JEANETTE L. PAYNE
FISHERS,IN
Summary
Motivated Outside Sales Representative offering 10 years of experience in customized products and services for B2B and B2C. Possessing talent in business development and account management, emphasizing long-term retention of key customers.
Overview
12
12
years of professional experience
Work History
MEDICAL OFFICE MANAGER
MIDWEST SPORT AND SPINE CENTER
NOBLESVILLE, IN
09.2019 - Current
- Communicated effectively with staff members, physicians and patients, employing active listening and interpersonal skills.
- Provided proper scheduling of patients, ensuring timely and effective allocation of resources and calendars.
- Created and managed electronic patient records, encompassing data entry and administrative functions related to insurance, billing and accounts receivable.
- Developed close working relationships with front office and back office staff.
- Addressed and remedied all patient or team member issues.
- Managed 10-15 employees with various personalities and from different cultures for 2-3 physician practice.
- Created and implemented organizational policies and procedures.
- Implemented onboarding for new employees, which enabled each to effectively learn tasks and job duties.
- Consulted with healthcare professionals on business decisions.
- Leveraged patient feedback and performed continuous process improvements to streamline day-to-day business operations and patient satisfaction.
- Oversaw accounting, budgeting, and financial reporting.
- Developed and maintained electronic record management systems to analyze and process data.
- Recruited, hired and educated staff on state and federal statutes on sleep service and independent diagnostic testing facility(IDTF) guidelines.
- Accomplished multiple tasks within established timeframes.
- Onboarded new employees with training and new hire documentation.
- Established and updated work schedules to account for changing staff levels and expected workloads.
- Approved regular payroll submissions for employees.
SENIOR COMMERCIAL ACCOUNT MANAGER
GBC / ACCO Brands
Northbrook, IL
03.1999 - 02.2008
- Planned and implemented targeted sales activities to build and maintain business, emphasizing value-added services in competitive marketplace
- Managed time and territory independently from home-based office through strong organizational, planning, and follow-up skills, maintained accurate customer database and submitted timely reports and sales forecasts
- Consistently exceeded sales revenues by 120% to earn reputation as team player and mentor; received numerous incentives, and achievement awards in recognition of performance, and leadership.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Managed accounts to retain existing relationships and grow share of business.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Created and implemented new business opportunities by utilizing strategic networking strategies.
- Maintained up-to-date knowledge of competitor products and pricing in market served.
Education
Some College (No Degree) - Business
Indiana University Bloomington
Bloomington, INGBC CORPORATE SALES EDUCATION, FORUM TRAINING CORPORATION -
GBC Corporate Sales Education
Northbrook, IL03.2000
Skills
- Strong Communication and Interpersonal Skills
- Strategic Account Development
- Planning and Prioritization
- Effective Multitasking
- Critical Thinking
- Insurance Eligibility and Verification
- Cold Calling
- Interpersonal Communication Skills
Accomplishments
▪ Ranked #1 of 116 representatives nationwide for 638% revenue growth, highest for service sales in 2005; recognized as key factor to National Service posting best sales year since 2001.
▪ Negotiated $98,000 coterminous finishing equipment service contract for GBC and 3rd party equipment not previously under contract: largest coterminous contract sale nationwide with existing equipment only.
▪ Received national recognition as “M.V.P. Heartland District, Central Region 2001”.
▪ Developed and initiated local National Account rollout strategy and increased revenues by 239.6%; achieved highest increase in sales revenues among Strategic Accounts.
▪ Four-time recipient of "FAB 5"- Award, awarded to Top 5 Sales Reps nationally.
▪ Recognition as two-time “Double Dipper Club” 2000, for exceeding equipment & sales.
▪ Finished #2 from field of 24 rookie representatives for “1999 Rookie of the Year”.
Additional Information
Gray Eagle HOA Board - Fishers, IN
Vice President | 2001 – 2003
Board Member |2013 - 2015
Fishers Running Club - Fishers, IN
Vice President of Training | 2017 -2018
President | 2018-2020
Past President | 2021 – Current
Stride Over Stigma 5K - Fishers, IN
Race Director | 2019- Current
Boston Marathon Finisher
Three time Boston Marathon Finisher- 2019, 2020, 2021
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Whether you think you can or whether you think you can’t, you’re right!
Henry Ford
Timeline
MEDICAL OFFICE MANAGER
MIDWEST SPORT AND SPINE CENTER
09.2019 - Current
SENIOR COMMERCIAL ACCOUNT MANAGER
GBC / ACCO Brands
03.1999 - 02.2008
Some College (No Degree) - Business
Indiana University Bloomington
GBC CORPORATE SALES EDUCATION, FORUM TRAINING CORPORATION -
GBC Corporate Sales Education
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