Outstanding leadership ability; strong written and verbal communication skills, ability to problem solve, creative thinker, work independently, or on a team. Proficient with Microsoft computerized database applications.
Overview
13
13
years of professional experience
Work History
Circulation Assistant
Julia Davis Library
03.2018 - Current
Assisted staff with special projects and library event preparation.
Checked library materials in and out of library.
Helped library patrons by providing directional information.
Maintained condition of library shelves and study areas.
Answered telephone and offered general information in response to inquiries.
Answered questions from customers and staff.
Showed library patrons where specific book collections were.
Maintained office equipment in proper operating condition.
Successfully completed check-in and check-out procedure for visitors taking or returning library books and audio materials daily.
Delivered excellent guest services by answering inquiries from visitors.
Referred customers to appropriate [Type] departments or personnel.
Health System Specialist
Dept. Of Veteran Affairs
03.2017 - 07.2023
Credential Medical and Clinical Providers in accordance with the Joint Commission and VHA policies and regulation.
Enroll providers in Vetpro, a VA web-base credentialing system
Verified providers medical licenses, boarding certification, education/training
Investigate malpractice and send out update clinical privileges every two years of providers.
Ensure that references and personal history are reviewed and verified in a timely manner before
Credentialed over 200 physician, nurse practitioners, physician assistant, pharmacist within two years
Educated providers how to use Vetpro daily via phone, microsoft teams, and occasionally in person.
Work closely with Service Chiefs and Management
Advance Medical Support Assistant
Dept Of Veterans Affairs
05.2016 - 02.2017
Mailed patient appointment letters.
Maintained and obtained medical records.
Provided backup support to office staff by completing billing and filing tasks, answering phones and scheduling appointments.
Verified and updated clinical records.
Reassessor
State Of Missouri Dept Of Health & Senior Services
03.2015 - 04.2016
Educate the clients and families in their homes about the benefits they may qualify for such: as home health, adult daycare meals on wheels and other services
Schedule interviews for 40 clients a month and determine if they qualify of services again before expiration.
Participate in home visits with clients by preparing weekly assessments and providing state benefits materials.
*Determined eligibility for the Consumer Direct Service Program for client's family member
Director of Operation/Community Relations
Heart Of St. Louis Adult Day Care Center
05.2010 - 02.2015
Marketed offerings and services to community.
Stayed within budget for marketing expenses.
Developed and executed quarterly rolling calendar of events.
Built, leveraged and shared positive relationships and partnerships with various external and internal stakeholders.
Education
Master of Arts - Management
Webster University
St Louis, MO
06.1993
Bachelor of Arts - Gerontology
University of Arkansas At Pine Bluff
Pine Bluff, AR
06.1985
Timeline
Circulation Assistant
Julia Davis Library
03.2018 - Current
Health System Specialist
Dept. Of Veteran Affairs
03.2017 - 07.2023
Advance Medical Support Assistant
Dept Of Veterans Affairs
05.2016 - 02.2017
Reassessor
State Of Missouri Dept Of Health & Senior Services