Summary
Overview
Work History
Skills
Timeline
Generic

Jeanette Howard

College Park,GA

Summary

Dynamic supervisor with a proven track record at AnswerNet, excelling in project management and customer service. Expert in data analysis and performance monitoring, I foster team collaboration and enhance operational efficiency. Recognized for resolving customer issues swiftly, I consistently drive satisfaction and loyalty through innovative solutions and effective communication.

Overview

30
30
years of professional experience

Work History

Supervisor

AnswerNet
Atlanta, GA
02.2021 - Current
  • Determined consumer needs to provide products and services appealing to larger market.
  • Complied with company policies, objectives and communication goals.
  • Identified needs of customers promptly and efficiently.
  • Monitored operations and reviewed records and metrics to understand company performance.
  • Tracked progress on projects and provided timely feedback to staff members.
  • Assessed company operations for compliance with safety standards.
  • Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
  • Fostered a positive and motivating work environment, leading to an increase in team morale.
  • Maintained positive working relationship with fellow staff and management.
  • Resolved customer complaints and issues promptly, ensuring customer satisfaction and loyalty.
  • Resolved customer complaints in a timely manner while ensuring customer satisfaction.
  • Monitored employee productivity levels on a regular basis to identify areas of improvement.

Expeditor

Home Depot
Atlanta, GA
02.2006 - 09.2016
  • Verified purchase orders, invoices and packing slips for correctness.
  • Entered information into system to update status reports.
  • Managed stock transfers from one location to another as needed for production purposes.
  • Coordinated with warehouses to ensure that items are properly located in the correct areas prior to shipment.
  • Ensured timely delivery of goods to customers by coordinating with suppliers and carriers.
  • Analyzed customer requirements, identified potential problems and implemented solutions accordingly.
  • Monitored inventory levels for accuracy and restocked when necessary.
  • Worked with cross-functional teams to achieve goals.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Identified needs of customers promptly and efficiently.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.
  • Completed day-to-day duties accurately and efficiently.
  • Maintained updated knowledge through continuing education and advanced training.
  • Recognized by management for providing exceptional customer service.
  • Operated a variety of machinery and tools safely and efficiently.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Assisted with customer requests and answered questions to improve satisfaction.

Customer Care Representative

Delta
Atlanta, GA
02.1995 - 12.2005
  • Resolved customer complaints promptly and professionally.
  • Answered customer inquiries over the phone and via email.
  • Provided accurate, valid, and complete information to customers.
  • Adjusted bills and refunded money to resolve customers' service or billing complaints.
  • Delivered customer support to high call load each shift.
  • Promptly responded to customer inquiries and resolved complaints to promote loyalty.
  • Escalated unresolved issues requiring further investigation or specialized expertise.
  • Provided feedback on customer service efficiency to deliver better support options.
  • Interacted with customers to provide and process information in response to inquiries, concerns and requests about services and products.
  • Ensured compliance with company policies regarding privacy laws and data protection regulations.
  • Promoted product offerings to drive growth and exceed benchmarks.
  • Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
  • Researched resolutions, contacted necessary departments and responded to customer by phone, mail, or fax as follow-up.
  • Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
  • Identified opportunities to upsell additional services when appropriate.
  • Built sustainable relationships and trust with customer accounts through open and interactive communication.

Skills

  • Project management
  • Data analysis
  • Inventory management
  • Customer service
  • Regulatory compliance
  • Document management
  • Team building
  • Performance monitoring

Timeline

Supervisor

AnswerNet
02.2021 - Current

Expeditor

Home Depot
02.2006 - 09.2016

Customer Care Representative

Delta
02.1995 - 12.2005

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Jeanette Howard