Jeanie Bell
Newark,OH
Summary
Experienced Injury Claims Specialist successful at managing high caseloads in fast-paced environments. Organized, driven and adaptable with excellent planning and problem-solving abilities. Offering 9 years of experience and willingness to take on any challenge.
Overview
12
12
years of professional experience
Work History
Early Injury Claims Specialist
Root Insurance
02.2021 - Current
- Reviewed insurance and claims documents to verify required information and secure any missing data for settlements.
- Followed up with customers on unresolved issues.
- Maintained strong knowledge of basic medical terminology to better understand services and procedures.
- Determines the value of the claim by contacting the claimant, medical provider, and no fault carrier. Evaluates, negotiates, and moves bodily injury claims to closure
- Monitored compliance with regulations and industry best practices to promote fair and proper treatment for insured customers.
- Conducted risk evaluations on claims settlement proposals to encourage sound decision-making regarding settlement offers.
Paralegal Assistant
The Reed Noble Law Firm
10.2019 - 01.2021
- Prepared legal documents and demand packages for personal injury claims
- Assisted lawyers with materials preparation for internal and external training events.
- Researched, monitored and informed firm of legal and industry developments and trends and articulated effects on practice and clients.
- Conferred with clients and other involved parties to gather and track case information.
Claims Specialist
State Farm Insurance Inc
04.2012 - 09.2019
- Worked directly with defense counsel and providing needed information for prompt settlement s
- Initiate and complete claim settlement transactions fitting the express claim criteria
- Handled escalated calls with complex problems
- Experience in complex coverage investigations and settlements demonstrating expert knowledge
- Provide resolution to customer questions and educates them on the claim process
- Follow documented department claim procedures and requirements defined by claims good faith claim handling guidelines
Education
Bachelor of Science - Criminal Justice
Ohio University
Athens, OH04.2012
Skills
- Documentation Review
- Insurance Coverage Verification
- Claims Adjustment
- Settlement Determinations
- Coverage Assessments
- Accident Investigations
- Compliance Management
- Customer Service
- Teamwork and Collaboration
Accomplishments
- Currently a team lead and will act on my supervisors behalf in his absence
- Been a part of EIR training to new employees to the department
- Acted as a mentor to new employees
- Completed claim audits with in EIR
- Assisted claims trainers in obtaining information for new hires to the company and within the department
Timeline
Early Injury Claims Specialist
Root Insurance
02.2021 - Current
Paralegal Assistant
The Reed Noble Law Firm
10.2019 - 01.2021
Claims Specialist
State Farm Insurance Inc
04.2012 - 09.2019
Bachelor of Science - Criminal Justice
Ohio University
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