Jeanette Rodriguez
Chicago,USA
Summary
Dynamic healthcare professional with extensive experience, excelling in patient advocacy and medication management. Proven ability to enhance patient access to care through effective communication and problem-solving. Skilled in HIPAA compliance and cross-functional collaboration, ensuring optimal therapeutic outcomes and patient satisfaction. Committed to empowering patients in their healthcare journeys.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Prescription Assistance Program Counsler
Regalo Health
Phoenix, Arizona
06.2024 - Current
- Conducted patient interviews to assess financial situations and medical needs.
- Identified and assisted patients with applications for manufacturer PAPs and state programs.
- Verified eligibility for various programs by reviewing income and asset criteria.
- Maintained accurate, confidential patient records in compliance with HIPAA regulations.
- Educated patients on insurance benefits, billing, and payment options available.
- Served as liaison among patients, medical staff, and billing departments to resolve issues.
- Advocated for patients to ensure access to necessary care and medications.
- Tracked client progress and referrals to guarantee ongoing access to assistance.
Certified Pharmacy Technician
Right Way
Manhattan, New York
10.2023 - 06.2024
- Administered benefit designs, processed member copays, and reimbursed pharmacies efficiently.
- Secured rebates and discounts from drug manufacturers through strategic negotiations.
- Implemented prior authorizations, step therapy, and medication therapy management programs.
- Promoted generics and lower-cost alternatives to drive cost control initiatives.
- Advised members on in-network retail and specialty pharmacy options.
- Managed formularies to ensure optimal medication access for members.
- Conducted analysis of drug utilization to identify spending reduction opportunities.
Medication Therapy Management
Adhere Health
04.2023 - 10.2023
- Utilized comprehensive medication management plans for patients, optimizing therapeutic outcomes and reducing potential drug interactions.
- Conducted thorough medication reviews, identifying and resolving medication-related problems to guarantee safe and effective drug therapy.
- Collaborated with healthcare professionals, including physicians and pharmacists, to prepare and apply personalized medication regimens based on patient's medical conditions and treatment goals.
- Educated patients on proper medication use, potential side effects, and adherence strategies, empowering them to actively participate in their healthcare journey.
- 6-month contract position
Assistant Front Office Manager
Jencare
Chicago, United States
02.2016 - 02.2022
- Assisted in supervising daily front office operations, including check-in/checkout procedures, and staff scheduling, resulting in improved efficiency and patient satisfaction.
- Carried out and maintained effective communication systems, guaranteeing seamless coordination between front desk staff, referral, and clinic departments.
- Played a key role in training and mentoring new employees, ensuring consistent adherence to company policies and procedures, and nurturing a positive work environment.
- Collaborated with sales and marketing teams to develop and implement promotional strategies, resulting in increased occupancy rates and revenue growth.
- Effectively received referral authorizations, streamlining patient access to necessary specialized care.
Certified Pharmacy Technician
University of Chicago Hospital
Chicago, United States
04.2019 - 04.2020
- Received written prescriptions and processed telephoned refill requests promptly and accurately
- Expertly compounded and repackaged various medications, such as unit-doses, topical medications, and sterile products
- Entered precise data into the electronic database to ensure efficient record-keeping
- Skillfully organized insurance claims and diligently verified payments for optimal accuracy
- Obtained necessary approvals for prior authorizations in a timely manner
Certified Pharmacy Technician
Costco
Merrillville, United States
08.2015 - 02.2016
- Assisted pharmacists in accurately dispensing medications by efficiently managing inventory, conducting medication counts, and labeling medications for proper administration.
- Collaborated with healthcare professionals to ensure patient safety and satisfaction by verifying prescriptions, clarifying medication orders, and providing medication counseling.
- Utilized advanced computer systems to accurately process and maintain patient profiles, prescription records, and insurance information, ensuring compliance with legal and regulatory requirements.
- Trained and supervised new pharmacy technicians, providing guidance on medication handling, customer service, and adherence to protocols, resulting in improved team efficiency and customer satisfaction.
Education
Pharmacy Technician -
Ivy Tech
FORT WAYNE, UNITED STATES08.2008
Skills
- Organized
- Multitasker
- Leadership
- Communication
- Problem solver
- Customer service
- Patient advocacy
- Medication management
- HIPAA compliance
- Benefit counseling
- Healthcare communication
- Insurance navigation
- Cross-functional collaboration
- Attention to detail
- Time management
- Training and mentoring
- Conflict resolution
Certification
- Public Notary, State Of Indiana, 08/01/22
- Certified Pharmacy Technician, Pharmacy Technician Certification Board, 03/01/15
- Indiana Pharmacy Technician, Indiana Professional Licensing Agency, 06/01/11
- Illinois Pharmacy Technician, Illinois Department of Financial and Professional Regulation, 08/01/08
Languages
- Spanish, Native
- English, Native
- American Sign Language, Native
Timeline
Prescription Assistance Program Counsler
Regalo Health
06.2024 - Current
Certified Pharmacy Technician
Right Way
10.2023 - 06.2024
Medication Therapy Management
Adhere Health
04.2023 - 10.2023
Certified Pharmacy Technician
University of Chicago Hospital
04.2019 - 04.2020
Assistant Front Office Manager
Jencare
02.2016 - 02.2022
Certified Pharmacy Technician
Costco
08.2015 - 02.2016
Pharmacy Technician -
Ivy Tech