Jean Franco López G.
Orlando
Summary
Dynamic and results-driven communicator with extensive experience in public relations, commercial management, and customer relations. Proven track record of enhancing customer satisfaction and driving business growth. Certified in English by Cambridge University.
Overview
18
18
years of professional experience
1
1
Certification
Work History
English Teacher and Coordinator
ACLI Technical English Corporation S.A
01.2017 - 01.2022
- Developed and implemented comprehensive teaching and evaluation programs, increasing student engagement by 30%
- Monitored academic improvements, resulting in a 20% increase in student performance
- Engaged students with innovative classroom activities, leading to a 25% improvement in student retention rates.
Distributor Support Coordinator
Nu Skin Enterprises S.A
01.2008 - 01.2017
- Provided strategic business plan advice to national distributors, increasing distributor engagement by 25%
- Advised on company policies for international product distribution, expanding market reach by 15%
- Validated claims and managed merchandise returns (RMA), improving process efficiency by 20%
- Promoted and facilitated national product demonstration sales events, boosting sales by 18%
- Reported weekly and monthly data on events, enhancing decision-making processes
- Coordinated and supervised two customer service analysts, optimizing processes and policies, resulting in a 30% increase in departmental efficiency.
Commercial and Marketing Coordinator
HunterDouglas S.A
01.2012 - 01.2016
- Spearheaded the planning and execution of product demonstration and launch events, contributing to a 15% increase in market penetration
- Supervised customer service quality, achieving a 95% customer satisfaction rate
- Evaluated commercial performance by distributor, leading to a 10% increase in sales efficiency
- Planned and executed advertising campaigns with various media, resulting in a 20% increase in brand visibility
- Managed claims, warranties, and post-sale cases, reducing resolution time by 30%.
Sales and Post-Sales Advisor
Micro Import C.A
01.2004 - 01.2007
- Managed a portfolio of clients for wholesale and retail computer consumables, achieving a 20% increase in client retention
- Provided post-sale and warranty advice, improving customer satisfaction by 15%
- Assisted with inventory management, resulting in a 10% reduction in stock shortages
- Handled warranty reception and problem resolution with manufacturers, reducing resolution time by 25%.
Education
Master's in Commercial Management and Customer Relations -
Universidad Espíritu Santo (UESS)
Guayaquil, Ecuador01.2024
Bachelor's in Communication, Specialization in Advertising and Public Relations -
Universitidad Dr. Rafael Belloso Chacin ( URBE)
Maracaibo, Venezuela01.2015
Skills
- Time Management
- Effective leader
- Efficient multi-tasker
- Customer Relations
Certification
Cambridge English Assessment, FCE, B2, Cambridge University
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
English Teacher and Coordinator
ACLI Technical English Corporation S.A
01.2017 - 01.2022
Commercial and Marketing Coordinator
HunterDouglas S.A
01.2012 - 01.2016
Distributor Support Coordinator
Nu Skin Enterprises S.A
01.2008 - 01.2017
Sales and Post-Sales Advisor
Micro Import C.A
01.2004 - 01.2007
Master's in Commercial Management and Customer Relations -
Universidad Espíritu Santo (UESS)
Bachelor's in Communication, Specialization in Advertising and Public Relations -
Universitidad Dr. Rafael Belloso Chacin ( URBE)
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