Jeanine Baird
Woonsocket,RI
Summary
Hospitality professional with extensive experience at Newport Restaurant Group, specializing in customer service and beverage pairing. Demonstrated success in event planning and team leadership, resulting in increased member satisfaction and improved operational efficiency. Proficient in financial analysis and conflict resolution, contributing to business growth and strong industry relationships. Experienced in fast-paced environments, ensuring accurate order taking, customer satisfaction, and team support.
Overview
9
9
years of professional experience
Work History
FOOD & BEVERAGE SERVER
Newport Restaurant Group
Warwick, Rhode Island
03.2024 - 11.2025
- Delivered exceptional customer service in fast-paced dining environment.
- Assisted guests with menu selections and dietary restrictions to enhance satisfaction.
- Trained new servers on restaurant policies and customer service standards.
- Resolved guest concerns promptly, improving overall dining experience.
- Provided detailed information on menu items, including ingredients and preparation methods.
- Increased beverage sales through effective food and drink pairing suggestions.
DINING/EVENTS & MEMBERSHIP MANAGER
The University Club
Providence, RI
01.2022 - 03.2024
- Senior executive and leader overseeing the implementation and adherence of policies and by-laws to ensure the delivery of premier member service, quality products, and an exhilarating calendar of events.
- Develop short and long-term strategic goals to align with Club's vision.
- Hold oversight for operations, staff performance, and program planning and execution.
- Lead a team of dedicated professional department heads and provide guidance to all Board and Committee members with transparent communication, integrity, and inspirational professionalism.
- Engage with all areas of hospitality to ensure success including a la carte dining, member events, private events, catering, special programs, and vendor relations.
- Provide strong financial awareness with expertise in internal controls, financial controls, cash flow management, budgeting, forecasting, and financial planning.
- Plan and develop programs, agendas, budgets, and services according to members needs.
SMALL BUSINESS OWNER
Coastal Coffee Roasters
Providence, RI
08.2016 - 06.2022
- Managed all aspects of business ownership and operational management, keeping business running smoothly.
- Analyzed sales data to identify trends and develop plans to capitalize on opportunities.
- Created achievable goals to maximize growth and improve company morale.
- Researched current markets to identify customer needs and preferences.
- Developed and maintained relationships with clients and business partners.
- Prepared and implemented detailed budgets, managing daily expenses and maximizing profit.
- Hired and trained qualified employees to perform daily tasks.
- Developed and implemented effective strategies to reduce costs while maintaining quality standards.
- Prepared staff work schedules and assigned specific duties.
Education
BACHELOR OF SCIENCE - DIGITAL MEDIA, COMMUNICATIONS
New England Institute of Technology
RI06.2001
Skills
- Food safety and quality control
- Beverage pairing and menu design
- Point of sale systems
- Event planning and operations management
- Staff management and training development
- Financial analysis and sales strategies
- Relationship building and vendor relations
- Team leadership and effective communication
- Conflict resolution and problem solving
- Inventory management and hospitality service expertise
- Time management
Timeline
FOOD & BEVERAGE SERVER
Newport Restaurant Group
03.2024 - 11.2025
DINING/EVENTS & MEMBERSHIP MANAGER
The University Club
01.2022 - 03.2024
SMALL BUSINESS OWNER
Coastal Coffee Roasters
08.2016 - 06.2022
BACHELOR OF SCIENCE - DIGITAL MEDIA, COMMUNICATIONS
New England Institute of Technology