Jeanette "Jay" Hurtado

• Coordinated merchandising displays, signage and sales enablement.
• Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
• Submitted reports to senior management to aid in business decision-making and planning.
• Built successful retail teams by instilling culture of collaboration and developing daily plans centered on common group goals.
• Maintained clean, adequately stocked, and organized store by streamlining daily operations and introducing new procedures.
• Trained new employees on store policies, procedures, and sales techniques to enhance their performance.
• Merchandiser as in displaying products that are for sale and putting them out in a creative way that entices customers to purchase items and products.
• Keeping Cleanroom and Stockrooms clean and stocked as well on the floor. Maintaining good workspace.
• Ordering merchandise and supplies needed
• Shipping out merchandise for customer service, other stores/warehouses.
• Driving the company truck
• Inventory prep and Inventory counting
• Receiving in truck shipments and putting the merchandise away in warehouse setting.

• Increased team productivity by implementing streamlined processes and effective communication strategies.
• Achieved departmental goals by developing and executing strategic plans and performance metrics.
• Reduced operational costs through comprehensive process improvement initiatives and resource management.
• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.

My duties as a Beauty Merchandiser/Visual were to open the registers for the cosmetic and fragrance areas every morning. Make sure DiF is done everyday and dispose of it correctly. Help with schedules and functionals. Merchandise the floor. Put away the truck and backstock in a timely manner. Breakdown the boxes and trash. Pull, scan and send out RTVs. Make sure the floor and counters are stocked. The stockrooms always on point, well organized and labeled. Also signing the floor. Putting up and out displays for new and upcoming events. Inventory was done as well. Logs were kept also for higher ended merchandise. I worked with AP also. The visual is done every week and daily if needed. I still help with customer service on the floor. I encounter different guest/customers daily from reps, vendors and account executives. My role was to also sure to accommodate the vendors and sales associates to make their sale goals with the products and gifts that went with them.

As a Backstage/Retail supervisor I made sure the floor was kept up and the team was taken carre of. I was in charge of scheduling and making functionals. Making sure to do truck put away in a timely manner on the floor. Engaging with customers and making their shopping experiance the best. Had daily meetings to help better myself as a supervisor and a store/team. I did repricing, markdowns,markups and RTvs. Merchanising the floor as well. Putting out new product when it came in and setting the floor. Set up for visits when we had them.

• Coordinated merchandising displays, signage and sales enablement.
• Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
• Submitted reports to senior management to aid in business decision-making and planning.
• Built successful retail teams by instilling culture of collaboration and developing daily plans centered on common group goals.
• Maintained clean, adequately stocked, and organized store by streamlining daily operations and introducing new procedures.
• Monitored cashiers' work and balanced registers to maintain strong financial controls.
• Trained new employees on store policies, procedures, and sales techniques to enhance their performance.
• Conducted thorough audits of cash registers, ensuring accuracy and accountability in financial transactions.
• Reduced employee turnover rate by fostering a positive work environment with open communication channels.
• Implemented visual merchandising guidelines consistently for an appealing store layout that attracted customers'' attention.
• Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
• Decreased inventory shrinkage, drive-off and daily cash discrepancies by closely monitoring daily operations.
• Engaged associates in daily operations through open communication and upbeat team meetings.
• Increased customer satisfaction by providing exceptional service and addressing customer concerns promptly.
• Adapted staffing schedules according to peak hours and seasonal demands for optimal customer service coverage.
• Resolved conflicts among staff members professionally and fairly, maintaining a cohesive team dynamic.
• Oversaw compliance with safety regulations creating a safe shopping experience while reducing potential liabilities for the store.
• Supported inventory management tasks including ordering stock items and conducting physical inventory counts ensuring proper stock levels.
• Mentored new sales associates to contribute to store's positive culture.
• Kept merchandise fresh by monitoring use of proper stock rotation procedures and setting up promotions to move out aging products.
• Trained team members in successful strategies to meet operational and sales targets.
• Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
• Educated staff on strategies for handling difficult customers and challenging situations.
• Collaborated with management to develop sales goals and strategies that aligned with company objectives.
• Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
• Evaluated employee performance regularly to provide constructive feedback for continuous improvement.
• Entered and priced inventory to assist with efficient restocking.
• Boosted store sales through effective merchandising, product placement, and promotional displays.
• Coordinated special events such as promotions or sales to drive foot traffic into the store leading to higher conversion rates.
• Enhanced store appearance with regular maintenance, cleaning, and organization of merchandise areas.
• Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.
• Monitored loss prevention efforts to minimize theft incidents and maintain overall store security.
• Scheduled workers and delegated assignments to effectively meet expected customer and business demands.
• Assisted customers in locating products and making informed purchasing decisions based on their needs and preferences.

• Expedited data entry tasks through the use of keyboard shortcuts and customized software tools.
• Streamlined workflow with automation techniques, reducing manual input time and minimizing potential for human error.
• Reduced turnaround time for projects by consistently meeting or exceeding deadlines while maintaining high-quality work output.
• Filing paperwork
• Entering data and updating existing data
• Great attention to detail
• General office work
• Sorting and organizing records
• Inputting invoices

• Enhanced customer satisfaction by efficiently processing transactions and handling cash accurately.
• Streamlined cash operations for increased efficiency by maintaining accurate records of all transactions.
• Ensured compliance with casino regulations and policies through diligent monitoring of cage activities.
• Provided exceptional customer service, addressing concerns promptly and professionally.
• Maintained security of the cage area, safeguarding company assets from potential theft or fraud risks.
• Reduced transaction errors by implementing stringent cash-handling procedures and providing ongoing training to staff members.
• Verified large amounts of cash quickly, ensuring accuracy and reducing wait times for customers.
• Increased operational efficiency by keeping an organized work area and managing inventory levels effectively.

• Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
• Streamlined operations for increased efficiency through regular process reviews and implementing necessary changes.
• Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
• Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
• Great customer service
• Made deposits
• Did scheduling
• Opened/closed the store
• Shipping and receiving
• Ordering
• Checked emails and attended meetings

• Enhanced animal care by administering medication, vaccinations, and maintaining medical records.
• Maintained kennel cleanliness and hygiene, reducing the spread of disease and providing a comfortable environment for animals.
• Improved animal welfare with regular exercise routines and socialization activities.
• Assisted in the adoption process, helping to place animals in suitable homes.
• Assisted the doctors and technicians in the rooms
• Put the animals and their owners in their rooms for their appointments.
• Helped with the receptionist and front desk.
• Helped charting and cashiering
• Answered phones
• Great customer service