Jeanine Hailey
Dade City,FL
Summary
Dependable IT Manager skilled at forming lasting bonds with clients and customers by carefully addressing needs and fulfilling business goals. Perpetually available to address customer concerns. Committed to leading all business projects to success.
Overview
9
9
years of professional experience
1
1
Certification
Work History
IT Manager Business Systems
Ochsner Health
01.2018 - 01.2023
- Led and managed staff of 10 IS Analysts/Project Managers engaged in administering over 200+ complex business systems.
- Coordinated support responses to customer issues, verifying closure of concerns and correction of deficiencies.
- Developed and maintained long-term relationships with clients, fostering strong service bonds and encouraging return patronage.
- Communicated regularly with customers concerning data exchange and technology integration.
- Led and assisted technical upgrade projects for clients by working and coordinating with consultants and developers for integrations.
- Coordinated with cross-functional teams to resolve project issues and mitigate risks.
- Provided detailed project status updates to stakeholders and executive management.
- Provided detailed technical and operational direction in project challenges, consistently meeting deliverables according to deadlines.
- Monitored project performance to identify areas of improvement and make adjustments.
- Led cross-functional teams to successfully complete IT projects.
IS Analyst Lead
Ochsner Health
01.2017 - 01.2018
- Monitored employee tasks to gauge business functions and inefficiencies.
- Collaborated with stakeholders to identify business needs and data sources.
- Investigated system issues and implemented resolutions to reduce downtime.
- Provided recommendations regarding new hardware and software to keep IT infrastructure up to date.
- Assessed business requirements to create focused solutions.
- Improved systems with addition of new features and infrastructure.
- Created dashboards to monitor and track key performance indicators.
IS Analyst
Ochsner Health
10.2013 - 01.2017
- Identified and resolved problems through root cause analysis and research.
- Performed system analysis, documentation, testing, implementation, and user support for platform transitions.
- Recommended process improvements to continually identify, analyze and fix constraints and challenges.
- Queried databases for information needed for report processing.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
- Created and managed project plans, timelines and budgets.
- Helped meet changing demands by recommending improvements to business systems or procedures.
Education
PMP Certification - Project Management
Project Management Academy
Skills
- Complex Problem Solving
- Coordination
- Stakeholder Relations
- Judgment and Decision Making
- Time Management
- Teamwork
- Project Management
- Vendor Partnerships
- Business Systems Management
Certification
PMP (07/2023)
Timeline
IT Manager Business Systems
Ochsner Health
01.2018 - 01.2023
IS Analyst Lead
Ochsner Health
01.2017 - 01.2018
IS Analyst
Ochsner Health
10.2013 - 01.2017
PMP Certification - Project Management
Project Management Academy
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