Summary
Overview
Work History
Education
Skills
Timeline
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Jeanine Holley

Highland,CA

Summary

Highly motivated, experienced professional with a proactive attitude, and the ability to learn quickly. With a desire to take on new challenges, while demonstrating strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised, with excellent communication skills and eager to contribute to a dynamic team.

Overview

13
13
years of professional experience

Work History

Conductor

Amtrak
Los Angeles, California
02.2019 - Current
  • Resolved customer complaints and ensured passenger comfort during travel.
  • Verified all necessary paperwork was accurate before departure.
  • Conducted air brake tests.
  • Coordinated with yardmasters to ensure proper switching operations when entering and leaving rail yards.
  • Prepared reports related to delays, accidents, and other incidents on board the train.
  • Inspected track for obstructions or defects that could impact safe operation of the train.
  • Responded quickly to emergency situations.
  • Ensured compliance with rules and regulations on all applicable railroads.
  • Assisted in training new conductors on operational procedures and safety protocols.
  • Adhered to company policies regarding loading and unloading procedures.
  • Maintained communication with dispatchers and other crew members via radio or other methods.
  • Notified QMP (qualified mechanical personnel) immediately upon discovery of any mechanical issues or malfunctions.
  • Checked tickets to ensure valid fares were paid prior to departure.
  • Operated switches.
  • Protected railroad crossings, and other railway devices along the route.
  • Conducted safety inspections of train equipment prior to each trip.
  • Motivated members to provide first-rate performances by applying skills and experience.
  • Announced route destinations and changes via PA systems.
  • Interpreted various signals to start, stop and back-up train or set and release air brakes.
  • Inspected switches on daily basis.
  • Coupled air brakes and electrical connections between trains.
  • Directed performances with creativity and in-depth understanding while recognizing strengths of performance.
  • Observed train movement to ascertain functionality.
  • Received and followed directions from train dispatchers.
  • Directed crew members by employing flashlight, hand signals, or radio communications.
  • Upheld tight deadlines for arrival of passengers.
  • Communicated with dispatchers regarding trains' routes and timetables.
  • Verified accuracy of timekeeping instruments with engineers to depart on time.
  • Arranged removal of defective cars from trains at stations or stops.
  • Observed yard traffic to determine track availability to accommodate inbound and outbound traffic.
  • Collected tickets or payment from passengers and verified information before departure.
  • Used hand signals to direct engineers in emergencies to stops or start train movement and general directions.

Amtrak Guest Rewards Agent

Amtrak
Riverside, CA
03.2012 - 02.2019
  • Answered incoming phone calls and developed a friendly rapport with callers while answering questions, making recommendations and leading conversations to bookings.
  • Addressed customer service inquiries thoroughly and quickly.
  • Resolved customer issues quickly and effectively to increase customer satisfaction ratings.
  • Provide customers with essential travel information, such as travel times and transportation connections.
  • Documented all customer inquiries and comments thoroughly and quickly.
  • Attended team meetings regularly to discuss updates on products, services and policies changes.
  • Participated in ongoing training programs related to job duties or responsibilities.
  • Followed established procedures for processing returns, exchanges, refunds while maintaining high levels of accuracy.
  • Actively participated in developing strategies for improving customer relations.
  • Utilized computer systems for tracking, information gathering and and or troubleshooting.
  • Responded promptly to customer inquiries and complaints in a professional manner.
  • Led training sessions for junior agents to enhance team capabilities.
  • Kept abreast of regulatory changes and industry standards to ensure compliance.
  • Responded to client inquiries and resolved issues promptly.
  • Conducted due diligence on behalf of clients for various transactions.
  • Analyzed performance data to identify areas for improvement and growth.

Reservations Sales Agent

Amtrak
Riverside, CA
10.2011 - 03.2012
  • Assisted customers promptly and politely via telephone.
  • Provided elevated customer experience to generate a loyal clientele.
  • Answered customer telephone calls promptly and appropriately.

Education

Conductor License - Transportation Management

Amtrak Training Center
Wilmington
06-2020

High School Diploma -

San Gorgonio High School
San Bernardino, CA

Some College
San Bernardino, CA

Skills

  • Leadership and Teamwork
  • Self-motivated
  • Organized, Detail and Results Oriented
  • Microsoft Word, Excel and PowerPoint
  • Excellent Oral and written communication skills
  • Interpersonal skills
  • Organization and Time Management
  • Conflict Resolution
  • Training & Development
  • Critical Thinking
  • Flexible and Adaptable
  • Analytical and Critical Thinking
  • Remote Office Availability
  • Social Perceptiveness
  • Decision-Making
  • Active Listening

Timeline

Conductor

Amtrak
02.2019 - Current

Amtrak Guest Rewards Agent

Amtrak
03.2012 - 02.2019

Reservations Sales Agent

Amtrak
10.2011 - 03.2012

Conductor License - Transportation Management

Amtrak Training Center

High School Diploma -

San Gorgonio High School

Some College

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Jeanine Holley