Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Work Availability
Timeline
BusinessDevelopmentManager

Jeanine Bartell

General Manager (Hotel)
Macon,GA

Summary

Customer-oriented General Manager with 20 years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen.

Overview

26
26
years of professional experience
1
1
Certification

Work History

General Manage

Economy Hotel
Macon, GA
09.2021 - Current
  • Developed and maintained relationships with customers and suppliers through account development.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Set, enforced and optimized internal policies to maintain responsiveness to demands.
  • Assessed reports to evaluate performance, develop targeted improvements and implement changes.
  • Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
  • Hired and trained new employees, demonstrating best methods for serving clients and guests.
  • Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
  • Oversaw day-to-day operations of 119-room hotel with staff of 10 employees.

Assistant Store Manager

Dollar General
Stockbridge, GA
01.2016 - 09.2021
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget
  • Maintained positive customer relationships by responding quickly to customer service inquiries

Assistant General Manager

Motel 6
Columbia, SC
01.2011 - 06.2014
  • Handled cash accurately and prepared deposits.
  • Resolved problems promptly to elevate customer approval.
  • Motivated, trained and disciplined employees to maximize performance.
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
  • Taught staff strategies for completing work and smoothly carrying out senior management directives.
  • Cultivated performance-based culture based on individual accountability, goal attainment and team achievement.
  • Develop Standard Operating Procedures for Guest Service Agents

Property Manager

Winston Place Apartments
Detroit, MI
01.1996 - 12.2011
  • Maintained original leases and renewal documents in digital and hardcopy format for property management office.
  • Verified income, assets and expenses and completed file tracking sheet for each applicant.
  • Handled tenant complaints promptly and appropriately, calling in repairmen and other support services.
  • Followed up on delinquent tenants and coordinated collection procedures.
  • Introduced prospective tenants to types of units available and performed tours of premises.
  • Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
  • Maintained sufficient number of units market-ready for lease.
  • Handled disciplinary actions, performance appraisals and terminations of company staff.

Education

Associate of Arts - Business Administration

University of Phoenix
Tempe, AZ
12.2012

Skills

  • Quality Assurance
  • Problem Anticipation and Resolution
  • Financial Statement Review
  • Cost Reduction
  • Verbal and Written Communication
  • Budget Control
  • Recruitment and Hiring
  • Focus and Follow-Through
  • Assignment Delegation
  • Customer Service Management
  • Sales Promotion
  • Team Leadership
  • Training Management
  • Process and Procedure Refinement
  • Performance Monitoring and Evaluation
  • Records Organization and Management
  • Workload Planning
  • Department Oversight
  • Policy Development and Enforcement
  • Hiring and Onboarding
  • Motivational Leadership
  • Management Training
  • Work Assignments
  • Compliance Requirements
  • Profit and Loss Control
  • Layout Planning
  • Guest Relations
  • Customer Loyalty
  • Constructive Feedback
  • POS Inventory System Operation
  • POS Terminal Operations
  • Payroll Administration and Timekeeping
  • Store Displays
  • Waste Management and Reduction
  • Money Handling
  • Maintaining Clean Work Areas
  • Policy and Procedure Improvement
  • Logistics
  • Suggestive Selling
  • Business Growth Initiatives
  • Information Security
  • Personnel Scheduling

Accomplishments

Voted General Manager of the Final Quarter 2021.

Development and implementation of Site Reconstruction

Refurbished entire property within budget and timeline

100 Bibb County Health Department Score

  • Staffing - Worked directly with Human Resources to streamline hiring and onboarding process.
  • Supervision - Supervised sales team to monitor sales activity and goal achievement.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Certification

  • CM - Certified Manager Certification

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

General Manage

Economy Hotel
09.2021 - Current

Assistant Store Manager

Dollar General
01.2016 - 09.2021

Assistant General Manager

Motel 6
01.2011 - 06.2014

Property Manager

Winston Place Apartments
01.1996 - 12.2011

Associate of Arts - Business Administration

University of Phoenix

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Jeanine BartellGeneral Manager (Hotel)