Jeaney Sorensen
Stillwater,MN
Summary
Experienced Business Office Manager bringing several years' experience overseeing all facets of accounts payable functions. Expert in overseeing daily operations, including invoice processing, vendor relationships, expense reporting and team leadership. Successful in improving workflow and efficiency by reallocating functions based on staff strengths.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Business Office Manager
Woodbury Surgery Center
Woodbury, MN
07.2022 - Current
- Managed office budget and ensured accurate financial records were kept.
- Developed and implemented procedures to ensure efficient workflow in the office.
- Trained, supervised and evaluated staff performance.
- Maintained employee records, including payroll, vacation time and benefits information.
- Processed invoices, purchase orders and other related paperwork required for business operations.
- Implemented policies and procedures to ensure compliance with local regulations.
- Assisted with HR activities such as recruitment, interviewing candidates and onboarding new hires.
Medical Billing Specialist
Midwest Spine & Brain Institute
Stillwater, MN
01.2021 - 07.2022
- Initiated collection efforts on unpaid accounts by contacting insurance companies or patients directly via phone or mail.
- Provided customer service support to patients who had questions about their bills or payments due.
- Assisted with the reconciliation of accounts receivable ledgers at month-end close process.
- Submitted appeals for denied claims when appropriate according to the insurance company's criteria.
- Monitored aging accounts receivable balances ensuring timely resolution of outstanding balances.
- Reviewed and processed credentialing applications to ensure accuracy, completeness, and compliance with all accreditation standards.
- Validated primary source documents such as licenses, diplomas, certifications and other related credentials.
- Performed initial review for new providers to determine eligibility for enrollment into the network.
Billing Supervisor
Nexus Facts
Mendota Heights, MN
04.2020 - 01.2021
- Developed and implemented billing procedures to ensure accurate invoicing and payment collection.
- Monitored accounts receivable aging reports to identify overdue payments, researched discrepancies, and took corrective action.
- Assisted in the preparation of annual budgeting process for billing department operations.
- Conducted weekly meetings with staff to discuss performance metrics, goals, objectives, and other issues related to billing processes.
- Provided training sessions on new software programs used for generating bills, tracking payments, and reconciling accounts receivables.
- Completed monthly service invoices for three counties.
Administrative Manager
FamilyMeans
Stillwater, MN
12.2017 - 04.2020
- Developed and implemented administrative procedures to maximize efficiency.
- Prepared regular progress reports to track budget expenditures, workflow, and performance metrics.
- Provided support to departmental managers in the development of project plans and initiatives.
- Assisted in the recruitment process by reviewing resumes and conducting interviews. Completed background checks.
- Managed payroll processing activities including timekeeping data entry, benefits administration, garnishments, tax withholdings.
- Supervised a team of front desk staff, intake coordinators, and billing specialists.
- Implemented new payment software to increase payment collection.
Donor Service Coordinator
Lifesource Water
Minneapolis, MN
03.2012 - 12.2017
- Answered over 7,500 hospital referral calls in Minnesota, North Dakota, South Dakota, and Wisconsin.
- Created monthly reports for executive staff on donor trends and giving patterns.
- Conducted research on potential donors to identify new sources of funding.
- Coordinated transportation logistics for the organ team in three states.
- Assisted with recruiting, interviewing, and hiring of new employees.
- Developed onboarding materials and presented orientation sessions for new hires.
Patient Coordinator
Minnesota Gastroenterology
Maplewood, MN
03.2008 - 03.2012
- Administered patient intake forms and collected medical histories.
- Answered telephones and responded to patient inquiries regarding their health concerns.
- Recorded patient information accurately into electronic medical records system.
- Coordinated referrals between primary care providers, specialists and other healthcare professionals.
- Conducted follow-up calls with patients regarding their health status or lab results.
- Reviewed test results with physicians or other healthcare staff members.
- Developed and implemented comprehensive training programs for new employees.
- Maintained detailed records of employee attendance at all trainings.
Education
Bachelor of Science - Psychology With A Minor in Sociology
University of Wisconsin River Falls
River Falls05-2023
Skills
- Records Management
- Accounts payable and receivable
- Financial Administration
- Payroll Management
- Business operations management
- Human Resources Management
Languages
English
Professional
Korean
Native/ Bilingual
Certification
- HST Case Coordination Specialist Workshop Certification, 2024
- Mental Health First Aid USA, 2020
- Practical Leadership 1.0 Minnesota Council of Non-Profits.
Timeline
Business Office Manager
Woodbury Surgery Center
07.2022 - Current
Medical Billing Specialist
Midwest Spine & Brain Institute
01.2021 - 07.2022
Billing Supervisor
Nexus Facts
04.2020 - 01.2021
Administrative Manager
FamilyMeans
12.2017 - 04.2020
Donor Service Coordinator
Lifesource Water
03.2012 - 12.2017
Patient Coordinator
Minnesota Gastroenterology
03.2008 - 03.2012
Bachelor of Science - Psychology With A Minor in Sociology
University of Wisconsin River Falls