Jeanettra Jones
4 Front Engineered Solutions
Allen,TX
15
years of professional experience
Customer-focused professional with 20 years in customer service, order management, and logistics. Expertise in managing high-volume interactions, processing orders, and resolving operational issues. Strong skills in troubleshooting, multi-line phone systems, and cross-functional communication.
Work History
Order Entry Specialist
2 Years 3 Months- Managed high-volume order entries, ensuring accuracy and timely fulfillment while coordinating with cross-functional teams to resolve discrepancies and improve customer satisfaction.
- Processed customer orders accurately in ERP systems, ensuring complete data entry and timely confirmation.
- Reviewed purchase details and pricing information to resolve discrepancies before order release.
- Coordinated with sales, shipping, and production teams to maintain smooth order flow.
Order Management Specialist
1 Year 3 Months- Processed customer orders, returns, invoices, and credits while maintaining accurate transaction records.
- Responded to customer inquiries via phone, email, and letter, delivering prompt and accurate service to enhance customer satisfaction.
- Supported the sales team throughout the sales cycle to meet customer needs and improve order accuracy.
- Coordinated shipments and expedited vendor orders to support on-time delivery.
- Investigated customer issues, identified solutions, and followed through to improve resolution time.
- Managed custom print and custom item requests, coordinating details and timelines to ensure correct completion.
- Provided weekly order-status updates to customers, fostering improved communication and transparency throughout the order process.
- Created purchase orders for outside vendors and item codes in the operating system to support procurement and inventory tracking.
- Reviewed customer-specified artwork and sent proofs to vendors, ensuring quality and compliance.
Security Operations Coordinator
1 Year 5 Months- Responded to alarm activations and monitored surveillance activities, enhancing security measures and deterring theft.
- Coordinated emergency responses, contacting law enforcement to ensure prompt action during critical incidents.
- Prepared detailed reports on loss prevention interventions and video surveillance findings, supporting organizational security strategies.
Intermodal Dispatcher
3 Years 10 Months- Dispatched 53-foot containers from railroads to customer warehouses, ensuring on-time delivery and customer satisfaction.
- Managed billing for storage, yard pulls, dry runs, and detention, streamlining processes to enhance cost recovery and minimize discrepancies.
- Maintained customer relationships through cold calls and regular communication, supporting load building, scheduling, and issue resolution.
- Maintained customer relationships through cold calls and consistent communication, facilitating load building, scheduling, and prompt issue resolution.
Customer Service Representative
1 Year 8 Months- Handled inbound customer interactions, including price quotes, order processing, and product troubleshooting, ensuring customer satisfaction.
- Processed returns and issued credits for defective products while recording customer product information for equipment registration, improving customer experience.
- Documented interactions and resolutions in Oracle Service Cloud and responded to customer emails.
Customer Accounts Coordinator
3 Years- Managed order processing and documentation for national accounts, ensuring accurate order status, shipping schedules, and material requirements.
- Assisted with EDI implementations and resolved order discrepancies to ensure accurate account processing.
- Collaborated with warehouse and sales teams on return requests and inside-sales support, streamlining order management and enhancing problem resolution.
Customer Service Representative
2 Years 1 Month- Managed 90 customer inquiries daily by phone and email, ensuring timely resolution of questions related to product availability, delivery dates, and pricing.
- Delivered technical support, assisting customers in identifying service parts and effectively navigating company websites for order tracking.
- Processed and edited orders while maintaining accurate customer information and coordinating with sales representatives on order changes.
Education
High School Diploma
Skills
Order processing
Order Management
Logistics
3PL
Call Center Management
Data entry skills
Dispatching
Record maintenance
Pivot Tables
Typing speed
Task prioritization
Typing accuracy
Recordkeeping
Customer Service
Timeline
Order Entry Specialist
4 Front Engineered Solutions
07.2024 - CurrentRead More
Order Management Specialist
Goliath / Pressman Toys
06.2023 - 09.2024Read More
Security Operations Coordinator
Interface Systems
04.2023 - 09.2024Read More
Intermodal Dispatcher
Coyote Logistics
04.2019 - 02.2023Read More
Customer Service Representative
Brother International Corporation
08.2017 - 04.2019Read More
Customer Accounts Coordinator
MCR Safety
08.2014 - 08.2017Read More
Customer Service Representative
Milwaukee Electric Tool
02.2012 - 03.2014Read More
Hopeworks
High School Diploma
Read More