Customer Service Representative
Jeanie Daily
The Fountain Group
Phoenix,AZ
Work Preference
Work Type
Full TimePart TimeContract WorkSeasonal Work
Location Preference
On-SiteRemoteHybrid
Location:
Phoenix, AZ, US
Open to relocation:
Yes
Important To Me
Work from home optionHealthcare benefitsPaid time offPersonal development programsCompany CultureCareer advancement
1
Certification
14
years of professional experience
Adaptable professional with experience in customer service, case support, and remote operations. Strong in problem-solving, multitasking, and teamwork. Proven ability to manage high-volume inquiries, gather claim information, and support smooth coordination across departments.
Work History
7 Months
11.2025 - 06.2026
7 Months
Provider Assist (BCBSAZ)
The Fountain Group | Phoenix, Arizona
11.2025 - 06.2026
- Assisted members with benefit inquiries, facilitating prior authorizations to ensure timely access to services.
- Coordinated cross-departmental communication via email and Teams to effectively resolve issues.
- Gathered claim details using multiple systems to expedite resolution process.
- Met and maintained call center performance standards.
- Contributed to BCBSAZ project while working remotely.
4 Years
09.2021 - 09.2025
4 Years
Customer Service Associate
STCHealth Llc | Phoenix, Arizona
09.2021 - 09.2025
- Answered incoming calls and chat messages, opened tickets for issues, and ensured timely resolution of cases.
- Assisted teammates in closing tickets and utilized creative problem-solving to effectively resolve customer issues.
- Supported system troubleshooting and implemented solutions that improved functionality of agent tools.
- Adapted work schedule to accommodate hybrid model following transition from remote setup.
4 Months
06.2021 - 10.2021
4 Months
Data Entry Clerk-Remote
Robert Half Employment Agency | Phoenix, Arizona
06.2021 - 10.2021
- Facilitated retrieval of vaccination records and customer accounts using databases, IIS systems, and AWS to ensure accurate and timely information access.
- Coordinated multiple tasks simultaneously in a fast-paced remote environment at STC Health LLC, enhancing workflow efficiency.
- Executed various assignments for STC Health LLC in a remote setting, contributing to project completion and team objectives.
1 Year 8 Months
04.2019 - 12.2020
1 Year 8 Months
Peer Support Specialist
CHEEERS
04.2019 - 12.2020
- Facilitated recovery groups that increased member engagement and participation.
- Delivered personalized support and resources that empowered members in their recovery journeys.
- Guided members in developing employment readiness skills, including resume preparation, to enhance job readiness.
- Coordinate care with case managers to provide continuity of care for members.
1 Year 5 Months
10.2015 - 03.2017
1 Year 5 Months
SMI Clinical Case Manager
Southwest Network
10.2015 - 03.2017
- Coordinate care in a clinical team setting for a caseload of up to 47 SMI adults.
- Conducted assessments and developed service plans that included targeted referrals for members, enhancing their access to necessary resources.
- Coordinated with external agencies, including hospitals and courts, to establish support networks for members.
- Performed home, hospital, and jail visits to provide essential support for members in Mental Health Court, fostering their engagement with mental health services.
4 Years 6 Months
09.2012 - 03.2017
4 Years 6 Months
PSS-Lead PSS-Reports Specialist
CHR Formerly CHEEERS
09.2012 - 03.2017
- Prepared monthly case manager reports, summarizing student achievements and program effectiveness.
- Updated GED curriculum to align with 2014 GED test requirements, ensuring relevance.
- Provided 1:1 support and facilitated group sessions, documenting student progress to track outcomes.
- Developed GED program, enabling graduation of 3 students in first year.
Education
Business Administration degree - Data Analytics
University of Phoenix | Phoenix, AZ | 12-2027
- College credits towards a Business Administration degree
- Currently enrolled in University of Phoenix
- 3.5 GPA
Skills
Claim processing
Customer service excellence
Issue resolution
Effective communication
Interdepartmental collaboration
Cross-functional teamwork
Deadline management
Needs assessment
Certification
Peer Employment Training Certificate, S.A.R.T Certificate (Substance Abuse Recovery Training), State Peer Support Recertification, Critical Incident Stress Management, Motivational Interviewing training
Timeline
Provider Assist (BCBSAZ)
The Fountain Group
11.2025 - 06.2026Read more
Customer Service Associate
STCHealth Llc
09.2021 - 09.2025Read more
Data Entry Clerk-Remote
Robert Half Employment Agency
06.2021 - 10.2021Read more
Peer Support Specialist
CHEEERS
04.2019 - 12.2020Read more
SMI Clinical Case Manager
Southwest Network
10.2015 - 03.2017Read more
PSS-Lead PSS-Reports Specialist
CHR Formerly CHEEERS
09.2012 - 03.2017Read more
University of Phoenix - Business Administration degree, Data Analytics
Read more