Summary
Overview
Work History
Education
Skills
Timeline
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Jeanette Gwynn

Jacksonville,FL

Summary

Human Resources professional prepared to drive organizational success through effective people management and strategic planning. Expertise in employee relations, talent acquisition, and compliance, with strong focus on team collaboration and achieving measurable outcomes. Adaptable and reliable, skilled in navigating dynamic environments and aligning HR strategies with business goals.

Overview

20
20
years of professional experience

Work History

Director of Human Resources

Sy-Klone International
09.2023 - Current
  • Collaborated with executive leadership on succession planning and talent development strategies.
  • Coordinated and worked with management on performance evaluations, supervisory practices, dispute resolution, and employee accountability.
  • Developed and implemented benefits programs to enhance employee satisfaction and retention.
  • Maintained company compliance with local, state, and federal laws, in addition to established organizational standards.
  • Developed comprehensive employee training programs, resulting in a more skilled workforce.
  • Implemented competitive compensation packages, attracting top-tier candidates and retaining valuable employees.
  • Managed other HR staff and oversaw completion of tasks and initiatives.
  • Analyzed HR metrics to drive data-informed decision-making and operational improvements.
  • Mentored HR team members, fostering professional growth and enhancing departmental capabilities.
  • Managed the onboarding process, providing new hires with necessary tools for success from day one.
  • Directed each phase of hiring process, encompassing employment verification, employee relations investigations, criminal background checks and onboarding.
  • Maintained "open door" policy to encourage employee communications and resolution of issues.
  • Developed and implemented strategic HR initiatives aligned with organizational goals.
  • Led talent acquisition efforts to enhance workforce quality and diversity.
  • Established HR policies that fostered compliance and improved workplace culture.
  • Building of processes and procedures
  • Managed end-to-end payroll processing, ensuring timely and accurate employee compensation.
  • Led implementation of payroll software, enhancing operational efficiency and data accuracy.
  • Devised hiring and recruitment policies for 100+ company.

Director of Human Resources

The Yerba Mate Co
09.2018 - 09.2023
  • Payroll processing for over 450 employees
  • Managing all fleet driver’s information
  • Collaborated with executive leadership on succession planning and talent development strategies.
  • Structured compensation and benefits according to market conditions and budget demands.
  • Implemented data-driven decision-making processes within the HR department to identify areas of improvement.
  • Negotiated favorable contracts with vendors, maximizing the value of HR services received while minimizing costs.
  • Fostered strong relationships between human resources staff members, encouraging collaboration on projects.
  • Recommended appropriate resolutions to employee relations concerns and handled disciplinary issues and investigations of misconduct.
  • Educated employees on company policy and kept employee handbook current.
  • Identified and implemented appropriate strategies to increase employee satisfaction and retention.
  • Discovered and resolved complex employee issues that affected management and business decisions.
  • Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.
  • Distributed employee engagement surveys to identify areas of improvement.
  • Enhanced team workflows and employee job satisfaction by coordinating communication between managers and employees.
  • Developed comprehensive process for new hires and reviewed new hire productivity, optimizing onboarding effectiveness.
  • Developed comprehensive employee training programs, resulting in a more skilled workforce.
  • Led HR department restructuring, optimizing team resources for improved productivity and effectiveness.

District Manager

Dollar General
07.2012 - 11.2017
  • Led district operations, ensuring compliance with company policies and standards.
  • Trained and developed store managers to enhance team performance and customer service excellence.
  • Analyzed sales data to identify trends, driving strategic decisions for improved profitability.
  • Streamlined operational processes, resulting in increased efficiency and reduced costs district-wide.
  • Conducted regular site visits to assess performance and provide actionable feedback to store teams.
  • Collaborated with senior leadership on initiatives aimed at enhancing overall business performance.
  • Supervised various locations, enforcing high-quality standards of operation.
  • Ensured compliance with company policies and procedures as well as federal/state regulations by conducting regular audits of operational practices at each location within the district.
  • Oversaw successful store openings, coordinating logistics, staffing, training, and promotional efforts to ensure smooth transitions for new locations.
  • Achieved consistent revenue growth by identifying new business opportunities and expanding existing client base within the district.
  • Evaluated store performance regularly using data analysis tools to identify areas of improvement and implement targeted action plans for continuous growth.
  • Implemented inventory control measures to minimize waste and optimize product availability, ensuring optimal stock levels across all locations.
  • Implemented risk-management protocols for loss prevention, leading to a consistent decrease in shrinkage rates across the district.
  • Increased district sales by implementing effective marketing strategies and fostering strong relationships with key partners.
  • Reduced turnover rates by implementing proactive retention strategies designed to address potential employee concerns before they escalated into resignations or terminations.
  • Enhanced customer satisfaction, conducting regular store visits to ensure compliance with service standards.
  • Enhanced operational efficiency, overseeing rollout of new point-of-sale system across all stores.
  • Boosted market share by identifying and capitalizing on local market trends and opportunities.
  • Developed and executed strategic plans for underperforming districts, turning around sales figures.
  • Drove regional performance metrics, setting and monitoring achievement goals for each district.

PSE Clerk

United States Post Office
07.2011 - 07.2012
  • Processed incoming and outgoing mail to ensure timely delivery and adherence to postal regulations.
  • Managed customer inquiries regarding services, enhancing overall satisfaction and experience.
  • Operated various postal equipment, including sorting machines and scales, ensuring accurate processing of mail.
  • Loaded and unloaded shipping containers and vehicles.
  • Increased efficiency in mail handling by training new staff on USPS procedures and guidelines.
  • Assisted customers with special services requests such as certified mail or insurance claims, fostering trust in the USPS brand.

Insurance Fraud Investigator

Intertel INC
08.2010 - 08.2011
  • Conducted thorough investigations into suspected insurance fraud cases, utilizing analytical skills to uncover discrepancies.
  • Analyzed complex data sets and financial records to identify patterns indicative of fraudulent behavior and trends.
  • Prepared detailed reports summarizing findings, ensuring clarity for stakeholders involved in the decision-making process.
  • Liaised with various departments to ensure comprehensive information sharing, improving cross-functional collaboration on cases.
  • Monitored industry developments and emerging fraud schemes to adapt investigation approaches proactively, maintaining effectiveness.
  • Contributed to a positive workplace culture focused on teamwork, professionalism, and dedication to combating insurance fraud.

Lab Assistant

ITT Technical Institute, Earth City, MO
09.2009 - 08.2010
  • Assist students with computer problems and class tutoring
  • Teachers-aide for the “Strategies to a Technical Professional Class”
  • Analyze documents for the admissions department
  • Prepare for quarterly graduations
  • Answer multi-line phones and direct phone calls to correct extensions

Store Manager

Family Dollar, St. Louis, MO
01.2006 - 01.2009
  • Oversaw daily store operations, ensuring compliance with company policies and procedures.
  • Developed and implemented strategies to enhance store performance and drive sales growth.
  • Ensured a clean, organized shopping environment, enhancing customer experience and satisfaction.
  • Led employee performance evaluations, providing constructive feedback to improve individual contributions and team dynamics.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Approved regular payroll submissions for employees.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.

Education

Bachelor's - Criminal Justice

University of Phoenix
Phoenix

Associates Degree of Applied Science - Criminal Justice

ITT Technical Institute
Earth City, MO

Certificate of Technical Studies - Human Resources and Business Management

Southwestern Illinois College
Belleville, IL

Certificate of Technical Studies - Administration of Justice Security

Southwestern Illinois College
Belleville, IL

Skills

  • Policy and Procedure Adherence
  • Succession planning
  • Benefits administration
  • Personnel files
  • Skilled in Microsoft 360
  • Company organization
  • Compensation structuring
  • HR analytics
  • Talent acquisition
  • Payroll management
  • Internal communications
  • Compensation strategy
  • Strategy development
  • Budget forecasting
  • HR policy development
  • Training program management
  • Strategic planning
  • HRIS management
  • Onboarding, training, and development
  • Security systems management
  • Fraudulent activities investigations

Timeline

Director of Human Resources

Sy-Klone International
09.2023 - Current

Director of Human Resources

The Yerba Mate Co
09.2018 - 09.2023

District Manager

Dollar General
07.2012 - 11.2017

PSE Clerk

United States Post Office
07.2011 - 07.2012

Insurance Fraud Investigator

Intertel INC
08.2010 - 08.2011

Lab Assistant

ITT Technical Institute, Earth City, MO
09.2009 - 08.2010

Store Manager

Family Dollar, St. Louis, MO
01.2006 - 01.2009

Bachelor's - Criminal Justice

University of Phoenix

Associates Degree of Applied Science - Criminal Justice

ITT Technical Institute

Certificate of Technical Studies - Human Resources and Business Management

Southwestern Illinois College

Certificate of Technical Studies - Administration of Justice Security

Southwestern Illinois College

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