JEANINE BAUNSGARD
Ellensburg,WA
Summary
BS CWU Ellensburg Washington
Skilled Pharmacy Assistant brings 9 years of experience in retail pharmacy environments. Dedicated to maintaining smooth operations and helping customers with individual medication needs. Highly responsible in dealing with controlled substances and kind with customers of backgrounds. Dedicated administrative professional well-versed in communication and team building. Knowledgeable in medical terminology and scheduling. Ready to bring 20+ years of relevant work experience to your team. Detail-oriented Pharmacy Clerk with 9 years of experience in pharmacy settings. Highly skilled in dispersing and packaging prescriptions accurately and quickly. Proven history of providing exceptional customer service to drive client retention. Customer-oriented Pharmacy Clerk with skills in medication preparation and insurance communications. Dedicated to answering customer questions concerning medication protocol. Personable and relatable professional with strong background in guiding and assisting customers, helping coworkers and completing important pharmacy tasks. Productive in efficiently ringing customers, providing information and answering calls to deliver superb customer care. Orderly in recordkeeping, inventory control, ordering products and requesting refills from physicians.
Overview
8
8
years of professional experience
5
5
years of post-secondary education
Work History
Pharmacy Assistant
Costco
Issaquah, Washington
10.2018 - 01.2022
- Processed up to 135 prescriptions daily working with a team of 8 other assistants at the same amount
- Managed up to 75 customer phone calls and sales
- Ordered 30-45 pharmacy supplies 3 times weekly and restocked inventory
- Followed HIPAA regulations ensuring customer confidentiality
Pharmacy Assistant
Safeway
Washington
04.2018 - 09.2018
- Processed up to 90 prescriptions daily working with a team of 3 assistants and 1 pharmacist
- Received prescriptions and communicated required prescriptions to pharmacist
- Handled up to 50 customer phone calls and called customers when their prescription was filled
- Maintained customer confidentiality per HIPAA
Fuel Station Supervisor
Safeway, Cle
, Washington
06.2016 - 04.2018
- Elum,
- Assisted customers with fuel pump machines
- Maintained a clean and safe environment for the employees
- Provided training and support for daily operations
- Researched daily fuel price variation and entered prices via computerized system
- Maintained systematic marketing protocol
Cashier & Customer Service Representative
Safeway, Cle Elum
Washington
06.2015 - 06.2016
- Supervised customer purchases, received monies and issued receipts, prepared vouchers for vendors, purchase orders
- Directed ordering, receiving and restocking; created bank deposits, reconciled petty cash each shift
- Handled customer service telephone calls; mediated refunds and returns; answered product questions
Pharmacy Assistant
Cle Elum Drug
Washington
02.2013 - 02.2014
- Processed up to 50 prescriptions daily, handled 20-30 customer calls daily,
- Developed time saving strategies to ensure sanitary work space
- Monitored medication stock and reordered when supplies were low
- Restocked medication daily and called customers when their prescriptions were filled
- Followed HIPAA protocols maintaining customer confidentiality
Education
Bachelor of Science - Nutrition Sciences
Central Washington University
Ellensburg, WA 09.1986 - 06.1991
Skills
Processing payments and credits
Professional customer service, over 15 years cash management experience
MS Office Suite, client records management
Detail oriented, focused, analyzed, critiqued, assessed and prioritized multiple tasksRecord reconciling, bank depositing, daily cash balancing
15 years experienced financial and business records management for community organizationsKnowledgeable with budgeting, ordering, receiving and inventory control, proficient typing, filingCritical and independent thinking skills within the framework of policies and proceduresReceiving incoming supplies
Order documentation
Interpreting orders
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
How many ideas have there been in the history of the human race that were unthinkable ten years before they appeared?
Fyodor Dostoevsky
Timeline
Pharmacy Assistant
Costco
10.2018 - 01.2022
Pharmacy Assistant
Safeway
04.2018 - 09.2018
Fuel Station Supervisor
Safeway, Cle
06.2016 - 04.2018
Cashier & Customer Service Representative
Safeway, Cle Elum
06.2015 - 06.2016
Pharmacy Assistant
Cle Elum Drug
02.2013 - 02.2014
Bachelor of Science - Nutrition Sciences
Central Washington University
09.1986 - 06.1991