Jeanine Fairley
Antioch,CA
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
5
5
years of professional experience
Work History
Site Safety
AUSD
Antioch
02.2023 - Current
- Ensured site safety and compliance with relevant regulations.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Identified needs of students promptly and efficiently.
- Solve problems with students
Clerical Associate
Best Buy warehouse
San Leandro, CA
06.2021 - 01.2022
- Prepared shipping packages by printing packing labels and verifying orders.
- Processed accounts payable and accounts receivable updates to maintain current financial records.
- Offered diverse clerical support to office team members, managed correspondence, answered telephone calls and tracked documentation.
- Managed daily delivery and work schedules to maximize coverage.
- Investigated and resolved customer and vendor issues to retain business.
- Checked paperwork prior to dispatching crew members to maintain accuracy.
- Oversaw scheduled routes to ensure appropriate coverage by delivery drivers.
- Responded to customer messages in regards to delivery issues.
- Tracked changes in computer system to keep records current and accurate.
- Utilized various software systems to facilitate movement, planning, and scheduling.
Call Center Representative
Collection Bureau of America
Hayward, CA
08.2021 - 12.2021
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Managed customer expectations by clarifying needs, identifying options and recommending products and services.
- Maintained strong call control and quickly worked through scripts to address problems.
- Handled more than 100 calls per day to assist customers and taking payments.
- Managed high-volume of inbound and outbound customer calls.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Processed customer account changes with proprietary software.
- Processed payments over phone and set up recurring drafts.
- Located debtors by utilizing skip tracking and other strategies.
- Gathered required information from customers for settlement reviews to help negotiate down debt with creditors.
- Advised debtors on payment options and set up payment plans.
Transportation Dispatcher
Estes Express
Oakland, California
06.2019 - 03.2020
- Created schedules and dispatched drivers to various sites in Bay area.
- Checked paperwork prior to dispatching crew members to maintain accuracy.
- Oversaw scheduled routes to ensure appropriate coverage by delivery drivers.
- Responded to customer messages in regards to delivery issues.
- Spoke with customers to ensure that expectations regarding deliveries had been met or exceeded.
- Maintained vehicle logs, records of cargo or billing statements in accordance with regulations
- Supervised employees to ensure that cargo shipments were transported accurately to and from specified locations while adhering to safety standards.
- Kept detailed and updated records of calls in physical and electronic databases.
- Managed daily delivery and work schedules to maximize coverage.
- Answered customer requests with information about product availability, shipping information and status updates.
- Tracked changes in computer system to keep records current and accurate.
Education
Some College (No Degree) - Business Administration
Mid-Del Technology Center
Oklahoma City, OKSkills
- Billing and coding
- Inventory Management
- Self-starter
- AR/AP
- Mail management
- Excel spreadsheets
- Dedicated team player
- Site Safety
- Advanced clerical knowledge
- Document processing
- Word Processing
- Data accuracy
References
References available upon request.
Timeline
Site Safety
AUSD
02.2023 - Current
Call Center Representative
Collection Bureau of America
08.2021 - 12.2021
Clerical Associate
Best Buy warehouse
06.2021 - 01.2022
Transportation Dispatcher
Estes Express
06.2019 - 03.2020
Some College (No Degree) - Business Administration
Mid-Del Technology Center
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