Summary
Overview
Work History
Education
Skills
Timeline
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Jeanie Romero

Summary

Hi, my name is Jeanie, but some people call me Jean! Over the past two years, I have worked as a Food Experience Associate, where I have honed my expertise in coordinating food service operations, elevating client satisfaction, and fostering strong business relationships.


My role has involved strategic communication and vendor management, with a focus on menu development, client retention, and improving operational efficiency. I utilize data analysis and quality assurance practices to ensure service reliability and consistency, while actively seeking opportunities to innovate through digital solutions to improve order accuracy and streamline operations.


Before this role, I spent nearly 10 years at Whole Foods Market, where I developed a deep understanding of customer service excellence. I worked across multiple departments, including Prepared Foods and Bakery, where I gained hands-on experience in various positions, from front-of-house customer interaction to back-of-house food preparation and inventory management. This diverse background has equipped me with a unique skill set that enables me to adapt quickly to new environments and provide a comprehensive approach to food service.


Throughout my career, I have demonstrated a strong work ethic, attention to detail, and an unwavering commitment to continuous improvement. I thrive in collaborative settings and am always looking for ways to enhance processes, improve customer experiences, and contribute to the overall success of a team. I am confident that my extensive experience, diverse skill set, and passion for food service make me a valuable asset to any organization.

Overview

11
11
years of professional experience

Work History

Food Experience Associate

Zerocater
06.2023 - 01.2025
  • Coordinated food service operations across multiple locations, over 500 companies across 12 cities, ensuring timely delivery and maintaining client satisfaction through proactive communication
  • Managed vendor relationships and quality control processes, implementing streamlined procedures that enhanced service reliability
  • Partnered with culinary teams to optimize menu planning and dietary accommodations, resulting in improved client retention rates
  • Developed solutions for operational challenges, introducing digital tracking systems that improved order accuracy and delivery efficiency
  • Facilitated seamless communication between clients and vendors, resolving concerns promptly and maintaining strong business relationships
  • Analyzed vendor performance metrics and optimized quality control processes, creating streamlined procedures that strengthened service reliability
  • Improved reporting accuracy, implementing new data management system.

Barista

Whole Foods Market
09.2023 - 05.2023
  • Led barista team operations, optimized workflow processes, and managed inventory control while maintaining exceptional customer service standards
  • Supervised daily coffee bar operations, trained new staff members, and implemented quality control measures to ensure consistent beverage excellence
  • Coordinated with cross-functional teams to streamline service delivery, resolve customer concerns, and maintain high satisfaction ratings
  • Mentored team members in coffee preparation techniques, customer engagement strategies, and food safety protocols
  • Developed and launched seasonal beverage menu innovations while maintaining cost controls and maximizing resources and utilization

Line Cook

Whole Foods Market
09.2013 - 05.2023
  • Prepared diverse menu items while maintaining strict food safety protocols, coordinated with kitchen team to optimize service flow and reduce waste
  • Partnered with cross-functional teams to enhance kitchen efficiency, implemented new prep techniques, and maintained quality standards
  • Streamlined food preparation processes, reduced prep time, and maintained consistent product quality while managing multiple orders simultaneously
  • Created innovative cooking solutions during peak hours, adapted recipes for dietary restrictions, and enhanced customer satisfaction
  • Mentored new team members on food preparation techniques, safety protocols, and kitchen operations while maintaining high service standards
  • Fostered strong partnerships across departments to enhance kitchen communication, resolve service challenges, and deliver consistent dining experiences

Training Development Specialist

Zerocater
06.2023 - 01.2025
  • Assisted in budget management for the department's annual spending on educational tools and resources.
  • Provided coaching and mentoring to employees.
  • Facilitated virtual, in-person and blended learning sessions.
  • Developed job-specific competencies and performance standards.
  • Built and maintained professional relationships with vendors and suppliers.
  • Collaborated with management to identify key performance indicators, guiding the development of targeted training solutions.
  • Facilitated effective communication between departments through cross-functional training initiatives.

Education

High School Diploma -

Mc Neil High School
05.2014

Skills

  • Quality Assurance
  • Menu Development
  • Operational Strategy
  • Client Retention
  • Spreadsheets - Microsoft Office/ Google Sheets
  • Customer Satisfaction
  • Teamwork
  • Product Knowledge
  • Verbal and Written Communication
  • Salesforce
  • Data Analysis
  • Training and Development

Timeline

Barista

Whole Foods Market
09.2023 - 05.2023

Training Development Specialist

Zerocater
06.2023 - 01.2025

Food Experience Associate

Zerocater
06.2023 - 01.2025

Line Cook

Whole Foods Market
09.2013 - 05.2023

High School Diploma -

Mc Neil High School
Jeanie Romero