Jeanina Menegazzo
Wallkill,NY
Summary
Extensive experience working with people at all levels. Able to remain unruffled and maintain a steady, concentrated workflow despite tight scheduling and others pressures, background in Customer Service and Customer Support.
Overview
28
28
years of professional experience
Work History
Head Cashier
Home Depot
06.2021 - Current
- Maintained a clean and organized work area, contributing to a pleasant shopping environment for customers.
- Mentored new cashiers, providing comprehensive training that resulted in increased productivity.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled escalated customer concerns with professionalism and empathy, working diligently toward satisfactory resolutions.
- Support cashiers them by expending price check approving sale transaction and mark downs for mainline register.
- Responsible for money and providing excellent customer service
- Monitored self-checkout systems and provided help in resolving complex problems.
- Educated employees on register use, merchandising, and customer service.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
Office Clerk
S&H Uniform
02.1996 - 05.2021
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Responded to inquiries from callers seeking information.
- Interacted with customers by phone, email, or in-person to provide information.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Maintained composure in stressful situations and continued to provide helpful and kind guest services for fantastic customer satisfaction.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Maintained organized files and stocked supplies to support team needs and maximize performance.
- Upheld strict confidentiality standards when handling sensitive client or company information in both digital formats or hard-copy documents.
- Maintained an organized and clean office environment to boost staff productivity and overall morale.
- Handled incoming business and client requests for information.
- Provided clerical support, addressing routine, and special requirements.
- Boosted customer satisfaction rates through efficient scheduling of appointments and managing front-desk reception area activities.
- Ordering Merchandise and make sure the product it's shipping and arrives in time
Education
GED -
Port Chester Senior High School
Port Chester, NY05.2003
Skills
- 29 years Customer Service
- Bi-Lingual speak, read, write English and spanish languages
- Multi-tasking skill
- Computer experience
Languages
Spanish
Full Professional
English
Full Professional
Timeline
Head Cashier
Home Depot
06.2021 - Current
Office Clerk
S&H Uniform
02.1996 - 05.2021
GED -
Port Chester Senior High School