JEANETTE NICHOLE MESSER
Kerrville,TX
Summary
Organized Licensed Funeral Director with over 10 years of assisting families with full-service funeral arrangements. Skilled at promoting professionalism and managing time. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
26
26
years of professional experience
Work History
Funeral Director and Embalmer
Kerrville Funeral Home
Kerrville, TX
03.2023 - Current
- Assisted in the preparation of bodies for visitation or burial, adhering to strict standards of care.
- Established trust among clients by consistently delivering exceptional service while maintaining sensitivity towards their needs.
- Maintained facility cleanliness, ensuring a welcoming environment for grieving families.
- Displayed highest level of professionalism and sensitivity when dealing with grieving family members.
- Managed all aspects of funeral arrangements for smooth and efficient service delivery.
- Arranged funeral/memorial services for grieving families to meet budget and memorialized instructions.
- Liaised between hospitals, physicians, county coroner and members of clergy to coordinate final arrangements.
- Served diverse clientele by offering a range of culturally and religiously appropriate services.
- Discussed pre-arranged funeral options and explained pricing to clients.
- Upheld legal compliance with local regulations regarding burials, cremations, and embalming practices.
- Promoted funeral service merchandise such as caskets, urns, outer burial containers and flowers.
- Picked up deceased at private homes, hospitals and county morgues.
- Improved client satisfaction by providing compassionate and personalized funeral services.
- Managed financial transactions and record-keeping with accuracy and confidentiality.
- Discussed nature of funeral service, disposition of remains and funeral costs with family members.
- Performed embalming procedures and updated case study reports.
- Drafted and published numerous obituaries per week on behalf of families served.
- Secured and filed burial permits and made funeral arrangements.
- Communicated with insurance companies to secure death benefits for payment of services.
- Completed death certificates, burial permits and other legal documents for families.
- Helped families select funeral and burial details from range of available options.
- Arranged clergy, music and other service details for clients.
- Worked with cemeteries to schedule grave opening and closing.
- Supported funeral home operations by assisting with visitations, viewings, funerals, and other related events when needed.
- Provided exceptional customer service to grieving families, addressing questions and concerns with sensitivity and professionalism.
Funeral Director and Embalmer
Porter Loring Mortuary
San Antonio, TX
06.2015 - 03.2023
- Assisted in the preparation of bodies for visitation or burial, adhering to strict standards of care.
- Established trust among clients by consistently delivering exceptional service while maintaining sensitivity towards their needs.
- Maintained facility cleanliness, ensuring a welcoming environment for grieving families.
- Displayed highest level of professionalism and sensitivity when dealing with grieving family members.
- Managed all aspects of funeral arrangements for smooth and efficient service delivery.
- Arranged funeral/memorial services for grieving families to meet budget and memorialized instructions.
- Liaised between hospitals, physicians, county coroner and members of clergy to coordinate final arrangements.
- Served diverse clientele by offering a range of culturally and religiously appropriate services.
- Upheld legal compliance with local regulations regarding burials, cremations, and embalming practices.
- Promoted funeral service merchandise such as caskets, urns, outer burial containers and flowers.
- Picked up deceased at private homes, hospitals and county morgues.
- Improved client satisfaction by providing compassionate and personalized funeral services.
- Managed financial transactions and record-keeping with accuracy and confidentiality.
- Discussed nature of funeral service, disposition of remains and funeral costs with family members.
- Performed embalming procedures and updated case study reports.
- Arranged transportation between sites for remains, mourners, pallbearers and members of clergy.
- Helped families select funeral and burial details from range of available options.
- Arranged clergy, music and other service details for clients.
- Worked with cemeteries to schedule grave opening and closing.
- Embalmed human remains to slow decomposition.
- Supported funeral home operations by assisting with visitations, viewings, funerals, and other related events when needed.
- Maintained a thorough understanding of state and federal regulations pertaining to the embalming process, ensuring compliance at all times.
Provisional Funeral Director and Embalmer
Kerrville Funeral Home
Kerrville, TX
10.2013 - 06.2015
- Assisted in the preparation of bodies for visitation or burial, adhering to strict standards of care.
- Established trust among clients by consistently delivering exceptional service while maintaining sensitivity towards their needs.
- Maintained facility cleanliness, ensuring a welcoming environment for grieving families.
- Displayed highest level of professionalism and sensitivity when dealing with grieving family members.
- Managed all aspects of funeral arrangements for smooth and efficient service delivery.
- Arranged funeral/memorial services for grieving families to meet budget and memorialized instructions.
- Liaised between hospitals, physicians, county coroner and members of clergy to coordinate final arrangements.
- Served diverse clientele by offering a range of culturally and religiously appropriate services.
- Discussed pre-arranged funeral options and explained pricing to clients.
- Upheld legal compliance with local regulations regarding burials, cremations, and embalming practices.
- Promoted funeral service merchandise such as caskets, urns, outer burial containers and flowers.
- Picked up deceased at private homes, hospitals and county morgues.
- Improved client satisfaction by providing compassionate and personalized funeral services.
- Managed financial transactions and record-keeping with accuracy and confidentiality.
- Drafted and published numerous obituaries per week on behalf of families served.
- Communicated with insurance companies to secure death benefits for payment of services.
- Completed death certificates, burial permits and other legal documents for families.
Correctional Officer
Kerr County Sheriff Department
09.2006 - 08.2013
- Perform all duties of a correctional officer, to include signing off on the arresting officer's paperwork
- Inputting inmate's information into the computer and updating the national database
- I was second in command on my shift
- I was also a prior member of C.E.R.T
- (certified emergency response team.) Intakes and releasing of inmates
- Taking mug shots and fingerprints
- Helping with inmate problems
- Dressing inmates into population
- Performing 15 minute welfare checks
- Pass medication
- Transport inmates to doctor's appointments
- Transport inmates to the court house
- Perform inmate head counts
- Performed the duties of the Sgt., when they are unavailable
- Supervise the inmate trustees while out working.
Banquet Supervisor
Inn Of The Hills
10.2005 - 09.2006
- Making sure that the employees set up the banquet halls correctly and that the functions run smoothly
- Help the customer with any needs they might have
- Set up banquet rooms
- Supervise the employees
- Make sure that the food goes out on time.
Dental Assistant
Scott Sachs Oral and Maxillofacial
08.2005 - 10.2005
- Assist during procedures and setting up and breaking down the room
- Cleaning and sterilizing the dental instruments.
Surgical Technician
Hill Country Memorial Hospital
10.2004 - 08.2005
- Working in the operating room, passing the instruments to the surgeon
- Setting up and breaking down the room
- Assisting the surgeon whenever needed
- Counting the instruments before, during, and after the procedure
- Counting all sponges and needles before, during, and after the procedure
- Containing a sterile field at all times
- Cleaning and sterilizing the instruments
- Help position the patient for the procedure.
Surgical Technician
Tucson Medical Center
09.2000 - 08.2004
- Working in the operating room, passing the instruments to the surgeon
- Setting up and breaking down the room
- Assisting the surgeon whenever needed
- Counting the instruments before, during, and after the procedure
- Counting all sponges and needles before, during, and after the procedure
- Containing a sterile field at all times
- Cleaning and sterilizing the instruments
- Help position the patient for the procedure.
Surgical Technician
United States Air Force
02.1998 - 07.2000
- Working in the operating room, passing the instruments to the surgeon
- Setting up and breaking down the room
- Assisting the surgeon whenever needed
- Counting the instruments before, during, and after the procedure
- Counting all sponges and needles before, during, and after the procedure
- Containing a sterile field at all times
- Cleaning and sterilizing the instruments
- Help position the patient for the procedure.
Education
Associate of Applied Science - Funeral Directing And Embalming
San Antonio Community College
San Antonio, TX05.2015
Surgical Technician -
USAF
07.2000
General Studies -
Francis Howell North High School
St. Charles, MO05.1996
Skills
- Compassionate communication
- Regulatory Compliance
- Pricing Structures
- OSHA Regulations
- Customer Response
- Mortuary operations
- Sales and Marketing
- Licensed Embalmer in Texas
- Budgeting and finance
- Cremation services
- Notary Public
- Staff Scheduling
Affiliations
Member of the National Funeral Directors Association
Timeline
Funeral Director and Embalmer
Kerrville Funeral Home
03.2023 - Current
Funeral Director and Embalmer
Porter Loring Mortuary
06.2015 - 03.2023
Provisional Funeral Director and Embalmer
Kerrville Funeral Home
10.2013 - 06.2015
Correctional Officer
Kerr County Sheriff Department
09.2006 - 08.2013
Banquet Supervisor
Inn Of The Hills
10.2005 - 09.2006
Dental Assistant
Scott Sachs Oral and Maxillofacial
08.2005 - 10.2005
Surgical Technician
Hill Country Memorial Hospital
10.2004 - 08.2005
Surgical Technician
Tucson Medical Center
09.2000 - 08.2004
Surgical Technician
United States Air Force
02.1998 - 07.2000
Associate of Applied Science - Funeral Directing And Embalming
San Antonio Community College
Surgical Technician -
USAF
General Studies -
Francis Howell North High School