Jeanette Flores Rosales
Los Angeles,CA
Summary
Compassionate ICU Nurse with one year of experience providing high-quality care for critically ill patients in fast-paced environments. Skilled in patient assessment, hemodynamic monitoring, and ventilator management. Strong critical thinking and decision-making abilities enhance collaboration with interdisciplinary teams to improve patient outcomes.
Overview
6
6
years of professional experience
Work History
Registered Nurse ICU
St. Francis Medical Center
Lynwood, CA
04.2025 - Current
- Delivered direct patient care to critically ill and unstable patients, ensuring timely interventions.
- Monitored, assessed, and documented vital signs and clinical status to inform treatment decisions.
- Administer medications, fluids, and treatments according to physician orders and hospital protocols.
- Assisted with advanced procedures, including intubation and central line insertion, to support patient care.
Patient Admitting Representative
Providence Little Company of Mary
Torrance, CA
04.2021 - 08.2023
- Obtained and verified demographics for over 1,000 patients, authenticated insurance coverages, and collected co-payments to facilitate efficient patient processing.
- Delivered exceptional service to over 1,000 patients annually, using strong communication skills to liaise effectively between patients, families, and healthcare providers.
- Coordinated multiple tasks under pressure to ensure seamless operations in fast-paced, team-oriented environment.
Airport Guide
Los Angeles World Airports (LAWA)
Los Angeles, CA
02.2020 - 04.2023
- Assisted over 1,000 thousand guests weekly, offering clear empathetic guidance and resolved inquiries efficiently, even during peak travel hours.
- Addressed diverse customer concerns, contributing to a 90% satisfaction rate through effective problem-solving.
- Collaborated with colleagues and supervisors to maintain smooth operations in customs immigrations at LAX.
- Provided certified Spanish interpretation services.
Patient Admitting Representative
Olympia Medical Center
Los Angeles, CA
12.2019 - 03.2021
- Delivered compassionate customer service in high-stress situations, guiding patients and families through admitting process with empathy and professionalism.
- Processed 1,500+ patient admissions annually, facilitating accurate billing and insurance verification.
- Conducted thorough quality assurance checks on documentation, achieving a 98% accuracy rate and reducing billing discrepancies.
Education
Bachelor of Science - Nursing
West Coast University
Anaheim, CA01-2025
Bachelor’s - Healthcare Administration
California State Dominguez Hills
Carson, CA05-2021
Skills
- Advanced Cardiovascular Life Support (ACLS)
- Pediatric Advanced Life Support (PALS)
- Basic Life Support (BLS)
- Patient assessment and critical care monitoring
- Critical care documentation
- Rapid Response and Code blue support
- Electronic Medical Record Knowledge: EPIC
- ECG & Pharmacology Certification
- Time management and prioritization
- Attention to detail
- Effective communication with patients, families, and care teams
- Strong team player
Languages
Spanish
Professional
Timeline
Registered Nurse ICU
St. Francis Medical Center
04.2025 - Current
Patient Admitting Representative
Providence Little Company of Mary
04.2021 - 08.2023
Airport Guide
Los Angeles World Airports (LAWA)
02.2020 - 04.2023
Patient Admitting Representative
Olympia Medical Center
12.2019 - 03.2021
Bachelor of Science - Nursing
West Coast University
Bachelor’s - Healthcare Administration
California State Dominguez Hills