Summary
Overview
Work History
Education
Skills
Timeline
AccountManager

Jeanica Rief

Tucson,AZ

Summary

  • Knowledgeable about planning, implementing and documenting repairs to propulsion equipment. Reads and understands technical diagrams, schematics and manuals.
  • Motivated repair/maintenance successful at overseeing daily operation of nuclear propulsion plants. Proficient in controlling, operating and maintaining propulsion machinery. Talented problem-solver with first-rate multitasking, time management and communication skills. Deep knowledge of relevant health and safety requirements.
  • Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
  • Results-oriented Sales Floor Associate with deep understanding of sales principles and customer service practices. Self-motivated individual with strong desire to succeed and meet goals. Outgoing and friendly, quickly establishing rapport with customers that encourages repeat business.

Overview

8
8
years of professional experience

Work History

Nuclear Machinist Mate

US Navy
04.2015 - 08.2021
  • Determined strategies for controlling radiation exposure and limiting overall risks.
  • Followed nuclear equipment operational policies and procedures to drive environmental safety.
  • Inspected, repaired and replaced system components.
  • Monitored personnel activities, stay times and specific tasks to calculate and document overall radiation exposure.
  • Monitored nuclear reactor equipment performance to identify operational inefficiencies, hazards or repair needs.
  • Noted malfunctions of equipment, instruments and controls and reported conditions to supervisors to promote immediate resolutions.
  • Maintained open and effective communication systems by dispatching orders and instructions to personnel through radiotelephone and intercommunication systems.
  • Took measurements and recorded numbers from different plant gauges.
  • Monitored nuclear reactor equipment performance to identify operational inefficiencies, hazards or needs for maintenance or repair.
  • Started, stopped, adjusted, tested and operated pumps, valves, switchgears and system controls to keep operations within tight tolerances.
  • Followed nuclear equipment operational policies and procedures to promote environmental safety.

Sales Cox Chat

Afni
09.2014 - 03.2015
  • Met existing customers to review current services and expand sales opportunities.
  • Maintained current knowledge of evolving changes in marketplace.
  • Attended monthly sales meetings and quarterly sales trainings.
  • Developed exemplary writing skills through continued correspondence with upwards of 30 customers per day.
  • Built diverse and consistent sales portfolio.
  • Selected correct products based on customer needs, product specifications and applicable regulations.
  • Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
  • Documented all customer information accurately in computer system, providing dated notes for future reference.
  • Informed customers of promotions to increase sales productivity and volume.
  • Asked open-ended questions to determine which products or services would be best fit for customer's needs.
  • Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
  • Cultivated relationships with new customers and maintained good partnerships with existing clients.
  • Responded to customer inquiries and provided accurate information about products and services via live chat.
  • Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
  • Stayed current on company offerings and industry trends.
  • Assisted customers with order placement, product returns and order tracking.
  • Achieved or exceeded company-defined sales quotas.

Cashier

Walmart
02.2013 - 11.2013
  • Checked personal identifications during alcohol and tobacco sales.
  • Answered questions about store policies and addressed customer concerns.
  • Set up new sales displays each week with fresh merchandise.
  • Learned duties for various positions and provided backup at key times.
  • Used POS system to enter orders, process payments and issue receipts.
  • Stocked, tagged and displayed merchandise as required.
  • Performed cash, card and check transactions to complete customer purchases.
  • Greeted customers entering store and responded promptly to customer needs.
  • Monitored self-checkout systems and provided help in resolving complex problems.

Education

Bachelor of Arts - Information Science And ESociety

University of Arizona
Tucson, AZ
12.2022

Skills

  • Strategy Management
  • Production Processes
  • Repair Procedures
  • Standard Operating Procedures Understanding
  • Computer Tracking
  • Corrective Actions
  • Clerical Support
  • Customer Satisfaction

Timeline

Nuclear Machinist Mate

US Navy
04.2015 - 08.2021

Sales Cox Chat

Afni
09.2014 - 03.2015

Cashier

Walmart
02.2013 - 11.2013

Bachelor of Arts - Information Science And ESociety

University of Arizona

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Jeanica Rief