Jeanette L. Broxton
Ann Arbor,MI
Summary
To obtain a challenging multi-functional position, applying creative problem solving, project and operational management skills within a growing company to achieve optimum utilization of its resources and maximum financial efficiency.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Senior Project Manager
Michigan Medicine University Of Michigan
01.2023 - Current
- Led several Patient Experience Improvement projects for Michigan Medicine ambulatory health centers and outpatient clinics.
- Developed comprehensive project plans, identifying risks and mitigation strategies for timely completion.
- Created innovative process improvement resources that resulted in increased productivity and streamlined workflows across multi-functional clinical teams.
- Streamlined project management processes by implementing agile methodologies, resulting in improved efficiency and increased metrics for patient experience ratings.
- Established effective cadence structures and communication channels with stakeholders to ensure transparency and alignment of expectations.
- Presented regular status reports to executive leadership, providing insights into progress made toward achieving key milestones.
I.C Planner (Financial), UMH Operating Rooms
Michigan Medicine, University Of Michigan Hospital
01.2021 - Current
- Perioperative Expense Reduction Project: Leveraged A3 root-cause analysis to reduce spend in perioperative services by over 50% using data collection and extraction to identify areas of variance, and reduction opportunities.
- ETO Elimination Project: Coordinated multi-level leadership to determine pricing, margin, and risk factors for ethylene-oxide sterilization elimination from procurement to commission.
- Improved stakeholder communications by effectively coordinating between supply chain, service leads, vendors, and financial officers.
- Identified financial discrepancies and needs in order to ensure transactions are adequately executed and respective issues escalated in a timely manner.
- Developed cost monitoring dashboard(s), and request application(s) for supplies, equipment, and surgical instrumentation by partnering with Informatic and App Development teams.
- Collected data and developed detailed spreadsheets to identify trends and create revenue, profitability and expense forecasts.
- Led meetings with directors to analyze spending and provide financial recommendations to improve operational efficiency while cultivating a culture of cost reduction and increased productivity.
- Delivered financial oversight and advice to corporate stakeholders to improve strategic planning.
Shift Supervisor, Central Sterile Processing Dept.
Michigan Medicine, University Of Michigan Hospital
11.2019 - 01.2021
- Led Quality Improvement and Instrument Care Committees
- Spearheaded assembly improvement initiatives by utilizing lean sigma and 5-S principles to meet standards of service and quality in daily operations.
- Conducted monthly inspections to evaluate operational activities and implement timely resolutions for diverse concerns.
- Performed procedure rollouts, training in-services, and validations of processing compliance.
- Restructured department workflows by applying critical problem-solving skills to successfully optimize team efficiency to better meet needs of operating room schedules and clinic customers.
Lead Surgical Instrument Processor
Michigan Medicine, University Of Michigan Hospital
05.2019 - 11.2019
- Optimized processor performance by working with management to establish and develop training initiatives for new and current processing team members.
- Precepted over 30+ new hires by teaching reprocessing and sterilization protocols, hospital guidelines including HIPPA.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
Surgical Coordinator, Central Sterile Processing
Beaumont Hospital, Grosse Pointe
02.2014 - 05.2019
- Developed tracking and shift reporting systems to improve communications across all shifts, including off shifts and weekends.
- Directly managed department issues, and facilitated follow up or escalation as required.
- Optimized daily shift assignments to meet 100% surgical case volumes and staffing resources.
- Precepted and trained new staff; Provided ongoing department mentorship through coaching and collaboration.
Dialysis Unit Manager
Life-Alysis Kidney Center
08.2011 - 01.2014
- Increased high reliability reporting from staff by enhancing procedure policies to be more aligned with compliance of statutory, regulatory local, state, and federal guidelines relating to HIPAA and patient risk.
- Assisted in development and implementation of policies, procedures and regulations for unit operations.
- Coordinated nursing with other services to promote continuity of total regimen of care.
Education
Masters of Health Services Administration - Health Management & Policy
University of Michigan, School of Public Health
Ann Arbor, MIBachelor of Science - Biology
University of Detroit Mercy
Detroit, MIAssociate of Science - Applied Science
Wayne County Community College District
Detroit, MIHigh School Diploma -
Cass Technical High School
Detroit, MICertification
- Collaborative Leadership, National Association of State Boards of Accountancy (NASBA)
- Six Sigma: Black Belt, Project Management Institute
- Six Sigma: Green Belt, Project Management Institute
- Project Management Professional (PMP), National Association of State Boards of Accountancy (NASBA)
- Project Management Foundations, Project Management Institute
- Healthcare Quality Improvement, Michigan Medicine Quality Department
- Data Analysis for Continuous Improvement, Michigan Medicine Quality Department
Timeline
Senior Project Manager
Michigan Medicine University Of Michigan
01.2023 - Current
I.C Planner (Financial), UMH Operating Rooms
Michigan Medicine, University Of Michigan Hospital
01.2021 - Current
Shift Supervisor, Central Sterile Processing Dept.
Michigan Medicine, University Of Michigan Hospital
11.2019 - 01.2021
Lead Surgical Instrument Processor
Michigan Medicine, University Of Michigan Hospital
05.2019 - 11.2019
Surgical Coordinator, Central Sterile Processing
Beaumont Hospital, Grosse Pointe
02.2014 - 05.2019
Dialysis Unit Manager
Life-Alysis Kidney Center
08.2011 - 01.2014
Masters of Health Services Administration - Health Management & Policy
University of Michigan, School of Public Health
Bachelor of Science - Biology
University of Detroit Mercy
Associate of Science - Applied Science
Wayne County Community College District
High School Diploma -
Cass Technical High School