Jeanette (Jan) Williams
Pittsburgh
Summary
Dynamic professional with extensive experience at Supportive Concepts for Families, excelling in relationship building. Proven ability to enhance service delivery to consumers through effective communication and critical thinking. Known for fostering independence among residents while ensuring compliance with policies, contributing to a positive and safe environment.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Assistant Program Coordinator
Supportive Concepts for Families
01.2023 - Current
- Maintained a safe and comfortable living space for two consumers with IDD.
- Promoted a positive work environment at Christopher Wren CLA through effective communication, teamwork, and guidance for up to five regular and five substitute staff. When asked, assisted with several other CLA's.
- Coordinated daily program schedules and activities to enhance service delivery for two residents.
- Developed strong relationships with coworkers and community/service partners to support the continued growth and well-being of the individuals.
- Ensured compliance with organizational and regulatory policies and procedures while executing program tasks efficiently.
Community/CPS Specialist
Supportive Concepts for Families/Our Own Home
11.2017 - Current
- Participated in community engagement like shopping, volunteering, dances, sporting events, and bingo to enhance and enrich the lives of up to eight consumers.
- Maintained detailed records of all activities, ensuring accurate reporting and documentation for future reference.
Residential Specialist
Supportive Concepts for Families
10.2020 - 12.2022
- Positively interacted with two residents at Kimber CLA for daily living assistance, outings, and special events for enhancement of meaningful lives while residing in a safe and secure environment.
- Actively participated in ongoing training opportunities to grow professionally and enhance service delivery for all consumers.
Regional Manager, Customer Service
Republic Airways Holdings Inc
03.2002 - 11.2016
- Collaborated operations with up to six legacy airline partners at over 25 airports, ensuring adherence to safety and regulatory compliance standards set forth by this regional affiliate, TSA, and FAA.
- Maintained partnerships with local stakeholders to support and enhance service through local monthly Airport Association meetings at multiple airports.
- Facilitated multi-disciplinary training and seamless introduction of new aircraft fleet types into existing operations while maintaining positive company culture.
- Monitored key performance indicators, driving accountability within interdisciplinary management teams as well as major airline code share partners to ensure positive customer experience.
Education
Bachelor of Science - Exercise Science
University of Evansville
Evansville, INNo Degree - Kinesiology
Pennsylvania State University
University Park, PAAssociate of Science - Physical Therapy Assistant
University of Evansville
Evansville, INSkills
- Scheduling coordination and staff supervision
- Clear written and verbal communication skills
- Critical thinking, problem solving, and adaptability
- Relationship building
- Teamwork and collaboration
- Attention to detail
Certification
- CPI Training
- CPR/AED and First Aid Training
Timeline
Assistant Program Coordinator
Supportive Concepts for Families
01.2023 - Current
Residential Specialist
Supportive Concepts for Families
10.2020 - 12.2022
Community/CPS Specialist
Supportive Concepts for Families/Our Own Home
11.2017 - Current
Regional Manager, Customer Service
Republic Airways Holdings Inc
03.2002 - 11.2016
Bachelor of Science - Exercise Science
University of Evansville
No Degree - Kinesiology
Pennsylvania State University
Associate of Science - Physical Therapy Assistant
University of Evansville