JEANINE ARNOLD
CHIPPEWA FALLS,USA
Summary
Dynamic healthcare professional with a robust background in patient care and medical support, recognized for fostering collaboration with medical teams to provide exceptional care tailored to evolving patient needs. Expertise includes patient assessment, medication administration, and delivering compassionate care, ensuring reliability in high-pressure situations. Dedicated Registered Nurse (RN) with a progressive career in direct patient care, triage, and care coordination, adept at maintaining composure while managing challenging patients and high-stress environments. Strong organizational skills enable successful handling of multiple projects simultaneously, prioritizing tasks effectively to meet deadlines while building meaningful relationships through empathetic communication and outstanding customer service.
Overview
18
18
years of professional experience
Work History
Registered Nurse
Eau Claire Gastrointestinal Clinic
09.2024 - 05.2025
- As the Triage Nurse, I was responsible for assessing and prioritizing patient concerns via phone calls and electronic messages. Using clinical judgment and established protocols, I provided appropriate guidance, education, and care coordination to ensure timely and effective patient care. My role involved collaborating with providers, documenting interactions, and directing patients to the appropriate level of care, including scheduling appointments, recommending home care, or escalating urgent cases.
- Educated patients on pre- and post-procedure care, enhancing understanding and compliance.
- Trained and mentored new nursing staff on clinical procedures and best practices.
- Led initiatives to enhance patient satisfaction through improved communication and service delivery.
- Conducted thorough patient assessments to identify changes in condition, promptly notifying physicians and initiating appropriate interventions when necessary.
- Enhanced patient satisfaction by providing compassionate, holistic nursing care that addressed physical, emotional, and spiritual needs.
- Improved patient outcomes by implementing evidence-based nursing interventions and individualized care plans.
- Implemented evidence-based fall prevention strategies, resulting in a significant decrease in patient falls within the unit.
- Educated family members and caregivers on patient care instructions.
- Evaluated patient histories, complaints, and current symptoms.
- Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
Registered Nurse
Mayo Clinic Health System – Clinic
08.2015 - 05.2023
- Rooming patients, scheduling complex multidepartment procedures, triage phone calls and messages, injections/IV’s, dressing changes, drain care. Use clinical guidelines to offer advice, symptom management, and care instructions. Work from home during Covid and 1-2 days week.
- Collaborated with multidisciplinary teams to develop and implement individualized care plans.
- Administered patient care, ensuring adherence to safety protocols and regulatory standards.
- Streamlined workflow processes, improving efficiency in patient intake and discharge activities.
- Conducted assessments of patient conditions, documenting critical changes for timely interventions.
- Utilized critical thinking skills to prioritize nursing interventions based on patients'' acuity levels and individual needs.
- Administered medications safely according to established guidelines while closely monitoring for side effects or adverse reactions requiring intervention.
- Assisted in the training and mentorship of new nursing staff members, contributing to a positive work environment and high-quality patient care.
- Prevented the spread of infections by consistently adhering to strict infection control protocols and educating patients on proper hygiene practices.
- Skillfully managed challenging patient situations using de-escalation techniques, crisis intervention strategies, and therapeutic communication skills.
- Provided support for patients'' families during difficult medical decisions or end-of-life care, serving as a liaison between the healthcare team and loved ones.
- Advised patients and caregivers of proper wound management, discharge plan objectives, safe medication use, and disease management.
- Facilitated patient transitions between different levels of care, ensuring continuity of services and minimizing disruptions in treatment plans.
- Collaborated with interdisciplinary teams to develop comprehensive care plans for complex cases.
- Documented treatments delivered, medications and IVs administered, discharge instructions, and follow-up care.
- Explained course of care and medication side effects to patients and caregivers in easy-to-understand terms.
- Quickly responded to situations impacting safety and security to unit, actualizing crisis prevention interventions to control and de-escalate situations.
- Equipped patients with tools and knowledge needed for speedy and sustained recovery.
- Performed triage on incoming patients and determined severity of injuries and illnesses.
- Conveyed treatment options, diagnosis information and home care techniques to patients and caregivers to continue care consistency.
- Sustained quality standards by performing routine medication audits and upholding internal and industry best practices.
- Enhanced patient satisfaction by providing compassionate, holistic nursing care that addressed physical, emotional, and spiritual needs.
- Implemented evidence-based fall prevention strategies, resulting in a significant decrease in patient falls within the unit.
- Educated family members and caregivers on patient care instructions.
- Evaluated patient histories, complaints, and current symptoms.
- Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
Registered Nurse
Oakleaf Surgical Hospital – PACU, Preop
11.2007 - 08.2012
- As a Recovery Room Nurse, I was responsible for monitoring patients as they awaken from anesthesia following surgery. This role required vigilant observation, assessment of vital signs, and management of post-operative pain and nausea. I provided critical care and support, ensuring patients’ safety and comfort during their transition from the operative suite to full consciousness. Additionally, I educated patients and their families about post-surgical care, wound management, and potential complications, collaborating closely with the surgical team to ensure optimal recovery outcomes. I also worked one year in Preop getting the patients ready for procedures and surgeries.
- Managed medication administration, monitoring for adverse reactions and efficacy in treatment plans.
- Collaborated with interdisciplinary teams to develop comprehensive treatment plans for complex patients with multiple comorbidities.
- Participated in ongoing professional development opportunities to stay current on best practices in nursing care and emerging trends in healthcare delivery.
- Promoted a culture of safety within the healthcare facility by participating in quality improvement initiatives, identifying potential hazards, and advocating for best practices in nursing care delivery.
- Communicated with healthcare team members to plan, implement and enhance treatment strategies.
- Managed patients recovering from medical or surgical procedures.
- Provided skilled, timely and level-headed emergency response to critically-ill patients.
- Monitored patient reactions after administering medications and IV therapies.
- Used first-hand knowledge and clinical expertise to advocate for patients under care and enacted prescribed treatment strategies.
- Recorded details regarding therapies to keep patient charts updated.
- Conducted ongoing monitoring and evaluations of behaviors and conditions, and updated clinical supervisors with current information.
- Educated patients on pre- and post-procedure care, enhancing understanding and compliance.
- Trained and mentored new nursing staff on clinical procedures and best practices.
- Conducted thorough patient assessments to identify changes in condition, promptly notifying physicians and initiating appropriate interventions when necessary.
- Improved patient outcomes by implementing evidence-based nursing interventions and individualized care plans.
- Administered patient care, ensuring adherence to safety protocols and regulatory standards.
- Streamlined workflow processes, improving efficiency in patient intake and discharge activities.
- Utilized critical thinking skills to prioritize nursing interventions based on patients'' acuity levels and individual needs.
- Prevented the spread of infections by consistently adhering to strict infection control protocols and educating patients on proper hygiene practices.
- Advised patients and caregivers of proper wound management, discharge plan objectives, safe medication use, and disease management.
- Documented treatments delivered, medications and IVs administered, discharge instructions, and follow-up care.
- Enhanced patient satisfaction by providing compassionate, holistic nursing care that addressed physical, emotional, and spiritual needs.
- Implemented evidence-based fall prevention strategies, resulting in a significant decrease in patient falls within the unit.
- Educated family members and caregivers on patient care instructions.
- Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
Education
Bachelor Degree in Science -
Viterbo College
01.2015
Associate Degree in Nursing - undefined
Chippewa Valley Technical College
01.1999
Skills
- Patient assessments
- Strong clinical judgment
- Patient education and counseling
- Patient and family advocacy
- Wound care
- Compassion and empathy
- Team coordination
- Chronic disease management
- Preventive health
- Call triaging
- Setting up referrals
- Appointment scheduling
Timeline
Registered Nurse
Eau Claire Gastrointestinal Clinic
09.2024 - 05.2025
Registered Nurse
Mayo Clinic Health System – Clinic
08.2015 - 05.2023
Registered Nurse
Oakleaf Surgical Hospital – PACU, Preop
11.2007 - 08.2012
Associate Degree in Nursing - undefined
Chippewa Valley Technical College
Bachelor Degree in Science -
Viterbo College