Dynamic and results-driven professional with proven expertise in customer engagement and retail sales, honed at Boot Barn and Goldman Financial Solutions. Excelled in enhancing customer satisfaction and loyalty through exceptional service and effective product upselling, significantly increasing sales revenue. Skilled in POS system operation and teamwork, consistently achieving top performer status by exceeding sales targets. Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems.
Work History
Retail Sales Associate Worker/Cashier
Boot Barn
08.2024 - Current
Maintained a visually appealing and organized sales floor, contributing to a positive shopping environment for customers.
Handled cash transactions accurately, ensuring proper handling of currency and credit card payments at the point of sale.
Streamlined inventory management processes by accurately tracking stock levels and promptly restocking merchandise as needed.
Greeted customers upon entry, establishing rapport from the onset of their shopping experience while making them feel welcome in the store environment.
Provided exceptional customer service, addressing concerns promptly and professionally while maintaining a friendly demeanor.
Enhanced team productivity by collaborating with coworkers to achieve daily sales targets and complete tasks efficiently.
Increased store sales by effectively upselling products and suggesting complementary items to customers.
Helped customers complete purchases, locate items, and join reward programs.
Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
Stocked merchandise, clearly labeling items, and arranging according to size or color.
Sales Representative
Goldman Financial Solutions
05.2024 - 07.2024
Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
Generated additional sales opportunities with upselling and cross-selling techniques.
Expanded customer base through cold calling, networking, and relationship building.
Increased sales revenue by identifying and targeting high-potential accounts.
Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
Achieved top performer status consistently through dedication to meeting goals and exceeding expectations.
Achieved consistently high customer satisfaction ratings by tailoring solutions to individual needs.
Exceeded sales targets through effective planning and goal setting.
Enhanced customer satisfaction by providing comprehensive product demonstrations.
Negotiated prices, terms of sales and service agreements.
Education
Bachelors of Business Management - Business
Texas Tech University
Lubbock, Tx
05-2027
High School Diploma -
Argyle High School
Argyle, Tx
05-2023
Skills
Customer Engagement
Stock replenishment
Store maintenance
Merchandise Display
POS System Operation
Customer Feedback Analysis
Teamwork
Customer Service
Customer Assistance
Stocking and Receiving
Retail Sales
Friendly and Helpful
Honest and Dependable
Positive Customer Engagement
Basic Mathematics
Product and Service Sales Decision-Making
Accomplishments
Used Microsoft Excel to develop inventory tracking spreadsheets.
Resolved product issue through consumer testing.
Won State Championship in Band
Straight A's
Achieved organizing by completing color and material with accuracy and efficiency.
Additional Information
I am efficient in communication and understanding skills. I take criticism with desire to do better and improve. I love learning new tasks and progressing in careers. I have knowledge in Microsoft Excell, Microsoft Word, and Microsoft PowerPoint.