Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Timeline
Generic

Jeanette Williams

Fort Worth,TX

Summary

*Authorized to work in the US for any employer*

Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Knowledgeable in food safety and sanitation protocols. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm. Professional with strong background in customer interactions and service solutions. Skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals. Looking for the opportunity to further my career options.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Cashier/Cook

Dairy Queen Store
01.2014 - 01.2015
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases and locate items.
  • Restocked and organized merchandise in their designated storage areas.
  • Counted money in cash drawers at beginning and end of shifts and reported back to management.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Answered questions about store policies and addressed customer concerns.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Ensured compliance with company policies and procedures while processing transactions efficiently.
  • Promoted store promotions and incentive programs to increase overall sales revenue.
  • Developed rapport and fostered brand loyalty by offering personalized service.
  • Improved store atmosphere with thorough and prompt cleaning of checkout area.
  • Maintained up-to-date knowledge of store policies and procedures, ensuring compliance in all transactions.
  • Strengthened team morale and cooperation by assisting coworkers during peak hours.
  • Facilitated smoother checkout process, trained new employees on POS systems.
  • Used POS system to enter orders, process payments and issue receipts.
  • Learned duties for various positions and provided backup at key times.
  • Processed refunds and exchanges in accordance with company policy.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Encouraged customers to make additional purchases by offering upsells to add to their orders.
  • Prepared meals efficiently under time constraints for timely service during peak hours.
  • Prepared food items in compliance with recipes and portioning control guidelines.

Secretary

Aero CNC, Inc.
09.2016 - 02.2017
  • Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
  • Maintained daily purchase orders and invoices.
  • Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
  • Entered data into system and updated customer contacts with information to keep records current.
  • Maintained electronic filing systems and categorized documents.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Provided exceptional customer service by promptly addressing inquiries and resolving issues professionally.
  • Streamlined invoice processing, improving accuracy and efficiency of financial operations.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Managed filing system, entered data and completed other clerical tasks.

Shift lead

Dairy Queen
01.2015 - 01.2018
  • Completed store opening and closing procedures and balanced tills.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and organized work environment, ensuring safety standards were met consistently.
  • Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
  • Trained and mentored new employees to maximize team performance.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Provided exceptional customer service by addressing inquiries, resolving issues, and maintaining a welcoming atmosphere for patrons.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Trained new employees on company policies, procedures, and best practices for optimal performance.
  • Helped store management meet standards of service and quality in daily operations.
  • Enhanced customer satisfaction through effective conflict resolution and prompt service.
  • Responded to and resolved customer questions and concerns.
  • Established positive rapport with customers and staff members alike through strong communication skills.
  • Enforced company policies and regulations with employees.
  • Supported upper management during critical decision-making processes by providing valuable insights based on firsthand experiences from shift operations.
  • Completed cash and credit card transactions accurately using POS software.
  • Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
  • Resolved conflicts between employees to maintain positive and productive work environments.
  • Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
  • Frequently inspected production area to verify proper equipment operation.

Kitchen Manager

Sodexo
08.2023 - 05.2025
  • Maintained a clean and safe work environment, adhering to all health department regulations and guidelines.
  • Scheduled and received food and beverage deliveries, adhering to menu items.
  • Checked and tested foods to verify quality and temperature.
  • Mentored and trained new team members, fostering a positive culture of teamwork and collaboration within the kitchen staff.
  • Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.
  • Reduced food waste by closely monitoring inventory levels and implementing proper food storage techniques.
  • Developed and implemented kitchen policies and procedures to establish clear guidelines for kitchen operations and comply with regulations.
  • Implemented and maintained food safety and sanitation standards to establish safe handling and preparation of food.
  • Developed kitchen staff through training, disciplinary action, and performance reviews.
  • Contributed to a positive workplace culture by actively engaging with staff members, promoting open communication channels, and demonstrating support for ongoing professional development opportunities.
  • Developed strong vendor relationships for consistent delivery of high-quality ingredients at competitive prices.
  • Oversaw food preparation and monitored safety protocols.

Education

Finished Sophomore year -

Godley High School
Godley, TX
02.2012

GED - Remote

GED.com
Online Program
05.2025

Skills

  • Customer service
  • Microsoft Tools (Excel, Word, Office etc)
  • 30 WPM
  • Computer skills
  • Phone etiquette
  • Social Media
  • Cash handling
  • Multitasking and organization
  • Food safety
  • Inventory management
  • Staff supervision
  • Food preparation
  • Staff training and development
  • Kitchen management
  • Inventory control
  • Attention to detail
  • Waste reduction
  • Problem-solving
  • Safe food handling
  • Cleaning and sanitation
  • Ordering supplies
  • Staff management
  • Sanitation standards
  • Health code compliance
  • Product rotation
  • Order accuracy
  • Food safety compliance
  • Productivity improvement
  • ServSafe certification
  • Staff coaching
  • Policy and procedure enforcement
  • Portion control
  • Conflict resolution
  • Purchasing
  • Verbal and written communication
  • Performance monitoring
  • Performance improvement
  • Shift coverage
  • Reliable and responsible
  • Team leadership
  • Employee supervision
  • Critical thinking
  • Keyboarding skills
  • File management
  • Document preparation
  • Accounts receivable and payable
  • Inter-office communications
  • Task prioritization
  • Letter writing
  • Phone reception
  • Vendor relations skills
  • Filing experience
  • Fast learner
  • Microsoft office
  • Data entry
  • Excel spreadsheets
  • Clerical support

Certification

  • Driver's License - February 2021 to February 2029
  • ServSafe - February 2025 to February 2030

Additional Information

I took a break for 5 years between 2018 and 2023 to stay home with my youngest son, who was born 4 months prematurely. As soon as he started Kindergarten, I was working again. I want to be able to be at home but still contribute to my family. I am a very hard worker and fast learner. I look forward to the opportunity.

Timeline

Kitchen Manager

Sodexo
08.2023 - 05.2025

Secretary

Aero CNC, Inc.
09.2016 - 02.2017

Shift lead

Dairy Queen
01.2015 - 01.2018

Cashier/Cook

Dairy Queen Store
01.2014 - 01.2015

Finished Sophomore year -

Godley High School

GED - Remote

GED.com

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Jeanette Williams