JEANIE OLIVER-ALLEN
Boston,Ma
Summary
CONTACT
Adaptable professional with 38 years
of work experience and proven
knowledge of leadership, problem-
solving, and workflow prioritization.
Aiming to leverage my abilities to
successfully fill the job position role
at your company. Hard worker
experienced in problem-solving,
service and time management.
Aiming to leverage my abilities to
successfully fill the job position role
at your company.
Overview
38
38
years of professional experience
Work History
Secretary
Boston Medical Center Hospital
Boston, Ma
06.2018 - Current
- Interviewed patients or representatives to identify problems relating to care
- Coordinated communication between patients, family members, medical staff, administrative staff, or regulatory agencies
- Explained policies, procedures and services to patients using medical and administrative knowledge
- Intake for SNAP/ Mass Health application
- Take all documents and information regrading immigration status , house hold income
Administrative Secretary
Boston Medical Center Hospital
Boston, Ma
11.2015 - 06.2018
- Scheduled and confirmed appointments for clients or customers.
- Maintained timekeeping information and submitted and processed payroll
- Operated electronic mail systems and coordinated flow of information, internally and with other organizations
- Scheduled and confirmed appointments for clients, customers and supervisors
- Assisted staff with computer usage.
- Greeted visitors and callers and handled inquiries and directed them to appropriate persons according to needs
- Operated office equipment, such as fax machines, copiers and phone systems and arranged for repairs when equipment malfunctions
- Established work procedures and schedules and kept track of daily work of clerical staff
- Answered telephones to give information to callers, take messages or transfer calls.
Medical Unit Secretary
Boston City Hospital
Boston, Ma
10.2007 - 06.2016
- Established work schedules and assignments for staff, accorded to workload, space and equipment availability
- Developed and implemented organizational policies and procedures for facility and medical unit
- Provided efficient and courteous service to customers at all times.
- Opened, read, route and distributed incoming mail and other materials and answer routine letters
- Operated office equipment, such as fax machines, copiers and phone systems and arranged for repairs when equipment malfunctions
- Greeted visitors and callers and handled inquiries and directed them to appropriate persons according to needs
- Scheduled and confirmed appointments for clients, customers and supervisors
- Made copies of correspondence and other printed material.
- Answered telephones to give information to callers, take messages or transfer calls.
Patient Financial Counselor
Boston Medical Center
Boston, Ma
11.1985 - 10.2004
- Billing assistance, take payments on pass due and current bills, Transmitted correspondence and medical records by mail, e-mail and fax
- Answered telephones and directed calls to appropriate staff.
- Maintained medical records, technical library and correspondence files
- Performed various clerical and administrative functions, such as ordering and maintaining inventory of supplies
- Completed documents, case histories and forms, such as intake and insurance forms
- Greeted visitors, ascertained purpose of visit and directed them to appropriate staff
- Operated office equipment, such as voice mail messaging systems and used word processing, spreadsheet and other software applications to prepare reports, invoices, financial statements, letters, case histories and medical records
- Received and route messages and documents, such as laboratory results, to appropriate staff
- Scheduled tests and procedures for patients, such as lab work and x- rays, based on physician orders
- Arranged hospital admissions for patients.
- Transcribed recorded messages and practitioners' diagnoses and recommendations into patients' medical records
- Compiled and recorded medical charts, reports and correspondence, using typewriter and personal computer
- Participated in ongoing training to enhance own job skills and knowledge
- Performed general maintenance and repair.
- Provided efficient and courteous service to customers at all times.
Education
MA - undefined
June 2026
Associate - Hospital Manager
Roxbury Commuinity College
Skills
- Debt Repayment Negotiation
- Payment Solicitation
- Payment Scheduling
- Documenting and Recording Information
- Registration and Scheduling
- Document Uploading
- Financial Documentation
- Knowledge of Community Services and Programs
- Revenue Cycle Management
- Communicating to Patients and Families
- Patient Registration
- Demographics Information
- Resolving Problems
- Financial Counseling
- Service Quality Standards
- Patient Confidentiality and Data Security
- Providing Information and Resources
- Gathering Information From Patients
- Updating Customer Accounts
- Patient Advocacy
- Caring and Empathetic
- Database Search and Data Entry Skills
- Insurance Form Processing
- Organizational Skills
- Office Supplies and Inventory
- Word Processing
Timeline
Secretary
Boston Medical Center Hospital
06.2018 - Current
Administrative Secretary
Boston Medical Center Hospital
11.2015 - 06.2018
Medical Unit Secretary
Boston City Hospital
10.2007 - 06.2016
Patient Financial Counselor
Boston Medical Center
11.1985 - 10.2004
MA - undefined
Associate - Hospital Manager
Roxbury Commuinity College