Jeanie Griffin
Grapevine,TX
Summary
I have 4 years of experience in the Services department as a specialist, team leader and executive specialist. I have successful met the needs of clients and have served as their dedicated point of contact. I also come to the job with 22+ years in the industry provided personalized customer support. I have strong communication skills, in-depth and intuitive people skills and experience in resolving complex client problems and escalations while providing support to my peers and leaders.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Paycom Executive Payroll Specialist
Paycom
Grapevine, TX
09.2023 - Current
- Conducted regular meetings with clients to review performance metrics, progress, and future goals.
- Resolved client issues in a timely manner while maintaining excellent customer service standards.
- Oversaw multiple accounts and worked diligently to meet and exceed performance goals.
- Trained and supported junior account management professionals to increase company revenue.
Paycom Team Leader
Paycom
Grapevine, TX
03.2022 - 09.2023
- Scheduled, assigned, and monitored daily work activities of customer service team members.
- Provided guidance to customer service representatives in resolving complex customer issues.
- Conducted performance reviews for customer service staff on a regular basis.
- Resolved escalated customer complaints in an efficient manner while maintaining excellent customer relations.
Paycom Senior Specialist
Paycom
Grapevine, TX
09.2020 - 03.2022
- Developed and implemented strategies to increase customer satisfaction levels.
- Conducted regular meetings with clients to ensure their needs were met in a timely manner.
- Coordinated efforts with appropriate departments and personnel to promote customer satisfaction.
- Received, prioritized and responded to multiple points of customer communication.
Executive Administration Assistant
Hyatt Regency Lost Pines Resort and Spa
Bastrop, TX
10.2013 - 09.2020
- Provided white glove experience to all VIP clients and serviced as the single point of contact prior to arrival, in stay and post departure
- Collaborated with other departments to ensure smooth operations of the VIP program.
- Monitored customer feedback to identify areas of improvement in services provided to VIPs.
- Organized and managed complex calendar of appointments, meetings, and travel arrangements for executive team.
Human Resources Payroll Coordinator
Hyatt Regency Lost Pines Resort and Spa
Bastrop, TX
08.2008 - 10.2011
- Processed weekly payroll for over 500 employees; ensuring accuracy and compliance with federal, state, and local regulations.
- Assisted with the preparation of biweekly payroll reports for management review.
- Provided support to employees regarding issues related to their paychecks or other payroll matters.
Education
Associate of Science - Business Administration
Colorado Technical University
Colorado Springs, CO12-2007
Skills
- ability to pivot during situational de-escalation
- ability to build strong relationship with my customers
- approachable, relatable and listen with empathy
- strong conflict resolution skills
- effective email and project plan management
Accomplishments
- 2018 Service Excellance Award - Hyatt Regency Lost Pines Resort and Spa
- 2019 Service Excellance Award - Hyatt Regency Lost Pines Resort and Spa
Certification
- Base Camp
- Elevate Explorer Journey
- Lean White Belt
- Clifton Strengths
- New Leader Fundamentals
Timeline
Paycom Executive Payroll Specialist
Paycom
09.2023 - Current
Paycom Team Leader
Paycom
03.2022 - 09.2023
Paycom Senior Specialist
Paycom
09.2020 - 03.2022
Executive Administration Assistant
Hyatt Regency Lost Pines Resort and Spa
10.2013 - 09.2020
Human Resources Payroll Coordinator
Hyatt Regency Lost Pines Resort and Spa
08.2008 - 10.2011
Associate of Science - Business Administration
Colorado Technical University