JEANINE DOMINIQUE AGULA
Jacksonville
Summary
Multitask - Detail Oriented - Creative Problem Solver
Overview
14
14
years of professional experience
Work History
Specialist I, Claim Resolution
Baptist Medical Center
06.2018 - Current
- Ensure the required processing is performed for each claim entered the revenue cycle.
- Responsible for following up with insurance companies regarding delinquent over/under payments.
- Research and resolve payment conflicts.
- Available to answer patient questions regarding their accounts.
- Monitor all communications between patients and insurance companies.
- Check balances to determine appropriate amounts is calculated before them sending out.
- Process up to date knowledge related to CPT codes, as well as current year changes made by CMS regarding billing and reimbursement rules.
Customer Service Representative
Fresh Fields Farms
03.2016 - 03.2018
- Interacted with customers, and provided information about products and services.
- Answered customer questions and provided information on procedures and policies.
- Resolved customer complaints through research, conflict resolution, and positive attitude.
Team Lead
Holiday Inn Express
04.2011 - 06.2015
- Performed a wide variety of customer service-related functions.
- Documented and tracked all events and outcomes in room area via appropriate systems.
- Ensured that housekeeping workers are properly trained for their specific roles.
- Identified and resolved workplace problems.
Education
BA Degree - Public Safety Management
Florida State College at Jacksonville
Jacksonville, Florida05.2025
Associate of Arts - undefined
Florida State College at Jacksonville
Jacksonville, Florida01.2018
Certificate of Printing and Graphic Art - undefined
Royal Melbourne Institute of Technology (RMIT)
01.2008
Skills
- Self-starter with ability to work both independently or as part of a team
- Excellent verbal and written communication skills
- Knowledge of Microsoft Office including Word, Excel
- Ability to multi-task in fast-paced environment
Accomplishments
- Achieved [Result] by introducing [Software] for [Type] tasks.
- Supervised team of [Number] staff members.
- Achieved [Result] through effectively helping with [Task].
- Resolved product issue through consumer testing.
- Achieved [Result] by completing [Task] with accuracy and efficiency.
Multilingual
English
French
Lingala
Affiliations
- Non-profit organization
Interests
- Volunteering for community initiatives to give back to local communities and make a positive impact
Timeline
Specialist I, Claim Resolution
Baptist Medical Center
06.2018 - Current
Customer Service Representative
Fresh Fields Farms
03.2016 - 03.2018
Team Lead
Holiday Inn Express
04.2011 - 06.2015
Associate of Arts - undefined
Florida State College at Jacksonville
Certificate of Printing and Graphic Art - undefined
Royal Melbourne Institute of Technology (RMIT)
BA Degree - Public Safety Management
Florida State College at Jacksonville
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