Jeanie Borrett
North Las Vegas,NV
Summary
Dedicated Front Desk Agent with a robust background in the hospitality industry, known for delivering exceptional guest experiences. Proven expertise in managing check-in and check-out processes, as well as effectively handling inquiries. Recognized for outstanding customer service and the ability to create welcoming atmospheres. Committed to leveraging strong communication skills to enhance guest satisfaction. Experienced in fast-paced environments, and adaptable to last-minute changes. Thrives under pressure, and consistently earns high marks for work quality and speed.
Overview
12
12
years of professional experience
Work History
Front Desk Agent
Caesars Palace Hotel And Casino
Las Vegas, NV
05.2013 - Current
- Resolved customer complaints promptly and courteously.
- Issued room keys and escort instructions to bellhops.
- Addressed customer needs in a timely manner.
- Recorded guest comments or complaints, escalating to management for immediate resolution.
- Assisted with check-in and check-out procedures for guests.
- Inputted guest information into computer system accurately and securely.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Assisted with customer requests and answered questions to improve satisfaction.
- Assisted guests at check-in, providing information on various services within hotel.
- Provided excellent customer service while upholding company policies.
- Verified customer credit to establish payment method for accommodations.
- Processed payments accurately and efficiently.
Rooms Controller
Westin Hotel
Las Vegas, NV
04.2023 - 09.2024
- Monitored front desk operations, including check-ins and check-outs and room assignments.
- Issued room keys and escort instructions to bellhops.
- Coordinated with other departments to ensure that guest requests are met promptly and efficiently.
- Advised housekeeping staff of rooms vacated and ready for cleaning.
- Consulted with housekeeping and reservation departments to provide status updates on guest rooms.
- Contacted housekeeping or maintenance staff to report room or building issues.
- Collaborated with other departments such as Housekeeping and Maintenance to coordinate room availability.
- Ensured proper maintenance of rooms inventory, including tracking of vacant and occupied rooms.
- Managed reservations through various computer systems such as Opera PMS and LMS.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Completed day-to-day duties accurately and efficiently.
Education
High School Diploma -
Waipahu High School
Waipahu, HI06-1997
Associate of Science - Nursing
College of Southern Nevada
Las Vegas, NVSkills
- Customer service
- Reservation management
- Payment processing
- Data entry
- Conflict resolution
- Front desk operations
- Inventory management
- Professionalism
- Time management
- Front desk trainer
References
References available upon request.
Timeline
Rooms Controller
Westin Hotel
04.2023 - 09.2024
Front Desk Agent
Caesars Palace Hotel And Casino
05.2013 - Current
High School Diploma -
Waipahu High School
Associate of Science - Nursing
College of Southern Nevada
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