Summary
Work History
Education
Skills
Timeline
Volunteer
JEANETTE WIDEBERG

JEANETTE WIDEBERG

Vero Beach,Florida

Summary

Continuous Process Improvement | Cost-Saving Initiatives | Strategic Business Planning Results-driven and highly effective healthcare leader with a strong complement of skills related to staff management, operational, and financial initiatives required running a streamlined healthcare organization. Advantage understanding of clinical and managerial practices to facilitate positive change. Conceive and build new programs that fuel bottom-line performance, organizational stability, and overall productivity. Collaborate with individuals at all professional levels to identify areas for improvement. Experienced public speaking collaborated with the team for driving consensus about new ideas among internal and external stakeholders. Key capabilities include: Quality Improvement Initiatives Strategic Program Planning and Implementation Clinical Program Development Orthopedic, Neurology and Pulmonary Focus Cost Analysis and Containment Rehab therapist development and recruitment Financial Stewardship Team Leadership and Management Business Development P&L and Budgetary review Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Work History

Regional Director of Operations

Aston Healthcare
01.2014 - Current
  • Developed rehabilitation services for Florida division
  • Physical, Occupational and Speech therapy
  • For 12 skilled nursing facility throughout state of Florida
  • Hired and transitioned staff to over 40 facilities in portfolio
  • Strategic program to supported targeted growth efforts
  • Collaborated and developed reports and programs with staff to redesign daily patient assignments that drive operational efficiency
  • Monitor financial performance against monthly and annual expense revenue budgets
  • Collaborate with regional team and facility administrators over operational matter, quality of care, and new training with Medicare guidelines
  • Collaborated with Directors of Rehabilitation for PDPM management, LTC management, Medicare compliance, and all operational management
  • Transitioned over 40 facilities with 1000 employees to company portfolio in Florida
  • Oversee day-to-day operations of twelve facilities to meet budgetary and financial
  • Implemented strategic planning for new IT training in all buildings
  • Implemented strategic planning for permanent full time staff in all buildings by eliminating contract therapy from building to 100%
  • Implemented all facility operational training and clinical training .
  • Worked collaboratively with functional leaders to implement new procedures and corrective actions to improve quality.
  • Set team and individual KPIs and provided regular, actionable feedback.
  • Oversaw day-to-day production activities in accordance with business objectives.
  • Monitored budget and utilized operational resources.
  • Defined, implemented, and revised operational policies and guidelines.
  • Mentored and coached team members to foster productive and engaging work environment.
  • Monitored office workflow and administrative processes to keep operations running smoothly.
  • Analyzed customer feedback and identified areas for improvement to drive business success.
  • Developed systems and procedures to improve operational quality and team efficiency.
  • Established and monitored quality assurance standards to achieve operational excellence.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Assisted in recruiting, hiring and training of team members.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Implemented innovative programs to increase employee loyalty and reduce turnover.
  • Trained new employees on proper protocols and customer service standards.
  • Set team and individual KPIs and provided regular, actionable feedback
  • Oversaw day-to-day production activities in accordance with business objectives
  • Monitored budget and utilized operational resources
  • Defined, implemented, and revised operational policies and guidelines
  • Analyzed customer feedback and identified areas for improvement to drive business success
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization
  • Implemented innovative programs to increase employee loyalty and reduce turnover
  • Worked collaboratively with functional leaders to implement new procedures and corrective actions to improve quality

Rehab Program Coordinator

Aegis Rehabilitation Therapies for Atlantic Healthcare and Laurel Pointe Healthcare
01.2013 - 01.2014
  • Lead a team of 25 employees providing rehabilitation services in areas of physical therapy, occupational therapy, and speech therapy for two Senior Living 106 bed sub-acute care facilities
  • Each providing services to tIndian River and StLucie Counties
  • Transitioned staff to Aegis strategic programs to support targeted growth efforts
  • Collaborate with staff to redesign daily patient assignments that drive operational efficiency
  • Monitor financial performance against monthly and annual expense and revenue budgets
  • Staff retention and recruitment
  • Interact with physicians and nursing management regarding patient flow, operational matters, and quality of care incentives
  • Review billing accounts for inpatient and outpatient areas and medical records to troubleshoot facility -billing issues
  • Collaborate closely with MDS coordinator for PPS management and Medicare compliance
  • Report all operations to area Rehab Director
  • Transition two facilities with 25 employees to Aegis therapies programs while maintaining staff retention and operational requirements
  • Implemented strategic plan to improve part b caseload in each facility and streamline expenses
  • Continue to lead a marketing and community awareness programs to establish new community physician and hospital relationships
  • JEANETTE WIDEBERG, PAGE TWO
  • C: 772-913-1517 | jeanettewideberg@gmail.com
  • Lead interdepartmental in-service training Therapy Department and nursing departments, resulting in safer patient practices and improved communication and teamwork
  • Oversee implementation, training and daily operations of Casamba system to staff and facility.
  • Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
  • Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
  • Communicated with patients, ensuring that medical information was kept private.
  • Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
  • Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
  • Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
  • Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
  • Monitored and inspected staff processes to eliminate hazards posed for both residents and staff while ensuring continuous compliance with regulations.

Rehab Director

Encore Healthcare for Atlantic Healthcare and Laurel Pointe Healthcare
01.2008 - 01.2012
  • Provided professional direction, mentoring, and support to a staff of 25 in the physical, occupational, and speech therapy
  • Identified and implemented programs to facilitate efficiency and growth
  • Collaborate with staff to redesign daily patient assignments that drive operational efficiency
  • Monitor financial performance against monthly and annual expense and revenue budgets
  • Maintain staff retention and recruitment
  • Interact with physicians and nursing management regarding patient flow, operational matters, and quality of care incentives
  • Review accounts for billing inpatient and outpatient areas and medical records to reconcile facility- billing issues
  • Collaborate monitor PPS management with MDS coordinator for Medicare compliances
  • Monthly marketing with marketing director to maintain and establish new marketing partnerships in the community
  • Devised and executed a business plan for a inpatient orthopedic service line, resulting in a increase in orthopedic population
  • Collaborated in the creation and implementation of a marketing strategy that increased the physician referral base and patient care volume
  • Led the company for 5 years in highest Med A for Atlantic Healthcare
  • Received Encores Excellence Award for Best Med a rate, Rehab vision award, Excellence for rehab operations award
  • Spearheaded the Allen Cognitive Program
  • The Rehab Dahlia transition to home program, Horticulture program, See you at home program and the facility lift safe program
  • Maintained monthly budget for five years for productivity requirements and gross profit margin
  • Revised the Rehab program at Laurel Pointe under special focus survey
  • Recruited and maintain full time staff for Occupational, Physical and speech therapy and eliminated the need for short-term contract therapist.
  • Developed programs appropriate to needs of residents in facility to achieve highest feasible level of functioning.
  • Supervised, oriented, trained and counseled department employees to improve job performance and maintain high standards of patient care.
  • Liaised with patients, families and support departments to adequately plan for patient rehabilitation needs.
  • Performed or oversaw initial patient assessments and evaluated response to treatment interventions.
  • Promoted and followed facility infection control policies, procedures and OBRA guidelines to improve quality of care for health and safety of residents.
  • Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
  • Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
  • Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
  • Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
  • Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
  • Defined testing protocols, quality assurance initiatives and clinic policies and procedures.
  • Monitored and inspected staff processes to eliminate hazards posed for both residents and staff while ensuring continuous compliance with regulations.
  • Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
  • Discussed medical histories with patients in effort to provide most effective medical advice.

Staff COTA

Indian River Medical Center, COTA/L
01.2005 - 01.2008
  • Assisted patients with activities of daily living (ADL) and functional mobility to increase comfort and quality of life.
  • Provided compassionate care to patients with debilitating conditions.
  • Assisted patients with functional mobility and daily tasks to increase comfort and reduce disability.
  • Educated patients on safe and effective use of therapy equipment, such as pulleys, weights and inclined surfaces.
  • Evaluated treatment progress and adjusted to achieve maximum benefit.
  • Educated patients and families on conditions, treatments and home exercises.
  • Provided direct occupational therapy services in [Type] settings.
  • Helped determine realistic treatment goals and adjusted steps based on patient progress.
  • Assisted patients with completing basic daily living activities such as grooming, dressing and self-feeding.
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.

Director of Operations

Genesis Rehab Services Rehab
01.2001 - 01.2005
  • Supervised physical and occupational therapy staff over three Out Patient Facilities
  • Oversaw day-to-day production activities in accordance with business objectives.
  • Developed systems and procedures to improve operational quality and team efficiency.
  • Collaborated with senior management to develop and execute long-term corporate goals and objectives.
  • Analyzed business operations and implemented strategies to improve operational cohesiveness.
  • Achieved team goals through formalized training plans, coaching, and performance management.
  • Established and monitored quality assurance standards to achieve operational excellence.
  • Defined, implemented, and revised operational policies and guidelines.
  • Analyzed customer feedback and identified areas for improvement to drive business success.
  • Spearheaded implementation of process improvements and cost-saving initiatives to increase value and maximize profits.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Interacted well with customers to build connections and nurture relationships.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Trained new employees on proper protocols and customer service standards.
  • Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
  • Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
  • Raised property accuracy and accountability by creating new automated tracking method.
  • Managed daily staffing and patient care assignments, and worked with staff to coordinate patient treatment protocols
  • Monitored financial performance vs
  • Budgets
  • Promoted rehabilitation services within the community
  • Analyzed operations and clinical / administrative processes, which drove the restructuring of the Outpatient clinic, streamlined work- flow, and increased profitability by over two years
  • Achieved a productivity levels within budget as well as gross profit margin by working with staff and management to restructure operations, assignments, and conduct cross-training efforts
  • Established Wellness program in each facility to promote therapy as well as patient satisfaction
  • Developed marketing strategies to acquire three new assisted living facilities in Brevard County
  • Created and spearheaded program structure used in all assisted living facilities.

The Burke Rehabilitation Center White Plains, COTA/L Yonkers Nursing Home Yonkers
01.1991 - 01.1996

Salem Visiting Nurse

Cota/L Jewish Home
01.1987 - 01.1991

Aged Swampscott Mass
01.1983 - 01.1986

COTA

Helen Hayes NYU Rehabilitation Hospital, L
01.1981 - 01.1982
  • Hadley School for children with special needs

Education

Fairleigh Dickerson University
Rutherford, NJ

AA/AAS degree Certified - Occupational Therapy Asst

Rockland Community College
Suffern, NY

Skills

  • Digital Content
  • Goal Attainment
  • Current Trends
  • Recruitment Strategizing
  • Continuous Quality I
  • Cost Control
  • Performance Analysis
  • Budgetary Review
  • Operational Efficiency
  • Strategic Vision
  • Leadership Training
  • Operations Oversight
  • Strategic Consulting

Timeline

Regional Director of Operations

Aston Healthcare
01.2014 - Current

Rehab Program Coordinator

Aegis Rehabilitation Therapies for Atlantic Healthcare and Laurel Pointe Healthcare
01.2013 - 01.2014

Rehab Director

Encore Healthcare for Atlantic Healthcare and Laurel Pointe Healthcare
01.2008 - 01.2012

Staff COTA

Indian River Medical Center, COTA/L
01.2005 - 01.2008

Director of Operations

Genesis Rehab Services Rehab
01.2001 - 01.2005

The Burke Rehabilitation Center White Plains, COTA/L Yonkers Nursing Home Yonkers
01.1991 - 01.1996

Salem Visiting Nurse

Cota/L Jewish Home
01.1987 - 01.1991

Aged Swampscott Mass
01.1983 - 01.1986

COTA

Helen Hayes NYU Rehabilitation Hospital, L
01.1981 - 01.1982

Fairleigh Dickerson University

AA/AAS degree Certified - Occupational Therapy Asst

Rockland Community College

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JEANETTE WIDEBERG