Jeanette Wilson

• Developed and maintained accurate records using electronic health record systems.
• Facilitated communication between patients, families, and healthcare providers to ensure continuity of care.
• Organized health fairs and community events to raise awareness on various health topics and available services.
• Promoted preventive healthcare measures, leading to decreased instances of chronic conditions among patients.

Performs essential functions listed in the job descriptions for Food Prep Specialist, Kitchen Helper and Custodian, including:

• Follows plans for and accomplishes high volume food preparation for the day and week. Completes work delegated by the Senior Food Prep Specialist or supervisor.
• Responsible for following established recipes.
• Maintains production and usage records as required.
• Checks and maintains quantity and quality of food
• Maintains high sanitary, hygienic, and safety standards and conditions, adhering to HACCP and NYS Department of Health guidelines. Assures cleanliness and maintenance of kitchen and equipment.
• Assists in directing work assignments of staff in the cooks’ area. Trains student workers. Helps to coach and motivates student workers in the kitchen.
• Performs general cleaning, stocking and recordkeeping.
• Demonstrates excellent customer service at all times while working in a fast-paced team environment.
• Participates in training and performs other food service duties as requested by management.

Kitchen Helper

• Follows established recipes.
• Under direction, prepares cold foods, assembles and cooks pizzas, pasta, paninis and other similar foods.
• Uses slicer, deep fryer, turbo chef, microwave, digital food monitoring system, espresso machine and other similar equipment.
• Washes dishes, pots and pans. Stacks dishes, glasses and silverware.
• Removes trash. Cleans and straightens dining room.
• Sets up and maintains food items; checks appropriate temperatures, takes corrective action when necessary.
• Serves as cashier, host/hostess, and server. Interprets menus to customers.

Custodian

• Cleans appropriate areas and equipment (i.e., sweeps, vacuums, mops, waxes, etc.)
• Empties waste receptacles
• Keeps inventory of cleaning material and supplies and orders appropriate replacements
• Reports shortages
• Arranges furniture
• Sanitizes facilities
• Directs and trains student employees
• Launders aprons, uniforms, linens, sheets, etc.
• Maintains cleaning supply storage area

• Administered medication as directed by physician.
• Led patient or group recreational activities for enhanced patient outcomes.
• Developed rapport to create safe and trusting environment for care.
• Monitored progress and documented patient health status changes to keep care team updated.
• Maintained clean, safe and well-organized patient environment.
• Recorded status and duties completed in logbooks for management.
• Recorded patients' pulse, blood pressure and respirations (TPRs) to assess and document important health information.
• Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
• Assisted patients with bathing, grooming, dressing and oral hygiene care both in private residences and facilities.
• Entrusted to handle confidential and sensitive situations in professional matter.
• Transported clients to and from medical appointments with safety and efficiency.
• Completed regular check-ins and progress report for each client.
• Cooked meals and assisted patients with eating tasks to support healthy nutrition.
• Assisted with daily living activities, running errands and household chores.
• Guided patients to restroom, [Action] and [Action] to support bladder and bowel relief requirements.
• Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
• Laundered items, changed sheets and made bed to keep patients' bedroom clean.
• Applied mobility assistance knowledge to safely ambulate patients in different spaces involving varying elevations and obstacles.

• Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
• Documented and detailed calls and complaints using call center's CRM database.
• Adhered to company policies and scripts to consistently achieve call-time and quality standards.
• Investigated and resolved customer inquiries and complaints quickly.
• Promptly responded to inquiries and requests from prospective customers.
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Contributed to company achieving and holding industry-leading customer service ratings.