Jeanine Caver
Seattle,WA
Summary
Experienced Administrative Executive with 8+ years in Dental Administration. Specializes in office management, project coordination, and staff supervision. Proven track record of improving operational efficiency, streamlining processes, and creating positive work environments. Proficient in managing complex schedules, overseeing budgets, and leading teams to achieve organizational goals.
Overview
7
7
years of professional experience
Work History
VP Of Administrative Affairs
Confidential
01.2022 - 11.2024
- Directed a team of nine administrators in two locations, achieving a 30% increase in efficiency with specialized training and workflow improvements.
- Coordinated daily schedules for patients, employees, and providers.
- Oversaw billing processes to ensure accuracy and timeliness.
- Managed the complete hiring process along with terminations.
- Conducted weekly customer service training to enhance team performance and skills.
- Executed and validated payroll processes using Paychex.
- Oversaw operational efficiency of multi-office phone systems via WEAVE.
- Addressed and resolved patient concerns in a timely manner, enhancing overall experience.
- Evaluated performance metrics for team members periodically.
Front Desk Receptionist
Bel Red Oral Surgery
10.2020 - 07.2021
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Collected room deposits, fees, and payments.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Maintained accurate records of visitor logs for security purposes and compliance with company policies.
- Resolved billing discrepancies promptly with thorough attention to detail, fostering trust between clients and the organization.
Front Desk Receptionist
Endodontics Seattle
05.2018 - 12.2019
- Managed multi-line phone system, addressing patient inquiries and appointment requests promptly.
- Processed patient insurance information, verifying coverage and eligibility for treatments.
- Operated electronic billing systems to process patient payments and manage insurance claims.
- Provided excellent customer service by promptly addressing patient inquiries via phone, email, or in-person interactions.
- Communicated with insurance companies to dispute unpaid claims and verify patient coverages.
- Maintained a clean and welcoming reception area for patients, contributing to a positive dental visit experience.
Skills
- Dental Platforms Expertise
- Communication
- Attention to detail
- Project Management
- Problem-Solving
Timeline
VP Of Administrative Affairs
Confidential
01.2022 - 11.2024
Front Desk Receptionist
Bel Red Oral Surgery
10.2020 - 07.2021
Front Desk Receptionist
Endodontics Seattle
05.2018 - 12.2019
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