Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Jean Handel Esperance

Lauderhill,FL

Summary

I have been working in the hospitality industry for over 4 years now, and I can say I love every second of it. I love making the guest feels welcome and assist them before they even ask for help. I am a hard worker, a team leader and I work perfectly fine under pressure. I love working with people who wants to work and get the job done. Most people said I'm a perfectionist because I like to make everything perfect and organize, I dislike unorganized places.

Overview

3
3
years of professional experience

Work History

Food Runner

Hilton
08.2023 - Current
  • Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
  • Managed multiple tasks simultaneously, prioritizing duties effectively for maximum productivity.
  • Greeted customers and provided outstanding customer service.
  • Collaborated with the kitchen staff to ensure accuracy of orders, minimizing order errors and complaints.
  • Improved customer satisfaction by promptly delivering food orders to tables and maintaining communication with kitchen staff.
  • Reduced wait times by efficiently transporting completed orders from the kitchen to the appropriate tables.
  • Maintained cleanliness and organization in dining area, contributing to inviting environment.

Houseperson, Pool Attendant

Doubletree By Hilton Hotel
04.2023 - 08.2023
  • Contributed to efficient event set-up and tear-down processes, optimizing turnaround times between functions.
  • Boosted efficiency within the housekeeping department through cross-training in various roles as necessary.
  • Collaborated with team members to maintain inventory of supplies and linens for streamlined operations.
  • Ensured consistent quality of service by adhering to established housekeeping procedures and checklists.
  • assist guests with pool towels and umbrellas

Houseperson

B Ocean Fort Lauderdale
03.2022 - 11.2022
  • Supported laundry team with timely washing, folding, and stocking of clean linens for guest use.
  • Performed minor maintenance tasks, contributing to the upkeep of the facilities.
  • Assisted housekeeping staff in completing tasks efficiently for improved overall cleanliness.
  • Helped improve response times by reporting urgent maintenance issues to appropriate departments swiftly.
  • Enhanced guest satisfaction by maintaining a clean and orderly hotel environment.
  • Managed trash removal and recycling efforts to maintain a sanitary property and reduce environmental impact.
  • Handled requests for extra linens, toiletries and other supplies.
  • assist guests with room and bathroom supplies or anything else they need.

Education

Associate of Science - Dental Hygiene

Broward College
Fort Lauderdale, FL

Skills

  • Quick learner
  • Teamwork and collaboration
  • Strong work ethic
  • Time management
  • Strong teamwork
  • Safe food handling
  • Hospitality service expertise

Languages

Creole
Native or Bilingual
French
Full Professional
English
Native or Bilingual

Timeline

Food Runner

Hilton
08.2023 - Current

Houseperson, Pool Attendant

Doubletree By Hilton Hotel
04.2023 - 08.2023

Houseperson

B Ocean Fort Lauderdale
03.2022 - 11.2022

Associate of Science - Dental Hygiene

Broward College

Similar Profiles

CREATE PROFILE