JEAN FABRICE TANOH
Manassas Park,VA
Summary
Dynamic Data Center Technical Specialist and Field Engineer with over 15 years of experience supporting mission-critical data center infrastructure, industrial control systems, telecommunications networks, and customer-facing technical operations. Expertise in SCADA, EPMS, Modbus communications, network troubleshooting, system testing, and team leadership has resulted in a proven track record of resolving complex technical challenges while enhancing operational reliability and delivering exceptional customer service. Strong analytical and problem-solving skills facilitate the deployment and maintenance of intricate systems, promoting collaboration among cross-functional teams to foster a culture of trust and adaptability. Committed to achieving consistent results through effective troubleshooting, system optimization, and proactive technical support practices.
Overview
1
1
Certification
24
24
years of professional experience
Work History
Technical Specialist III
MCDean, Inc.
Tysons Corner, VA
11.2023 - Current
- Support commissioning, deployment, monitoring, and troubleshooting of EPMS and SCADA systems in Microsoft data centers.
- Participate in daily meeting with all General contractors to provide project updates.
- Configure and troubleshoot Modbus communication networks, gateways, SEL devices, switches, routers, and monitoring applications.
- Perform testing, validation, and commissioning of power meters, UPS systems, generators, ATS, STS, PDUs, and battery systems.
- Analyze system performance data, trends, and alarms to identify and resolve operational issues.
- Mentor and train technicians while coordinating with customers, contractors, and project stakeholders.
- Deploy and maintain monitoring applications on servers and testing platforms.
- Collaborated with cross-functional teams to enhance system performance and reliability.
- Developed technical solutions for complex systems integration projects.
- Conducted troubleshooting and diagnostics on advanced electronic systems.
- Developed and implemented technical solutions for complex system issues.
- Collaborated with cross-functional teams to enhance project efficiency and communication.
Support / Field Engineer III
Rohde & Schwarz USA
Columbia, MD
11.2022 - 11.2024
- Delivered advanced technical support for enterprise hardware and software environments.
- Diagnosed and resolved complex performance and system issues across multiple customer sites.
- Escalated critical incidents to engineering teams and contributed to root-cause investigations.
- Conducted customer training and provided technical guidance on system operation and maintenance.
- Maintained detailed documentation, troubleshooting records, and project status reporting.
- Designed and executed field tests on communication systems to ensure optimal performance.
- Collaborated with cross-functional teams to troubleshoot and resolve technical issues in real-time.
Data Collection Supervisor
Global Wireless Solutions
Dulles, VA
01.2009 - 08.2018
- Supervised field engineering teams and ensured compliance with operational procedures and quality standards.
- Managed daily network data collection activities and coordinated with operations leadership.
- Monitored employee performance, tracked project progress, and led team meetings.
- Improved data quality and operational efficiency through proactive issue tracking and resolution.
- Supervised collections team to ensure timely follow-up on outstanding accounts.
- Developed and implemented process improvements to enhance collections efficiency.
- Analyzed collection trends to identify areas for operational improvement.
Mobile Test Technician
Nielsen Mobile, Inc.
Lynchburg, VA
02.2006 - 12.2008
- Performed mobile network testing across GSM, UMTS, CDMA, EDGE, and HSPA technologies.
- Supported RF optimization initiatives by identifying dropped calls, interference, and handover failures.
- Utilized TEMS tools and spectrum analyzers to troubleshoot network and device-level issues.
- Conducted comprehensive testing of mobile applications to ensure functionality and performance standards.
- Collaborated with engineering teams to troubleshoot and resolve technical issues in software products.
Data Collection Engineer
Global Wireless Solutions
Dulles, VA
07.2002 - 02.2006
- Conducted large-scale wireless network testing and performance benchmarking for major carriers.
- Configured, maintained, and troubleshot Comarco Symphony test platforms.
- Analyzed RF performance metrics including RSSI and CINR to identify network issues and support optimization efforts.
- Led cross-functional teams to execute strategic initiatives for network optimization.
- Designed and implemented wireless network solutions to enhance connectivity and performance.
Education
Associate of Science - Information Technology
Northern Virginia Community College
Manassas, VA01-2014
Skills
- SCADA and PLC systems expertise
- Power Meter (5000, 8000 and 9000) series programming with ION
- Programming Schneider ASCO Switch and Gateway
- Hardware and Network configuration and troubleshooting
- Technical support
- Strong work ethic
- Exceptional customer service
- IP/TCP addressing
- Remote desktop support
- Router configuration
- Training and mentoring
- Power and hand tool usage
- Safety awareness
Certification
- CompTIA Security+
- OSHA10
- CPR
Languages
English
Full Professional
French
Native or Bilingual
Spanish
Elementary
CORE COMPETENCIES
- Data Center Operations
- SCADA & EPMS
- Modbus Communications
- PLC Systems
- Network Troubleshooting
- Technical Support
- Root Cause Analysis
- Electrical Power Monitoring Systems (EPMS)
- Customer Training
- Project Coordination
- System Testing & Validation
- Team Leadership
- Mobile Network Testing
- Documentation & Reporting
- TCP/IP Networking
- Microsoft Office Suite
Timeline
Technical Specialist III
MCDean, Inc.
11.2023 - Current
Support / Field Engineer III
Rohde & Schwarz USA
11.2022 - 11.2024
Data Collection Supervisor
Global Wireless Solutions
01.2009 - 08.2018
Mobile Test Technician
Nielsen Mobile, Inc.
02.2006 - 12.2008
Data Collection Engineer
Global Wireless Solutions
07.2002 - 02.2006
Associate of Science - Information Technology
Northern Virginia Community College