Jeanie Arellano
Summary
Experienced Practice Manager successful at handling payroll administration and patient relations for three-physician practices. Promotes business development and community profile by developing positive rapport with patients and handling marketing activities. Successful forging partnerships with hospitals and specialty practices to extend patient care reach.
Overview
9
9
years of professional experience
1
1
Certification
Work History
National Certified Medical Assistant- PRN
Premier Health Consultants LLC
12.2023 - 02.2024
- Prepared lab specimens for diagnostic evaluation.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
- Reduced errors in medication administration by diligently verifying prescriptions and dosage instructions before administering medications.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Measured patient pulse oximetry.
- Supported clinical quality improvement efforts through diligent monitoring of vital signs during patient visits.
- Completed clinical procedures and gathered patient data for interpretation by physician.
- Helped improve patient outcomes by educating and advising on relevant treatments and care.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
Regional Clinical Operations Manager for Iowa/ Tennessee
Care More Clinic's- Des Moines/ Tennessee
01.2022 - 10.2023
- Implements and monitors operational/office policy and procedures
- Ensures office processes are efficient, supports the care center, and enhances patient satisfaction and retention
- Analyzes daily office operations and utilization of resources
- Maintains appropriate staffing levels and morale
- Interacts with General Manager to facilitate office operations to meet company objectives
- Conducts monthly staff meetings
- Chart Audits
- Payroll-people soft, Work Day
- Productivity, Efficiency, Quality reports- weekly, monthly, annually
- Productivity Metrics
- Coding & RAF
- ADK/ BDK Management
- MBR Meetings
- EMR Encounter Validation
- HEDIS/ STARS
- NPS Trends
- Responsible for coaching and mentoring the office Manager to hire, train, develop and maintain a high-caliber and high-functioning team across all Care Centers
- Strategic Initiatives Implementation
- Create/ build clinician schedules
- Medical Records - obtain approval from compliance.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Analyzed data trends to identify potential bottlenecks in operations workflow, implementing strategies to mitigate risks accordingly.
- Trained and guided team members to maintain high productivity and performance metrics.
- Reduced operational risks while organizing data to forecast performance trends.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Spearheaded process improvements, resulting in increased productivity and reduced operational costs.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Implemented new inventory management system to optimize stock levels and reduce waste.
- Analyzed and reported on key performance metrics to senior management.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Developed and maintained relationships with external vendors and suppliers.
- Championed safety protocols to maintain a secure working environment, reducing workplace accidents significantly.
- Facilitated smooth collaboration between departments through clear communication channels.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
- Assisted in recruiting, hiring and training of team members.
Clinical Operations Manager II Care Center
CareMore Clinic - Des Moines, IA
04.2018 - 12.2021
- Implements and monitors operational/office policy and procedures
- Ensures office processes are efficient, supports the care center, and enhances patient satisfaction and retention
- Analyzes daily office operations and utilization of resources
- Maintains appropriate staffing levels and morale
- Interacts with regional manager to facilitate office operations to meet company objectives
- Conducts monthly staff meetings
- Hires, trains, coaches, counsels, and evaluates performance of direct reports
- Chart Audits
- Payroll-people soft
- Productivity, Efficiency, Quality reports- weekly, monthly, annually.
Medical Assistant
CareMore Clinic - Des Moines, IA
11.2017 - 09.2018
- Front Office Responsibilities: Greet patients with a smile
- Check in and check out patients
- Check patient's insurance eligibility
- Verify and update patient demographics
- Daily scanning of patient paperwork
- Schedule appointments for patients
- Make no show and confirmation calls for patients
- Back Office Responsibilities: Patient chart prep for next day appointment
- Take patient vitals, check height, weight and document in HER (NextGen)
- Complete patient referrals and prior authorizations
- Prep patients for sterile procedures
- Draw blood and run in house labs (CMP, UA, CILA)
- Request and receive medical records for patients
- Process Release of Information's for patients.
PCT-CNA
University Obstetrics Gynecology, PLLC
11.2016 - 03.2017
- Check in and check out patients
- Check patients' insurance eligibility
- Verify and update patient demographics
- Schedule appointments for patients
- Pulled charts for following weeks' appointments
- Made reminder calls
- Filed patient charts
- Set-up exam rooms with proper equipment needed for exam
- Took patients' vital signs, weight, urine samples, pap smear specimens, performed 24-36 gestational week glucose checks, and Hgb.
Certified Nursing Assistant
PCT-CNA 5N Orthopedics - Mercy Medical Center
09.2015 - 11.2016
- Collected patients' vital signs pre-op/post-op and patient's vital signs, intake/out-take
- Gathered blood transfusion vitals and documented in patients' charts (Cerner)
- Tested glucose for diabetic patients
- Helped patients with physical therapy
- Assisted with ADL's (bathing, feeding, hygiene)
- Performed functions within the Certified Nursing Aide Scope of Practice under RN supervision
- Participated in providing quality care to the patients and their families.
Certified Nursing Assistant
University Park Rehabilitation and Nursing Home
12.2014 - 09.2015
- Passed out snacks and linen at beginning of shift
- Performed Activities of Daily Living (ADLs) (bathing, toileting, dressing, feeding)
- Charted ADL's in patient's charts
- Gave end of shift report to next shift.
Education
Bachelor of Science - Nursing
Grandview University
Des Moines, IA05.2025
Bachelor of Science in Health Care Administration in Health Care Administration -
Purdue Global University Online
04.2020
Medical Assistant Certificate -
Purdue Global University Online
04.2018
Certified Nursing Assistant Certificate in Nursing -
Des Moines Area College
03.2012
Skills
- Leadership
- Electronic Medical Record System (Cerner, NextGen)
- Human Resources
- Customer Service
- Phlebotomy
- Budgeting and Payroll
- Management Experience
- Compassionate caregiver
Certification
- National Certified Medical Assistant (NCMA), 1070791
- Certified Nursing Assistant (CNA), 220714
- BLS for Healthcare Providers, expires Nov. 25
- Licensed Sign language Interpreter
- Mandatory Adult Abuse Certificate, Expires Jan.2025
- Member of BBB - Iowa for Small Business
- Six Sigma: Green Belt, 10/2022
- Six Sigma: Black Belt, 12/2023
Timeline
National Certified Medical Assistant- PRN
Premier Health Consultants LLC
12.2023 - 02.2024
Regional Clinical Operations Manager for Iowa/ Tennessee
Care More Clinic's- Des Moines/ Tennessee
01.2022 - 10.2023
Clinical Operations Manager II Care Center
CareMore Clinic - Des Moines, IA
04.2018 - 12.2021
Medical Assistant
CareMore Clinic - Des Moines, IA
11.2017 - 09.2018
PCT-CNA
University Obstetrics Gynecology, PLLC
11.2016 - 03.2017
Certified Nursing Assistant
PCT-CNA 5N Orthopedics - Mercy Medical Center
09.2015 - 11.2016
Certified Nursing Assistant
University Park Rehabilitation and Nursing Home
12.2014 - 09.2015
Bachelor of Science - Nursing
Grandview University
Bachelor of Science in Health Care Administration in Health Care Administration -
Purdue Global University Online
Medical Assistant Certificate -
Purdue Global University Online
Certified Nursing Assistant Certificate in Nursing -
Des Moines Area College
- National Certified Medical Assistant (NCMA), 1070791
- Certified Nursing Assistant (CNA), 220714
- BLS for Healthcare Providers, expires Nov. 25
- Licensed Sign language Interpreter
- Mandatory Adult Abuse Certificate, Expires Jan.2025
- Member of BBB - Iowa for Small Business
- Six Sigma: Green Belt, 10/2022
- Six Sigma: Black Belt, 12/2023
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