Experienced administrative professional with over a decade of dedicated support for teams across various office environments. Skilled in meticulous data entry, project management, in-house graphics, medical record processing, and fostering positive customer relationships. Proficient in Microsoft Office Suite and Adobe Acrobat for crafting impactful marketing materials and engaging training presentations. Recognized for delivering exceptional customer service, fostering teamwork, and adeptly managing multiple tasks to drive operational efficiency and organizational success.
Overview
17
17
years of professional experience
Work History
Administrative Assistant/Medical Records
Aurora Manor Skilled Nursing
04.2024 - 06.2025
Developed and maintained Medical Record filing systems, enhancing document retrieval efficiency.
Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
Maintained inventory of office supplies and placed orders.
Assisted in onboarding new employees, providing training on office procedures and protocols.
Enhanced office environment, organizing spaces for better workflow and employee comfort.
Organized company events to enhance team cohesion, coordinating logistics and catering for over 50 participants.
Streamlined office operations, implementing digital file management systems to reduce paper use and increase efficiency.
Managed filing system, entered data and completed other clerical tasks.
Assisted coworkers and staff members with special tasks on daily basis.
Director of Marketing and Advertising
Richmond Hts Place Skilled Nursing/Assisted Living
10.2022 - 01.2024
Developed and implemented comprehensive marketing strategies to enhance brand awareness and engagement.
Analyzed market trends and customer insights to inform strategic decision-making and optimize campaign performance.
Managed budget allocation for marketing initiatives, ensuring effective use of resources to maximize ROI.
Fostered partnerships with external vendors to enhance promotional efforts and expand market reach.
Directed content creation efforts, ensuring alignment with brand voice and messaging across all channels.
Implemented targeted email marketing campaigns, improving open rates and conversions.
Oversaw the creation of print materials such as brochures and direct mail pieces, driving leads and sales growth.
Directed social media strategy, increasing engagement across all channels.
Administrative Assistant
Cleveland Institute of Electronics
03.2020 - 09.2022
Printing, collating, binding, packaging and shipping coursework. Internationally and domestic. Meeting distinct deadlines.
Implemented process improvements that enhanced workflow efficiency and reduced delays in product handling.
Oversaw daily shipping operations, ensuring timely dispatch of products.
Implemented process improvements to enhance efficiency in order fulfillment.
Coordinated with logistics partners to optimize transportation routes and reduce delays.
Maintained strong relationships with shipping carriers such as UPS, FedEx, and DHL.
Collaborated closely with sales teams to address customer inquiries promptly and resolve any shipping-related issues.
Reduced shipping errors by regularly reviewing and updating inventory records.
Completed basic mathematical calculations to check weights and dimensions of shipments.
Packed, secured, labeled and applied postage to materials to prepare items for shipment.
Verified orders by comparing names and quantity of items packaged with shipping documents.
Processed required paperwork to expedite handling of shipped and received goods.
Has 2.5 years experience providing executive level administrative support reporting directly to COO and for VP's of departments of recreational vehicle extended warranty company.
Created marketing items, forms, slide shows, posters, flyers, ads and other materials for industry specific trade shows, presentations and print publications.
Communicated with printers and designers to manage special projects.
Created weekly surveys for claim's customer service satisfaction utilizing Survey Monkey.
Provided information for sales of warranties to customers.
Administrative Assistant / Defi & Compliance
US Bank Mortgage
04.2013 - 01.2017
Workflow Coordination
Organized / Printed emails for Defi Team
Supplied managers weekly Production Report of Defi Team
Coordinated faxing of weekly deficiencies to over 400 lenders
Emailed specialty report to lenders daily (deficiencies / purchase advices)
Maintained Lender Contact Base through the LICS software
Ran and distributed Welcome Letters for Non – Amortizing lenders to comply with RESPA Guidelines
Entered status notes into Loan Servicing System on behalf of the Accounting Team (Post Funding)
Scanned loan documents into Doc Velocity System
Entered data to run High Cost Testing on Mortgage Loans (Mavent)
Administrative Assistant
Window Nation
08.2011 - 02.2013
Processed new deals in the improveit!360 system & excel
Processed credit applications and verified that paperwork
Verified completed installs and sent out final paperwork to customer
Reviewed all deals pending measure that were over five days old / pending install that were over 2 weeks old
Pulled folders being installed, marked calendar and filed folder in designated drawer
Filed completed jobs and paid invoices
Sent out the daily leads to the sales representatives
Assisted with resolving all pending issues and ensure that they were addressed in a timely manner
Updated system with post sales issues, comments and resolutions
Assisted with weekly and monthly sales reports
Assisted Branch Office Manager and Sales Manager with resolving all post-sales issues that may cause delays such as:
Home Owners Associations (HOA): worked with homeowners to complete this function in a timely manner
Change Orders: worked with Sales Representatives and Sales Manager to ensure that change orders were processed accurately and in a timely manner
Money on Measure: worked with operation departments to make sure money is collected and processed
Created weekly install reports for each of the sales representatives, processed incoming service phone calls and update notes in the system, worked with vendors to ensure that service requests are being properly processed in a timely manner, assisted with showroom traffic
Office Manager / Administrative Support
Hope Ridge United Methodist Church
04.2008 - 01.2011
Managed the office/reception area, including greeting visitors and responding to telephone and in-person requests
Administrative support specialist
Multi-line phone proficiency
Strong interpersonal skills
Served as central point of contact for all outside vendors needing to gain access to the building
Created and upgraded all publications, weekly bulletins and newsletters
Processed room rental payments
Created and maintained spreadsheets using advanced Excel functions and calculations to develop reports and lists
Managed the yearly / day to day calendar for all church activities and facilitators
Managed daily office operations and maintenance of equipment.
Education
Bachelors of Science - Computer Science and Business
Louisiana State University
Shreveport, LA
Skills
Skilled in Microsoft Office Suite
Service excellence
Detail-oriented data management
Experienced in software utilization
Office management
Administrative coordination
Advanced Excel skills
Experienced in document creation using Microsoft Word
Effective time management
Efficient data organization
Skilled in utilizing Microsoft Outlook for communication
Client service excellence
Digital literacy
Record management
Problem-solving skills
Skilled in using Microsoft Office tools
Administrative oversight
Strong verbal and written communication
Database entry
Calendar organization
Strong focus on timely delivery
Mail management
Effective visual communication using PowerPoint
Document management
Data collection
Experienced in managing multi-line phone systems
Tech-Savvy
Confidential information handling
Workflow optimization
Customer service
Data entry
Computer skills
Office administration
Interests
Music
Graphic Design
Crafting and DIY Projects
Creating digital artwork using software like Photoshop, Illustrator, or Procreate
Documenting and sharing travel experiences
Watching Movies and TV Shows
Volunteering
Getting involved in local advocacy groups to promote positive change in the community
I like looking at the stars and learning about constellations
Avid Reader
Offering time and support to shelters for nursing home residents, and animals
Timeline
Administrative Assistant/Medical Records
Aurora Manor Skilled Nursing
04.2024 - 06.2025
Director of Marketing and Advertising
Richmond Hts Place Skilled Nursing/Assisted Living