JEANINE DOMINIQUE AGULA
Jacksonville
Summary
Multitask - Detail Oriented - Creative Problem Solver
Overview
14
14
years of professional experience
Work History
Specialist I, Claim Resolution
Baptist Medical Center
Jacksonville, Florida
06.2018 - Current
- Ensure the required processing is performed for each claim entered the revenue cycle.
- Responsible for following up with insurance companies regarding delinquent over/under payments.
- Research and resolve payment conflicts.
- Available to answer patient questions regarding their accounts.
- Monitor all communications between patients and insurance companies.
- Check balances to determine appropriate amounts is calculated before them sending out.
- Process up to date knowledge related to CPT codes, as well as current year changes made by CMS regarding billing and reimbursement rules.
Customer Service Representative
Fresh Fields Farms
Jacksonville, Florida
03.2016 - 03.2018
- Interacted with customers, and provided information about products and services.
- Answered customer questions and provided information on procedures and policies.
- Resolved customer complaints through research, conflict resolution, and positive attitude.
Team Lead
Holiday Inn Express
Jacksonville, Florida
04.2011 - 06.2015
- Performed a wide variety of customer service-related functions.
- Documented and tracked all events and outcomes in room area via appropriate systems.
- Ensured that housekeeping workers are properly trained for their specific roles.
- Identified and resolved workplace problems.
Education
BA Degree - Public Safety Management
Florida State College at Jacksonville
Jacksonville, Florida05.2025
Associate of Arts - undefined
Florida State College at Jacksonville
Jacksonville, Florida01.2018
Certificate of Printing and Graphic Art - undefined
Royal Melbourne Institute of Technology (RMIT)
01.2008
Skills
- Self-starter with ability to work both independently or as part of a team
- Excellent verbal and written communication skills
- Knowledge of Microsoft Office including Word, Excel
- Ability to multi-task in fast-paced environment
Accomplishments
- Achieved [Result] by introducing [Software] for [Type] tasks.
- Supervised team of [Number] staff members.
- Achieved [Result] through effectively helping with [Task].
- Resolved product issue through consumer testing.
- Achieved [Result] by completing [Task] with accuracy and efficiency.
Multilingual
English
French
Lingala
Affiliations
- Non-profit organization
Interests
- Volunteering for community initiatives to give back to local communities and make a positive impact
Timeline
Specialist I, Claim Resolution
Baptist Medical Center
06.2018 - Current
Customer Service Representative
Fresh Fields Farms
03.2016 - 03.2018
Team Lead
Holiday Inn Express
04.2011 - 06.2015
Associate of Arts - undefined
Florida State College at Jacksonville
Certificate of Printing and Graphic Art - undefined
Royal Melbourne Institute of Technology (RMIT)
BA Degree - Public Safety Management
Florida State College at Jacksonville