Jeanie Green
Quincy,FL
Summary
Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth. Multi-talented Dental Assistant with 20+ years of expertise assisting with all areas of dental treatment. Committed to supporting administrative duties such as charting, records management and appointment setting while supporting dentists. Talented at closely monitoring patients during procedures to quickly address issues with pain or discomfort.
Overview
37
37
years of professional experience
1
1
Certification
Work History
Lead Dental Assistant /Receptionist
Southern Smiles Dental Practice
Quincy, Florida
01.1994 - Current
- Stock and prepare exam and treatment rooms by setting up required instruments, tools, supplies and equipment.
- Escort patients to exam rooms while making friendly conversation to prepare for cleanings and procedures.
- Create dental x-rays using traditional and digital methods to help dentists detect tooth decay, cavities and other issues needing to be treated.
- Assist dentists in permanent and temporary restorative procedures.
- Gather and review patient records, data and health history to share with dentists
- Capture bitewing, periapical, panoramic and occlusal X-rays and prepare for dentists to review.
- Educate patients on treatment procedures and post-procedure home care.
- Obtain patient blood pressure, pulse and temperature and accurately record results in patient charts.
- Document patient records with procedures performed and add notes taken to charts.
- Provide chair-side assistance during dental examinations and procedures to boost efficiency and calm nervous patients.
- Verifiy and approve insurance for new and existing patients.
- Schedule and arrange appointments for patients with treatment including organized scheduling for multiple operatories and doctors.
SupervisorCustomer/Relation Coordinator/Field Sale
United States Postal Service, USPS
Tallahassee, FL
02.2005 - 07.2021
- Established and enforced clear goals to keep employees working collaboratively.
- Resolved customer complaints and adjusted policies to meet changing needs.
- Provided ongoing training to address staff needs.
- Complied with company policies, objectives and communication goals.
- Identified and corrected performance and personnel issues to reduce impact to business operations.
- Maintained operating schedules to provide effective coverage for key areas and achieve objectives.
- Coached staff members to develop long-term career goals.
- Interviewed applicants, recommended individuals for hiring and evaluated staff performance.
- Responded to employee concerns or complaints by coordinating with human resources team to solve issues.
- Monitored employee productivity to provide constructive feedback and coaching.
- Coordinated employee schedules according to shift changes and availability.
- Evaluated processes and employee strengths to realign workflows with changing business demands.
- Responded to customer questions regarding products, prices and availability.
- Planned and managed resources to consistently meet production, quality and cost goals.
- Reviewed completed work to verify consistency, quality and conformance.
- Drove quality assurance and effective evaluation, modification and improvement of services and developed work plans consistent with program goals and objectives.
- Hired team members and trained in collaborative team environment.
- Managed communication within organization and to outside clients and partners and thoroughly documented and reported overnight activities to management.
- Maintained safe work and collaboration spaces for night employees.
- Analyzed customer needs and interests and recommended specific company products and services to best meet unique customer needs.
- Cultivated trusting and loyal professional relationships with customers and thoroughly addressed customer concerns to reach mutually profitable solutions.
- Reported on competitor performance detailing price changes, sales events, new products and merchandising materials.
- Gave eye-catching presentations to customers in order to provide information regarding company's products and services.
- Managed and owned pipeline of regional clients, generated leads and sales by networking and by cold-calling new prospects and followed up with current customers.
- Built expert product knowledge by attending educational events, establishing personal networks, participating in professional events and by studying and applying products.
- Tracked market conditions, trends and competitive product activities, launched strategic corporate brand marketing initiatives and drove promotional initiatives that boosted sales.
- Met or exceeded sales quotas [90]% of reporting periods and earned recognition for highest company sales volume.
- Converted prospects by maintaining and managing sample inventory to aid sales pitch.
- Attended quarterly training workshops to learn question-based sales techniques.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Maintained well-stocked and organized sales floor with latest merchandise to drive sustained sales revenue.
- Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases.
- Communicated with customers to assess needs and coordinate appropriate services.
- Delivered exceptional customer service through timely attention to needs and resolution of issues.
- Informed clients about project progress, delays and issues and negotiated resolution.
- Built and managed relationships with third-party vendors for contracting and invoicing.
- Facilitated weekly project meetings to maintain schedule, budget and service delivery requirements.
- Collaborated with supervisor to manage logistics for varying stages of installation projects.
- Developed and implemented operational process improvements to drive.
- Assessed client needs, coordinated Services design and addressed questions.
- Established and enforced clear safety policies to protect workers from injury.
- Coached staff on strategies to enhance performance and improve customer relations.
Dental Assistant /Supervisor of Operations
Florida State Hospital
Chattahoochee, FL
12.1986 - 02.2004
- Maintained positive work ethic and commitment to providing excellent service to improve operations efficiency and customer satisfaction.
- Delegated daily tasks to team members to optimize group productivity.
- Organized schedules, workflows and shift coverage to meet expected business demands.
- Filed paperwork and submitted reports to upper management.
- Oversaw employee supervision, client satisfaction, contract management and daily work.
- Identified and corrected performance and personnel issues to reduce impact to business operations.
- Increased volume of work while maintaining high level of accuracy and quality.
- Executed in-store training sessions to educate employees on products and company policies.
- Updated policies and procedures to maximize team efficiency and productivity.
- Kept detailed records of department resource usage and expenses.
- Performed yearly evaluations to update annual goals.
- Resolved customer complaints and adjusted policies to meet changing needs.
- Established and enforced clear goals to keep employees working collaboratively.
- Provided ongoing training to address staff needs.
- Complied with company policies, objectives and communication goals.
- Maintained operating schedules to provide effective coverage for key areas and achieve objectives.
- Coached staff members to develop long-term career goals.
- Interviewed applicants, recommended individuals for hiring and evaluated staff performance.
- Monitored employee productivity to provide constructive feedback and coaching.
- Responded to employee concerns or complaints by coordinating with human resources team to solve issues.
- Coordinated employee schedules according to shift changes and availability.
- Evaluated processes and employee strengths to realign workflows with changing business demands.
- Responded to customer questions regarding products, prices and availability.
- Planned and managed resources to consistently meet production, quality and cost goals.
- Reviewed completed work to verify consistency, quality and conformance.
Education
Associate of Science - Science, Technology, and Society
Tallahassee Community College
Tallahassee, FL05.1999
Associate of Science - Dental Assisting
University of Florida
Gainesville, FL05.1986
Skills
- Knowledgeable in Insurance
- Insurance Verification
- Patient Schedule Management
- Advising and Educating Patients
- Medical and Dental Charting
- Chairside Assistance
- Teamwork and Collaboration
- Expertise in Customer Service
- Organization and Prioritization
- Detail-Oriented
- Dental Radiography
- Treatment Planning
- Strong Writing and Verbal Skills
- Supply Ordering
- Inventory Management
- Postoperative Care Instructions
- Preliminary Impressions
- Patient Flow Management
- Dental Staff Support
- Occlusal Registrations
- Patient Counseling
- Dentrix Proficiency
- Oral Health Assessments
- Sterilization Techniques
Accomplishments
- Cut outstanding debts by following up with insurance providers and appealing claims denials.
- Recommended and initiated improved procedures to streamline exam room turnover.
- Overhauled new patient intake process, improving efficiency.
- Helped introduce digital radiography, cutting related costs.
- Trained dental assistants during internships and externships.
- Consistently maintained high customer satisfaction ratings.
- Developed relationships with new clients and typically exceeded sales goal.
Certification
- Registered Dental Assistant in State of FLorida.
- CPR certified
- Certified Dental Assistant
- Expanding Functions,
- Xrays
Timeline
SupervisorCustomer/Relation Coordinator/Field Sale
United States Postal Service, USPS
02.2005 - 07.2021
Lead Dental Assistant /Receptionist
Southern Smiles Dental Practice
01.1994 - Current
Dental Assistant /Supervisor of Operations
Florida State Hospital
12.1986 - 02.2004
Associate of Science - Science, Technology, and Society
Tallahassee Community College
Associate of Science - Dental Assisting
University of Florida
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