Jeanie Gomez
Indianapolis,IN
Summary
Dynamic team leader with proven expertise in managing operations at the Indianapolis Zoo, enhancing guest experiences through effective communication and conflict resolution. Skilled in cash handling and inventory management, I successfully implemented process improvements that boosted team performance and ensured compliance with established policies.
Overview
13
13
years of professional experience
Work History
Team Leader
Indianapolis Zoo
Indianapolis, IN
09.2015 - Current
- Managed daily open and close processes at the Visitors Center.
- Oversaw the daily start-up and shutdown of rides.
- Facilitated the retrieval of starting cash and drawer reconciliation.
- Directed team members to designated areas and implemented required changes.
- Setting up equipment and troubleshooting it when needed.
- Ensured staff received necessary rest and break periods.
- Track Accountability.
- Work with other departments as needed to keep the zoo running smoothly.
- Fill out and submit closing reports.
- Facilitated guest needs with efficient support and information.
- Ensured adherence to established policies and procedures.
- Maintained communication lines using various channels between departmental teams.
General Manager of Food Service
Little Ceasers
Alliance, OH
07.2012 - 05.2016
- Worked the make line.
- Executed the cut-and-pack process efficiently.
- Ensured optimal preparation of ingredients for culinary tasks.
- Managed daily upkeep of walk-in and refrigerated food storage.
- Recorded temperatures and quantity of stock each hour.
- Boosted product sales through effective strategies.
- Handled hiring and terminating staff.
- Trained staff according to handbook guidelines.
- Implemented strategies to improve employee motivation.
- Inventory.
- Food orders.
- Scheduling staff.
- Managed allocation of truck orders.
- Executed regular cleaning tasks to uphold store standards.
- Oversaw financial handling and executed banking operations.
- Ensured consistent support for seamless customer experiences.
Education
GED -
North Lincon GED Program
Alliance, OH02-2011
Skills
- Team management
- Cash handling
- Equipment setup
- Process improvement
- Compliance enforcement
- Inventory management
- Employee training
- Communication skills
- Problem solving
- Conflict resolution
- Performance tracking
- Cross-department collaboration
- Time management
- Experience in leadership
- Customer service
- Troubleshoot service issues
- People management
Timeline
Team Leader
Indianapolis Zoo
09.2015 - Current
General Manager of Food Service
Little Ceasers
07.2012 - 05.2016
GED -
North Lincon GED Program
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