough cleaning routines within the frozen department area, maintaining a sanitary environment compliant with health regulations.
- Collaborated with store management to develop promotional strategies for seasonal sales events.
- Improved customer satisfaction by efficiently addressing and resolving frozen department-related concerns.
- Contributed to successful sales promotions through creative displays that attracted customers'' attention.
- Increased efficiency in receiving new shipments by coordinating closely with warehouse staff for timely unloading and stocking activities.
- Assisted in inventory management, conducting regular audits to prevent stock discrepancies.
- Maintained a clean and organized frozen section, ensuring items were properly sorted and stored.
- Supported team members during peak hours, ensuring smooth operations within the frozen department.
- Enhanced product presentation by regularly rotating and restocking merchandise on the shelves.
- Adhered strictly to safety protocols when handling heavy boxes or operating machinery such as electric pallet jacks or forklifts.
- Assisted customers with special requests, such as locating hard-to-find items or placing special orders.
- Safeguarded store assets by promptly reporting damaged or malfunctioning equipment to maintenance personnel.
- Monitored freezer temperatures to guarantee optimal conditions for product quality and safety.
- Ensured timely replenishment of high-demand products, minimizing out-of-stock situations.
- Reduced wastage of perishable goods through careful stock rotation and monitoring of expiration dates.
- Demonstrated adaptability in adjusting work schedule according to fluctuating staffing needs or peak seasons.
- Provided exceptional customer service by promptly answering questions and assisting with product selection.
- Facilitated effective communication between store departments regarding product availability, pricing updates, and order requests.
- Participated in continuous learning opportunities, staying updated on industry trends and best practices in frozen food handling and merchandising.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Developed strong rapport with customers and created positive impression of business.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Used in-store system to locate inventory and place special orders for customers.
- Prioritized helping customers over completing other routine tasks in store.
Front End Cashier
Kroger
05.1982 - 05.1986
- Enhanced customer satisfaction by providing efficient and friendly service during checkout.
- Maintained a well-organized and clean workstation, ensuring a positive shopping experience for customers.
- Supported stocking efforts by organizing shelves near the front end cashier area, maintaining a visually appealing presentation of merchandise.
- Handled high volumes of transactions with accuracy, contributing to overall store sales goals.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies and ensuring financial integrity.
- Addressed customer concerns promptly, resolving issues and maintaining strong relationships with patrons.
- Assisted in training new cashiers, sharing best practices and helping them become proficient in their roles.
- Mentored new team members on sales software system operation.
- Completed daily tasks quickly without sacrificing quality or attention to detail.
- Provided each customer with detailed receipts for proof of purchase and to avoid discrepancies.
- Maintained organized and orderly front end and removed carts, baskets, and debris.
- Prevented loss by identifying fraudulent transactions and following established security procedures.
- Performed price checks for fellow cashiers, ensuring accurate pricing on merchandise for customers'' convenience.
- Utilized strong communication skills to relay pertinent information between customers and other staff members effectively.
- Developed rapport with regular customers through genuine interactions that fostered brand loyalty.
- Processed returns and exchanges efficiently, adhering to store policies while prioritizing customer satisfaction.
- Helped customers complete purchases, locate items, and join reward programs.
- Processed credit card, EBT, and gift certificate payments with electronic computer system.
- Worked extended hours during holidays or peak seasons to provide additional support for increased customer traffic.
- Checked ID for age-restricted items to prevent sales of alcohol or tobacco products to ineligible customers.
- Demonstrated knowledge of store inventory by assisting customers in locating products and offering recommendations when necessary.
- Collaborated with team members to ensure seamless store operations during busy periods.
- Operated register system to process new purchases, item returns, and merchandise exchanges.
- Handled cash with high accuracy and took care to check bills for fraud.
- Learned duties for various positions and provided backup at key times.
- Performed cash, card and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Worked with floor team and managers to meet wide range of customer needs.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Used POS system to enter orders, process payments and issue receipts.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Processed refunds and exchanges in accordance with company policy.
Education
Associate of Arts - Business
Weatherford College
Weatherford, TX12.1986
Skills
- Organizational Skills
- Time Management
- Filing management
- Customer Service
- Data entry proficiency
- Accuracy and Precision
- Meticulous attention to detail
- Deadline Management
- File Retrieval
- File/records maintenance
- Collaborative Team Player
- Data Entry
Accomplishments
- Achieved 99.7% by completing store audit with accuracy and efficiency.
- Achieved 99.9% by completing cash audit with accuracy and efficiency.
- Achieved 60 items per hour by completing stocked groceries with accuracy and efficiency.
- Achieved inventory audit by completing inventory control with accuracy and efficiency.
- Achieved scanning 35 items per minute by completing checkout procedures with accuracy and efficiency.
Timeline
Lead File Clerk
Kroger
05.2000 - 02.2019
Front Office Supervisor
Kroger
05.1994 - 05.2000
Grocery Stocker
Kroger
05.1992 - 05.1994
Frozen Assistant
Kroger
05.1986 - 05.1992
Front End Cashier
Kroger
05.1982 - 05.1986
Associate of Arts - Business
Weatherford College