Jeanina Menegazzo
Wallkill,NY
Summary
Extensive experience working with people at all levels. Able to remain unruffled and maintain a steady, concentrated workflow despite tight scheduling and others pressures, background in Customer Service and Customer Support.
Overview
28
28
years of professional experience
Work History
Head Cashier
Home Depot
Newburgh, NY
06.2021 - Current
- Maintained a clean and organized work area, contributing to a pleasant shopping environment for customers.
- Mentored new cashiers, providing comprehensive training that resulted in increased productivity.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled escalated customer concerns with professionalism and empathy, working diligently toward satisfactory resolutions.
- Support cashiers them by expending price check approving sale transaction and mark downs for mainline register.
- Responsible for money and providing excellent customer service
- Monitored self-checkout systems and provided help in resolving complex problems.
- Educated employees on register use, merchandising, and customer service.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
Office Clerk
S&H Uniform
White Plains, NY
02.1996 - 05.2021
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Responded to inquiries from callers seeking information.
- Interacted with customers by phone, email, or in-person to provide information.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Maintained composure in stressful situations and continued to provide helpful and kind guest services for fantastic customer satisfaction.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Maintained organized files and stocked supplies to support team needs and maximize performance.
- Upheld strict confidentiality standards when handling sensitive client or company information in both digital formats or hard-copy documents.
- Maintained an organized and clean office environment to boost staff productivity and overall morale.
- Handled incoming business and client requests for information.
- Provided clerical support, addressing routine, and special requirements.
- Boosted customer satisfaction rates through efficient scheduling of appointments and managing front-desk reception area activities.
- Ordering Merchandise and make sure the product it's shipping and arrives in time
Education
GED -
Port Chester Senior High School
Port Chester, NY05.2003
Skills
- 29 years Customer Service
- Bi-Lingual speak, read, write English and spanish languages
- Multi-tasking skill
- Computer experience
Languages
Spanish
Full Professional
English
Full Professional
Timeline
Head Cashier
Home Depot
06.2021 - Current
Office Clerk
S&H Uniform
02.1996 - 05.2021
GED -
Port Chester Senior High School