JEANETTE NICHOLE MESSER
Kerrville,TX
Summary
Organized Licensed Funeral Director with over 10 years of assisting families with full-service funeral arrangements. Skilled at promoting professionalism and managing time. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
26
26
years of professional experience
Work History
Funeral Director and Embalmer
Kerrville Funeral Home
03.2023 - Current
- Assisted in the preparation of bodies for visitation or burial, adhering to strict standards of care.
- Established trust among clients by consistently delivering exceptional service while maintaining sensitivity towards their needs.
- Maintained facility cleanliness, ensuring a welcoming environment for grieving families.
- Displayed highest level of professionalism and sensitivity when dealing with grieving family members.
- Managed all aspects of funeral arrangements for smooth and efficient service delivery.
- Arranged funeral/memorial services for grieving families to meet budget and memorialized instructions.
- Liaised between hospitals, physicians, county coroner and members of clergy to coordinate final arrangements.
- Served diverse clientele by offering a range of culturally and religiously appropriate services.
- Discussed pre-arranged funeral options and explained pricing to clients.
- Upheld legal compliance with local regulations regarding burials, cremations, and embalming practices.
- Promoted funeral service merchandise such as caskets, urns, outer burial containers and flowers.
- Picked up deceased at private homes, hospitals and county morgues.
- Improved client satisfaction by providing compassionate and personalized funeral services.
- Managed financial transactions and record-keeping with accuracy and confidentiality.
- Discussed nature of funeral service, disposition of remains and funeral costs with family members.
- Performed embalming procedures and updated case study reports.
- Drafted and published numerous obituaries per week on behalf of families served.
- Secured and filed burial permits and made funeral arrangements.
- Communicated with insurance companies to secure death benefits for payment of services.
- Completed death certificates, burial permits and other legal documents for families.
- Helped families select funeral and burial details from range of available options.
- Arranged clergy, music and other service details for clients.
- Worked with cemeteries to schedule grave opening and closing.
- Supported funeral home operations by assisting with visitations, viewings, funerals, and other related events when needed.
- Provided exceptional customer service to grieving families, addressing questions and concerns with sensitivity and professionalism.
Funeral Director and Embalmer
Porter Loring Mortuary
06.2015 - 03.2023
- Assisted in the preparation of bodies for visitation or burial, adhering to strict standards of care.
- Established trust among clients by consistently delivering exceptional service while maintaining sensitivity towards their needs.
- Maintained facility cleanliness, ensuring a welcoming environment for grieving families.
- Displayed highest level of professionalism and sensitivity when dealing with grieving family members.
- Managed all aspects of funeral arrangements for smooth and efficient service delivery.
- Arranged funeral/memorial services for grieving families to meet budget and memorialized instructions.
- Liaised between hospitals, physicians, county coroner and members of clergy to coordinate final arrangements.
- Served diverse clientele by offering a range of culturally and religiously appropriate services.
- Upheld legal compliance with local regulations regarding burials, cremations, and embalming practices.
- Promoted funeral service merchandise such as caskets, urns, outer burial containers and flowers.
- Picked up deceased at private homes, hospitals and county morgues.
- Improved client satisfaction by providing compassionate and personalized funeral services.
- Managed financial transactions and record-keeping with accuracy and confidentiality.
- Discussed nature of funeral service, disposition of remains and funeral costs with family members.
- Performed embalming procedures and updated case study reports.
- Arranged transportation between sites for remains, mourners, pallbearers and members of clergy.
- Helped families select funeral and burial details from range of available options.
- Arranged clergy, music and other service details for clients.
- Worked with cemeteries to schedule grave opening and closing.
- Embalmed human remains to slow decomposition.
- Supported funeral home operations by assisting with visitations, viewings, funerals, and other related events when needed.
- Maintained a thorough understanding of state and federal regulations pertaining to the embalming process, ensuring compliance at all times.
Provisional Funeral Director and Embalmer
Kerrville Funeral Home
10.2013 - 06.2015
- Assisted in the preparation of bodies for visitation or burial, adhering to strict standards of care.
- Established trust among clients by consistently delivering exceptional service while maintaining sensitivity towards their needs.
- Maintained facility cleanliness, ensuring a welcoming environment for grieving families.
- Displayed highest level of professionalism and sensitivity when dealing with grieving family members.
- Managed all aspects of funeral arrangements for smooth and efficient service delivery.
- Arranged funeral/memorial services for grieving families to meet budget and memorialized instructions.
- Liaised between hospitals, physicians, county coroner and members of clergy to coordinate final arrangements.
- Served diverse clientele by offering a range of culturally and religiously appropriate services.
- Discussed pre-arranged funeral options and explained pricing to clients.
- Upheld legal compliance with local regulations regarding burials, cremations, and embalming practices.
- Promoted funeral service merchandise such as caskets, urns, outer burial containers and flowers.
- Picked up deceased at private homes, hospitals and county morgues.
- Improved client satisfaction by providing compassionate and personalized funeral services.
- Managed financial transactions and record-keeping with accuracy and confidentiality.
- Drafted and published numerous obituaries per week on behalf of families served.
- Communicated with insurance companies to secure death benefits for payment of services.
- Completed death certificates, burial permits and other legal documents for families.
Correctional Officer
Kerr County Sheriff Department
09.2006 - 08.2013
- Perform all duties of a correctional officer, to include signing off on the arresting officer's paperwork
- Inputting inmate's information into the computer and updating the national database
- I was second in command on my shift
- I was also a prior member of C.E.R.T
- (certified emergency response team.) Intakes and releasing of inmates
- Taking mug shots and fingerprints
- Helping with inmate problems
- Dressing inmates into population
- Performing 15 minute welfare checks
- Pass medication
- Transport inmates to doctor's appointments
- Transport inmates to the court house
- Perform inmate head counts
- Performed the duties of the Sgt., when they are unavailable
- Supervise the inmate trustees while out working.
Banquet Supervisor
Inn Of The Hills
10.2005 - 09.2006
- Making sure that the employees set up the banquet halls correctly and that the functions run smoothly
- Help the customer with any needs they might have
- Set up banquet rooms
- Supervise the employees
- Make sure that the food goes out on time.
Dental Assistant
Scott Sachs Oral and Maxillofacial
08.2005 - 10.2005
- Assist during procedures and setting up and breaking down the room
- Cleaning and sterilizing the dental instruments.
Surgical Technician
Hill Country Memorial Hospital
10.2004 - 08.2005
- Working in the operating room, passing the instruments to the surgeon
- Setting up and breaking down the room
- Assisting the surgeon whenever needed
- Counting the instruments before, during, and after the procedure
- Counting all sponges and needles before, during, and after the procedure
- Containing a sterile field at all times
- Cleaning and sterilizing the instruments
- Help position the patient for the procedure.
Surgical Technician
Tucson Medical Center
09.2000 - 08.2004
- Working in the operating room, passing the instruments to the surgeon
- Setting up and breaking down the room
- Assisting the surgeon whenever needed
- Counting the instruments before, during, and after the procedure
- Counting all sponges and needles before, during, and after the procedure
- Containing a sterile field at all times
- Cleaning and sterilizing the instruments
- Help position the patient for the procedure.
Surgical Technician
United States Air Force
02.1998 - 07.2000
- Working in the operating room, passing the instruments to the surgeon
- Setting up and breaking down the room
- Assisting the surgeon whenever needed
- Counting the instruments before, during, and after the procedure
- Counting all sponges and needles before, during, and after the procedure
- Containing a sterile field at all times
- Cleaning and sterilizing the instruments
- Help position the patient for the procedure.
Education
Associate of Applied Science - Funeral Directing And Embalming
San Antonio Community College
San Antonio, TX05.2015
Surgical Technician -
USAF
07.2000
General Studies -
Francis Howell North High School
St. Charles, MO05.1996
Skills
- Compassionate communication
- Regulatory Compliance
- Pricing Structures
- OSHA Regulations
- Customer Response
- Mortuary operations
- Sales and Marketing
- Licensed Embalmer in Texas
- Budgeting and finance
- Cremation services
- Notary Public
- Staff Scheduling
Affiliations
Member of the National Funeral Directors Association
Timeline
Funeral Director and Embalmer
Kerrville Funeral Home
03.2023 - Current
Funeral Director and Embalmer
Porter Loring Mortuary
06.2015 - 03.2023
Provisional Funeral Director and Embalmer
Kerrville Funeral Home
10.2013 - 06.2015
Correctional Officer
Kerr County Sheriff Department
09.2006 - 08.2013
Banquet Supervisor
Inn Of The Hills
10.2005 - 09.2006
Dental Assistant
Scott Sachs Oral and Maxillofacial
08.2005 - 10.2005
Surgical Technician
Hill Country Memorial Hospital
10.2004 - 08.2005
Surgical Technician
Tucson Medical Center
09.2000 - 08.2004
Surgical Technician
United States Air Force
02.1998 - 07.2000
Associate of Applied Science - Funeral Directing And Embalming
San Antonio Community College
Surgical Technician -
USAF
General Studies -
Francis Howell North High School