Jeanie Hughes
Trinidad
Summary
Results-oriented owner/operator known for strong communication and problem-solving skills. Successfully implemented quality control procedures and marketing strategies, achieving significant improvements in customer satisfaction and retention rates.
Overview
18
18
years of professional experience
Work History
Owner/Operator
Undercover Laser, LLC
Tucson, AZ
11.2011 - 06.2023
- Cultivated a culture of excellence and continuous improvement by training and mentoring staff.
- Formulated and implemented comprehensive treatment procedures and protocols to elevate patient care standards.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Ensured compliance with relevant regulations, maintaining proper documentation and licensing requirements.
- Managed budgeting and expense tracking processes to enhance profitability.
Certified Laser Technician
Undercover Laser, LLC
Tucson, AZ
05.2012 - 06.2023
- Developed comprehensive treatment procedures and protocols to enhance patient care.
- Conducted thorough consultations to assess client needs and treatment expectations.
- Executed comprehensive treatment follow-up strategies to maintain empathetic communication and foster client trust.
- Maintained compliance with safety protocols and sterilization procedures in treatment areas,
Chairman of the Board
Mariana Chamber of Commerce
Marana, AZ
08.2020 - 08.2021
- Facilitated strategic planning efforts aimed at enhancing local business development and strengthening community ties.
- Supervised budget distribution across chamber programs, maintaining financial integrity and promoting transparency in operations.
- Collaborated with board members to craft policies that align with member interests and strengthen legislative advocacy initiatives.
- Coordinated and executed online meetings and member events via Zoom to maintain engagement during COVID-19.
Substitute Teacher
Marana Unified School District
Marana, AZ
09.2005 - 04.2011
- Adapted lesson plans to meet diverse student needs, ensuring inclusive classroom environments.
- Assessed student progress through various evaluation methods, providing constructive feedback for improvement.
- Developed strong relationships with students, promoting trust and open communication for effective learning outcomes.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Completed documentation of attendance, grades, and other required details.
Education
Bachelor of Science - Medical Microbiology And Bacteriology
University of Arizona
Tucson, AZ05-1993
Graduate Certificate - Certified Laser Technician
Clearskin Institute of Laser Aesthetics
Phoenix, AZ05-2011
Skills
- Strong communication skills
- Client consultation
- Medical spa operations
- Pre-and post-treatment care
- FDA regulations compliance
- Customer service
- Critical thinking
- Case documentation
- Quality control procedures
- Conflict resolution techniques
- Project management experience
- Technical documentation
- Precision measurements
- Calibration techniques
- Device sterilization
- Advanced troubleshooting
- Problem-solving
- Time management
- Attention to detail
- Multitasking and organization
- Problem-solving abilities
- Excellent communication
Timeline
Chairman of the Board
Mariana Chamber of Commerce
08.2020 - 08.2021
Certified Laser Technician
Undercover Laser, LLC
05.2012 - 06.2023
Owner/Operator
Undercover Laser, LLC
11.2011 - 06.2023
Substitute Teacher
Marana Unified School District
09.2005 - 04.2011
Graduate Certificate - Certified Laser Technician
Clearskin Institute of Laser Aesthetics
Bachelor of Science - Medical Microbiology And Bacteriology
University of Arizona