Jeanie Brown
Bergen
Summary
Accomplished Administrative Assistant and Registered Dental Hygienist with an understanding of all aspects of dentistry. I am always willing to learn new techniques of dentistry and apply them. My emphasis is on making the dental experience smooth, professional and enjoyable for both staff and patients. I have made many friends from team members and patients alike.
Overview
31
31
years of professional experience
Work History
Administrative Assistant/Registered Dental Hygienist
Dr. Meg Wheeler
10.2015 - 03.2021
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Scheduling and confirming of appointments using Dentrix software and Weave internet telephone system.
- Completed outstanding aging insurance category and aging category.
- Familiar with all types of dental insurance
- Processed monthly statements, with phone calls to outstanding balances and managed collections
- Worked with Ortho insurance and am familiar with invisalign
- Filled in as a dental hygienist or dental assistant as needed for ill or vacationing staff.
Practice Manager/Registered Dental Hygienist
Dr. Judy Shea DDS
07.2010 - 10.2015
- Addressed patient concerns promptly and professionally, demonstrating empathy and excellent problem-solving skills.
- Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
- Ordered all office supplies and kept check on inventory levels.
- Facilitated communication between staff members, fostering a collaborative work environment that improved overall team performance.
- Performed payroll functions, using Paychex, such as maintaining timekeeping, vacation, personal and sick day hours, processing and submitting payroll
- Recorded all insurance payments including write-offs and copays.
- Responsible for accounts receivable
- Managed staff and their hours and change of scheduling if necessary
- OSHA consultant
- HIPAA officer
- Worked with Televox, patient appointment confirming system
- Used Eaglesoft software for the practice
- Completed monthly statements
- Completed aging categories of all types
- Treatment coordinator
- Directed and conducted recruitment, hiring, and training of personnel
- filled in as dental assistant or dental hygienist for ill or vacationing staff
Registered Dental Hygienist/Dental Assistant
Dr. Anil Sawhney
01.2006 - 01.2009
- Managed patient records with accuracy, maintaining confidentiality and compliance with HIPAA regulations.
- Delivered compassionate care and monitored patient comfort through communication, exceptional clinical skills, gentle approach, and positive rapport development.
- Performed dental radiographs for accurate diagnosis and planning of treatments.
- Captured patients' dental radiographs and provided to dentist for interpretation and diagnosis.
- Filled in as dental assistant for vacationing or ill staff
Registered Dental Hygienist/Dental Assistant
Dr. Russell Marchese DDS
01.1990 - 01.2005
- Managed patient records with accuracy, maintaining confidentiality and compliance with HIPAA regulations.
- Delivered compassionate care and monitored patient comfort through communication, exceptional clinical skills, gentle approach, and positive rapport development.
- Captured patients' dental radiographs and provided to dentist for interpretation and diagnosis.
Education
Associate of Science - Registered Dental Hygienist
Monroe Community College
Rochester, NYSkills
- Data entry
- Computer skills
- Office administration
- Customer and client relations
- Strong work ethic
- Excellent communication skills
- Problem solving
- Professional
Timeline
Administrative Assistant/Registered Dental Hygienist
Dr. Meg Wheeler
10.2015 - 03.2021
Practice Manager/Registered Dental Hygienist
Dr. Judy Shea DDS
07.2010 - 10.2015
Registered Dental Hygienist/Dental Assistant
Dr. Anil Sawhney
01.2006 - 01.2009
Registered Dental Hygienist/Dental Assistant
Dr. Russell Marchese DDS
01.1990 - 01.2005
Associate of Science - Registered Dental Hygienist
Monroe Community College
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