Jeanette Marie Pagan
St.Joseph Healthcare Emergency Department
New Milford,NJ
27
years of professional experience
2
Languages
Dynamic Patient Care Associate with extensive experience at St. Joseph Healthcare, excelling in emergency medical care and cardiac monitoring. Proven ability to enhance patient outcomes through rapid response and meticulous attention to detail. Skilled in EKG monitoring and fostering effective communication among multidisciplinary teams to ensure optimal patient care.
Work History
Patient Care Associate
4 Months- Perform EKGs and prepare patients for emergency department procedures
- Record vital signs and reported patient condition changes to nursing staff
- Facilitat rapid response to critical events in the Emergency Department by remaining alert, prepared, and engaging throughout each shift.
- Facilitated patient transfers between departments to ensure safe mobility., mobility support, and safe transport throughout department
- Collect blood specimens and label samples for laboratory processing
- Maintain clean patient environments and follow infection control protocols consistently
- Assist providers with well-child visits, sick visits, and minor procedures.
Patient Care Trauma Technician
4 Years 8 Months- Supported trauma team during resuscitations by preparing critical supplies and ensuring organized, sterile work areas for optimal patient care.
- Assisted the trauma team during resuscitations, preparing supplies and maintaining organized, sterile work areas.
- Monitored vital signs and reported critical changes promptly to nursing and physician staff.
- Supported surgical interventions by preparing equipment and monitoring patient status during emergency procedures.
- Transported patients safely between emergency, imaging, and inpatient units using approved protocols.
- Prepared equipment and actively monitored patient status during emergency procedures to assist in timely interventions.
- Accurately documented patient care activities, interventions, and observations in electronic medical records to ensure continuity of care and compliance.
Medical Office Manager
10 Years 8 Months- Coordinated daily office operations, optimizing scheduling, patient flow, and front desk workflows to enhance patient experience.
- Managed daily administrative tasks to ensure smooth operations within the medical office environment.
- Supervised administrative staff, providing coaching on service standards, documentation, and workflow consistency.
- Verified insurance coverage, prior authorizations, and referral requirements to support timely patient care.
- Resolved patient concerns, fostering clearer communication channels between clinical, billing, and administrative teams.
- Resolved patient concerns professionally, improving communication between clinical, billing, and administrative teams.
- Facilitated effective communication among staff, physicians, and patients, utilizing active listening and interpersonal skills to strengthen relationships.
Administrative Assistant to Chairman
1 Year 10 Months- Managed the director calendar, prioritized appointments, and coordinated complex inter-departmental meetings to ensure seamless communication.
- Arranged travel, reimbursements, and itineraries while resolving scheduling conflicts promptly.
- Prepared accurate correspondence, reports, and presentations using Microsoft Office, supporting informed decision-making.
- Coordinated confidential records, preserving sensitive information and compliance with institutional protocols.
- Organized faculty and staff meetings, captured minutes, and tracked follow-up actions to enhance accountability and collaboration.
- Improved communication within the department through timely distribution of meeting agendas, minutes, and reports.
Medical Office Assistant
7 Years 5 Months- Coordinated patient scheduling and registration, optimizing encounter preparation for high-volume ambulatory clinic workflows.
- Managed electronic medical records, ensuring accurate and timely updates of charts, orders, and documentation for provider review.
- Verified insurance eligibility, demographics, and referrals to support accurate front-desk processing.
- Communicated appointment instructions, pre-visit requirements, and follow-up details to patients and families.
- Facilitated appointment scheduling and referral processes, enhancing patient follow-up care.
Education
Certified PCT, Phlebotomist, EKG Technician - Patient Care Teachnician
Skills
Advanced life support
Cardiac monitoring
Geriatric care
Behavioral emergencies
Emergency medical care
Pediatric care
12-lead EKG monitoring
Venipuncture
Mental health care
ER support
Basic patient care
CPR
Attention to detail
Languages
English
Native or Bilingual
Spanish
Full Professional
Timeline
Patient Care Associate
St.Joseph Healthcare Emergency Department
06.2026 - CurrentRead More
Patient Care Trauma Technician
Emergency Department of Trauma
03.2021 - 11.2025Read More
Medical Office Manager
Overlook Pain and Recovery
07.2009 - 03.2020Read More
Administrative Assistant to Chairman
New York University School of Medicine
09.2007 - 07.2009Read More
Medical Office Assistant
New York Presbyterian Medical Center
01.2000 - 06.2007Read More
Lincoln Technical Institute
Certified PCT, Phlebotomist, EKG Technician from Patient Care Teachnician
Read More