Jeanie Gedeon
Fort Lauderdale,FL
Overview
9
9
years of professional experience
Work History
Customer service
Teleperformance; Bank of America
01.2025 - Current
- Handle and carefully respond to all customer inquiries within correct allocated time.
- Provide excellent customer service through active listening, with quick problem solving skills, and keep track of client complaints accurately.
- Work with confidential customer information and treat it with sensitively, importance and urgency without rushing the client.
- Aim to resolve issues on the first call by being proactive.
- Appropriately communicate with customers.
Customer service sales Representative
USA Windows and Doors
10.2023 - 12.2024
- Strong communication and interpersonal skills
- Ability to understand and explain technical products clearly
- Customer-focused attitude with professional demeanor
- Negotiation and problem-solving abilities
- Self-motivated and goal-oriented
- Reliable time management and scheduling skills
- Bilingual communication (English/Spanish) a plus
- Team player with a positive, adaptable mindset
Customer Service Representative
Timeshare legal
03.2022 - 09.2023
- Handled customer complaints and inquiries in a courteous and efficient manner.
- Qualify incoming leads.
- Perform outbound calls to leads.
- Overcome initial objections.
- Respond to customer requests for information.
- Update reports based on call activity.
- Conduct all business professionally and ethically to serve potential clients.
Apparel Associate
Walmart
04.2020 - 02.2022
- Assist customers in finding department locations.
- Process clothing by separating each piece by department.
- Fill, organize, create and design racks, modules and shelves.
- Take inventory of each piece of clothing each morning.
Customer Service Representative
Consolidated credit
09.2019 - 02.2020
- Send educational material that are responsive to our callers' needs
- Resolves all follow-up items, including issues related to delinquencies, payoffs and refunds
- Resolve creditor & or caller inquiries by making outbound calls.
- Handle Customer Service issues for clients
- Any other tasks as assigned by the Supervisor
Sales Associate
Metro by T-Mobile
02.2018 - 08.2019
- Meet monthly quota in sales, new accounts, devices, and accessories.
- Answer customer inquiries about phone plans and some tech support questions.Daily store inventory.
- Helped customers find and select products.
- Greeted customers warmly and offered assistance.
- Operated cash register and POS to handle purchases, refunds, and exchanges for customers.
Retention agent
iQor
11.2016 - 01.2018
- Managed high volume calls, outbound and inbound.
- Achieved sales in devices and phone services.
- Assisted and provided information to customer inquiries.
- Employed persuasive techniques when discussing pricing options with customers.
- Provided technical assistance when needed, troubleshooting any software-related issues encountered by customers during their experience with the product and service offered by the company.
- Utilized problem-solving skills to identify customer needs and develop solutions.
- Responded professionally to difficult situations while dealing with irate customers over the phone or via email and chat messages.
Education
High School Diploma - undefined
Miramar high
Miramar, Florida06.2015
Skills
- Hardworking, highly motivated professional eager to lend combined knowledge and skills to enhance business performance Operates well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes and drive company objectives Resourceful and results-driven with a passion for growth and efficiency to meet company needs and increase service value
Languages
Spanish
Native or Bilingual
Awards
Spreadsheets, Direct Sales, Receiving support, POS systems expert, Product Knowledge, Retail store support, Calm Under Pressure
Work Preference
Work Type
Full TimeLocation Preference
RemoteTimeline
Customer service
Teleperformance; Bank of America
01.2025 - Current
Customer service sales Representative
USA Windows and Doors
10.2023 - 12.2024
Customer Service Representative
Timeshare legal
03.2022 - 09.2023
Apparel Associate
Walmart
04.2020 - 02.2022
Customer Service Representative
Consolidated credit
09.2019 - 02.2020
Sales Associate
Metro by T-Mobile
02.2018 - 08.2019
Retention agent
iQor
11.2016 - 01.2018
High School Diploma - undefined
Miramar high