Jeanette (Genie) Nichols
Summary
Dynamic Activities Assistant with senior living experience at Heritage Hall Nursing Home, adept at enhancing resident engagement through creative planning and event coordination. Skilled in relationship building and recordkeeping, I foster a positive environment that promotes cognitive health and emotional well-being, ensuring personalized support for diverse resident needs.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Professional with proven track record in organizing and leading engaging activities. Skilled in planning, coordination, and fostering inclusive environments. Strong focus on team collaboration and achieving results, adapting to changing needs seamlessly. Reliable with excellent communication and interpersonal skills, ensuring successful activity execution and participant satisfaction.
Energetic and compassionate individual with knack for engaging and motivating others. Possessing solid understanding of event planning and recreational activities, combined with strong organizational and communication skills. Dedicated to creating enriching experiences that enhance participants' well-being and enjoyment.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Activities Assistant
Heritage Hall Nursing Home
04.2024 - 02.2025
- Supported emotional well-being of residents with personalized one-on-one interactions and attentive care during activities.
- Enhanced resident engagement by organizing and leading diverse activities such as arts, crafts, games, and outings.
- Promoted cognitive health by designing mentally stimulating activities such as trivia games, puzzles, and memory exercises.
- Planned, coordinated, and implemented activities to address needs of participants with varying abilities.
- Facilitated smooth transitions between activities through efficient set-up and break-down procedures, minimizing downtime for participants.
- Assisted in training new staff members on proper procedures for conducting activities while maintaining a safe environment for residents.
- Documented resident progress in charts and records, providing accurate information to assist with ongoing care plans and evaluations.
- Assisted in preparing recreational materials and supplies for each activity.
Barista
Tall Timber Coffee
01.2022 - 02.2023
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Maintained regular and consistent attendance and punctuality.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
- Used POS system to accurately enter orders and process payments.
Store Manager
Rockport
01.2011 - 04.2018
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
Education
High School Diploma -
Park View High School
Sterling, VA06-1984
Chef - Certified Chef
C.S. Monroe Vocational Center
Leesburg, VA06-1984
Skills
- Senior living experience
- Relationship building
- Resident support
- Customer service
- Creative planning
- Flexibility
- Event coordination
- Schedule management
- Records coordination
- Recordkeeping skills
- Senior activities experience
- Family relationship development
- Friendly, positive attitude
- Teamwork and collaboration
- Collaboration and teamwork
- Activity planning and coordination
- Customer and Service-oriented
- Attention to detail
- Team leadership
Certification
Diversity Awareness - 1997
TIPS Certified - Alcohol Awareness
Certified Chef -1984
Employee of the Quarter, Rockport - 2015
Employee of the Year, Rockport, 2015
Promoted to Store Manager at National Harbor - 2016
Transferred to a High - Volume Store, as a Store Manager - 2017
Timeline
Activities Assistant
Heritage Hall Nursing Home
04.2024 - 02.2025
Barista
Tall Timber Coffee
01.2022 - 02.2023
Store Manager
Rockport
01.2011 - 04.2018
High School Diploma -
Park View High School
Chef - Certified Chef
C.S. Monroe Vocational Center
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